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October 2023 by Diana Santiago
I was in today to pick up a hat I purchased a week ago that needed to be reshaped. I handed my ticket over and when she brought out the hat it was the wrong one. It was a bit frustrating after 15 mins of looking my hat wasn't found. The manager, Brian handled this situation way beyond what I was expecting. He took customer service to a new level. Instead of offering me a refund, a new hat, or a discount for a future purchase, none of those would have solved the problem of my missing hat that took me over an hour to find the right one. Brian called a different store and they had it in stock in my size. He drove to pick it up, drove back to the E. Independence store, reshaped it to my liking and personally delivered to my home. This was my first time buying something at this store and from this encounter I can tell they value the customers and want to have recurrent customers despite an oversight. Thanks for the great service.
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September 2023 by Mary
Took awhile for someone to be available to help us. After my daughter told the lady her shoe size, the employee came out from the back with several boxes. Instead of just handing us our boxes, she started helping another customer and didn't give my daughter her shoes for another 10 minutes. She never came back to check on us. Fortunately, one of the sizes fit my daughter so we purchased them. Customer service could use some help.
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September 2023 by Karen
I received my Hoka Bondi shoes today.I love them.!The service I had with Lebo's was outstanding.I was so glad that I got free shipping too.They emailed me a nice message after my purchase, followed up with tracking, and followed up after my shoes arrived.Shipping was quick too.I would definitely recommend this family owned business.They are very professional in their business dealings and care about their service to others.
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September 2023 by Wayne Werner
Lots of really good shoes. Lots of cool western stuff. Really nice LADIES who wait on you.....I'm going back!!!
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September 2023 by Karen M.
I received my Hoka Bondi shoes today. I love them.! The service I had with Lebo's was outstanding. I was so glad that I got free shipping too. They emailed me a nice message after my purchase, followed up with tracking, and followed up after my shoes arrived. Shipping was quick too. I would definitely recommend this family owned business. They are very professional in their business dealings and care about their service to others.
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August 2023 by Jessica Franco
While we didn’t end up buying anything (They didn’t have our size) We had Shirley helping us. She was very professional and helpful. I think I tried on at least 10 different shoes. Shirley had great recommendations, and she checked other locations for my size. I appreciate the help and will be back.
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July 2023 by Guadaluppe Gomez
I'm so thankful with Melissa Weber she was really kind and keeps me updated with my order I just received and everything is like the description and arrived on time thank you so much Melissa and Lebos
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July 2023 by Mary El
Favorite Western store in the area! Great selection, especially for women! Great finds and Excellent customer service!
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July 2023 by Scott Sizemore
This is the biggest of their stores that I have been to. They have a very nice selection and the staff are very nice.
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May 2023 by Edward Jacoby
I would highly recommend this lebo's. The staff was very helpful when I came in. I was greeted immediately. The store manager Evan was very knowledgeable about what shoes I needed and the proper fit. I will come back to this location for all my footwear needs.
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April 2023 by Amy R
My husband needed to get square toe boots for a wedding. We had ordered a pair online and they didn't fit. We went to Lebo's and the saleswoman was so helpful!! Explained to us how the boots should fit, and feel. We were a a full size and half off too big when we tried to order on our own. My husband got a pair that he loves!! Lebo's has so many styles and price ranges! Very happy with the purchase and the service!
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April 2023 by Hawkeye in the house
They have FRIENDLY STAFF that are willing to be helpful. They have a pretty good selection of shoes for MEN and of course WOMEN but wasn't concerned with women's shoes. I was VERY DISAPPOINTED with Target on Albemarle Rd & Matthew's stores for men's casual shoes, Koles was better but still not GREAT and there wasn't anyone available to help me. I guess they are like a lot of businesses being short on HELP.
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March 2023 by Bill Hunter
Lebo's has an array of western wear,with good quality merchandise...the customer service is is amazing shout out to Harmony & Jazz and all the rest of the staff and management...they have the lost art of customer service for sure...Mr.Bill
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February 2023 by Robert Craver
I set out to spend the day looking for a nice pair of cowboy boots, didn't have to. Hit LEBOS and was done! Super reasonable too!
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February 2023 by Barbie Ann
The prices can’t be beat. My order arrived earlier than anticipated. I have had my boots about a week now. They are amazingly comfortable. I am very happy I ordered from Lebo’s.
