-
January 2024 by Samantha Bissett
Only place I trust my suv withAlways Great Service
-
November 2023 by Scooter
I brought my 2001 Ford Taurus to them to fix a power steering leak. I was told it was the rack & pinion so after about a $1000 repair, I took it home to find that I had a power steering leak. I took the car back to them and they said it now was a high pressure hose and want another $400+ to replace it. My issue is that I took it to them to fix a leak, it's still leaking, and they want to say it's another part which they had in their hands the first time? I'm not understanding why it wasn't fixed the first time and they want to charge for more labor instead of admitting they may have caused another issue. Since they don't want to fix it right and not discuss this issue, I'll find a more honest mechanic somewhere else. Sorry I can't leave less than 1 star.I'll admit they did get back and offered me to pay for the cost of the part and half the labor cost but it was too little, too late. Looking at the part that needs to be replaced, it looks like it would take longer to get it in the shop and in position than to change this two connection hose. My whole issue is that this should have been driven and found the first visit and not double charge me for parts and labor, especially when one of these connections was already off for the rack & pinion replacement. I understand this is a business and they need to make money but not in double charging a customer. I can only imagine how much they would charge someone that doesn't know any better. It'll take more than charging me half the labor for them to earn my business back. The last thing I'll say is please beware of what you need done and be very specific when you're there or be prepared to give them a blank check. I hate to call them out because they are reputed to be honest in our community but I don't believe they did me right and this whole issue doesn't feel honest to me.
-
November 2023 by Clifton McDonald
BROOOOO, THIS IS THE BEST SHOP IN ROCKY MOUNT. Power steering went out on my 2013 Chrysler 300C was thinking it was the power steering pump but took it to the shop to confirm. Glad I did, found out it was fuse. Saved me $500. Great car shop.
-
October 2023 by Yatillia Council
If I could give them 100 stars I truly would!!! I had been having issues with my truck and I was so frustrated so my boyfriend had dealt with them in the pass so he suggested to me that he pull my truck to the shop for a diagnostic and the next day they call him to let him know that they found the issue!!! They had my truck fixed within 2 days!!! They truly have me as a new customer!!! I truly thank them with much gratitude and would suggested and advise anyone who has car issues to go to Bottoms!!! ???
-
August 2023 by B T
I can’t say enough good things about Glen and his team. If you need tires or repairs you can trust that they’ll do it right and for a fair price.Services: Tires
-
August 2023 by Brad Timberlake
I can’t say enough good things about Glen and his team. If you need tires or repairs you can trust that they’ll do it right and for a fair price.Services: Tires
-
June 2023 by jason holder
Local guys with family values. Don’t miss this opportunity for great service.
-
April 2023 by Ru Howell
New headlights. They look amazing. Professional and friendly staff. My first visit to them but it certainly won't be my last. Thanks so much to Bottoms Tire and Auto Center.
-
April 2023 by Holly Haskins
I always trust bottoms with my vehicle. They do the best work.
-
February 2023 by Ally Kat
I have had two different cars I. For diagnosis and repair with Bottoms and everyone there has been kind, patient and very honest. Glenn has taken extra time several times to explain things to me and help me. They are truly honest people who do high quality work. I am someone who knows nothing about cars and is on a very tight budget and they have been wonderful. It is rare to find this in business nowadays. Thank you !
-
September 2022 by Paul Letchworth
I have nothing but praise for Bottoms tire and auto , always prompt at accessing what ever problem and fixing things in a timely manor , I would recommend Bottoms Tire and Auto to anyone needing repairs or anything auto or truck related ???Services: Vehicle Inspection
-
August 2022 by Fran Kizziah
Best reliable service and family oriented. Just absolutely wonderful people!
-
August 2022 by Chris Hardison
From the professional answering the telephone, the guy behind the counter, and the person in the back who patched my tire. All were friendly and knowledgeable. Great experience.
-
July 2022 by Harold Haywood
Did not know who would be repairing brakes other than dealership @ 500 just for the front. Dropped the car off picked it up and it was under 500 with a superb job.
-
May 2022 by Diana Richard
Their work is good, but make sure you instruct them NOT to perform any work until you authorize it. I would recommend them.
