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February 2024 by Beverly Strickland
Went in with expectations for more wallflower cartridge choices than on line. The cashiers were friendly and helpful.
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January 2024 by Cynthia Gierer
Always a fun store
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January 2024 by terri bostic
This time of the year is annual sales was satisfied with my purchase. Would recommend to purchase
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January 2024 by john rimer
Mayfaire - Wilmington,NCWent to pick up online order. They cancelled it without notifying or letting me know the 5 day policy. Sales anssociate offered me a discount. Manager (Andree? Andrea?) came out chewing gum like a cow and rudely mumbled “yeah, we’re not doing that,” then turned her back and walked away. Obviously a Christmas order, she could not have cared less. The sales associate even apologized. Manager was a total a-hole. Namasté
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November 2023 by Teresa Reichel
The girl that was helping me choose a fragrance was sweet and so pleasant and helpful. With that being said..the woman behind the counter, I think her name was Kay?? She needs an attitude adjustment! No hello goodbye or thank you! I've worked in retail and know good customer service and she had none! So the three stars I'm giving go towards the girl that helped me and I'm sorry I didn't get her name
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November 2023 by J
Both stores in Wilmington NC there managers should be trained to teach their employees a better customer service since B&BW is one of their priorities . On a Saturday afternoon decide to visit the location on Mayfaire B&bW the employees was is front of the store got distracted with another employee if not mistaken a key holder or a supervisor but I know it was a manager they way she reacted every time she pass by the girl in front of the store . They totally forgot I was there needing help I decided to move around one of their table since she left me with my words on my mouth with the question I was asking her . To be a Saturday 4:00pm it wasn’t busy counting the other customers and me around 4 of us to be given a service like this one the cashier only could accept card when I had cash again this is a Saturday with barely no customer to be experiencing a not - so good customer service i don’t even live in Wilmington but visit often and both store in Wilmington nc need improvement.
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August 2023 by Stephanie Martins
Always have the things I am looking for in stock. The store is clean and well merchandised, smells wonderful, and the employees are knowledgeable, helpful, and kind. Their sales match what is online and in the app, and you can easily pick up your mobile orders here!
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August 2023 by Wendy Murphy
The staff could be more helpful. The only one was the lady at the register running 2 at same time to handle the line of customers, whereas everyone come from the back would not even look our way. The dark skin register lady needs to be bumped to manager, she understands customer service.
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August 2023 by Steph “Travel Diva”
Always have the things I am looking for in stock. The store is clean and well merchandised, smells wonderful, and the employees are knowledgeable, helpful, and kind. Their sales match what is online and in the app, and you can easily pick up your mobile orders here!
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August 2023 by Stephanie M
Always have the things I am looking for in stock. The store is clean and well merchandised, smells wonderful, and the employees are knowledgeable, helpful, and kind. Their sales match what is online and in the app, and you can easily pick up your mobile orders here!
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June 2023 by Samantha Morris
Amazing vibes as always and customer service. Everyone super friendly and Rachel at check out let me know about online and signing up on the app.
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June 2023 by Linda Vescovi
Ordered on line and was charged for items not available. Held my account for full amounts. Called and tried to resolve issue and was treated rudely. Do not purchase from this company.
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May 2023 by Susan Boros
I luv ordering what I want during their sales and picking it up here. The folks are very helpful.
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May 2023 by Eric Hepler
Great selection in this location. Staff was friendly and attentive, and Savannah was great!
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April 2023 by Debbie Y
I asked for help in getting a fragrance for my 11 year old granddaughters birthday. The girl that assisted me was very helpful in naming 2 fragrances that in her opinion young girls like. I really appreciated her help!
