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“I started with one account and loved the personal service so much that we brought over our business accounts. Malorie and Stephanie have been extremely helpful. Anytime I have a question or need assistance they are immediately available. I highly recommend this bank!!!”
“What a great staff. Very personable. I have a business account with them. Fidelity was instrumental in getting a PPP loan for our business not once but twice. Not possible with larger banks. Very pleased with service.”
“I usually go to a First Horizon bank in Durham, but was in the Wake Forest area to make a large purchase. An unexpected problem came up and so I went to the Wake Forest branch. The teller (Garnet) was extremely helpful in resolving this, going above and beyond my expectations. I greatly appreciate this bank's help in working out this situation to a positive result.”
“I highly recommend Chase! I’ve banked with Bank of America and Wells Fargo previously, and I was disappointed with their customer service. I came here, and Eddie took great care of me. I came back this week, and he helped me again and had me on my way in less than 10 minutes. This is a big bank with a local feel. Their employees care and are incredibly helpful.”
“I would like to thank Mr Jeremy Cooper,relationship banker for being very professional and helpful for opening an account for us in Wells Fargo.I would definitely come back and would recommend this branch.Thank you”
“My husband passed away last month. I went in to this 5/3 branch to notify them, and to get advice on some financial difficulties I'm experiencing due to complications arising from his death.Brian greeted me as soon as I walked in the door, and directed me to Jacob's desk. Jacob impressed me over and over with his depth of knowledge of all things banking and estate (how often does a new widow walk into a bank?). But even more than that... so much more than that... Jacob was remarkably KIND to me. He genuinely cared about me and the situation I was in. He listened to my concerns, asked a few very good questions, and showed me what all my options were. Then he went beyond being a banker and showed concern for my well-being: Having an account balance that wouldn't have bought a few days' groceries, Jacob found a way to keep me financially secure while I sort my way through this very difficult time. He had no idea who I was when I walked in that door, but he cared anyway. He made a HUGE difference in my life, and took away a tremendous stress that I'd been carrying. Jacob, I thank you, and my husband (I know) thanks you as well. ❤️Brian, you have a GEM working for you. Having moved here from out of state six weeks before my husband succumbed to cancer, and being a Fifth Third banking member for almost a decade, I am so incredibly thankful to Fifth Third for making me always feel like family. But I want everyone to know that this Fifth Third branch doesn't just SAY they care about their members... they LIVE IT. Thank you!!”
“Friendly staff at this branch along with a nice, clean facility. The Credit Union as a whole offers a lot of benefits for members and I recently found the Coin Star machine here that charges no fees.”
“I worked with Jesus to set up my first credit card at this location and he was fantastic. He was thorough, gave helpful advice, and geared me towards a decision that met my specific needs. Not only do I recommend this location- but I recommend working with Jesus specifically.”
“The place is busy on the weekends up until it closes at Noon (On Saturdays). The guy teller up there really knows his stuff and helped me resolve all issues. This is a good bank branch.”
“I have been at the banks for years and no issues but I am leaving 4stars cause the drive though is very slow so I think they need to hire more people.Every time I am the drive though it takes a very long time.”
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“Wake Forest Federal is a fantastic local bank with great customer service. I've been working with them for the last four years, and couldn't be happier. It is refreshing to be speaking and working directly with the people making decisions.”