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March 2024 by Dave Saylor
Very courteous person behind the counter.
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February 2024 by Don Ramsey
Employee, 270449, was outstanding. Welcoming, smiling, helpful and outwardly showing concern for our problem and offering to handle it for us. THE BEST.
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February 2024 by artgirl
This is a very good UPS store. I’ve taken many Amazon orders here the last 4 years for return. 2 really nice and efficient women usually help me. They are fast and friendly. I very much appreciate the service. Thank you UPS.
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February 2024 by Karen V
Efficient service at store and reliable delivery. Quickly on my way again after business conducted!
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February 2024 by Alan Smith
Quick in and out, friendly, local
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February 2024 by Shannon Holly
Friendly and helpful staff
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January 2024 by Jason Deptula
Stopped in this morning to check the status of an Amazon return, valued at almost $200.00, that I had dropped off last Saturday and had yet to receive any updates that the return had even begun from Amazon’s site. When I showed the girl at the counter my UPS receipt she said there was no way for her to track it as it gets put in to a larger box with other Amazon returns and said that this was now between Amazon and myself and showed me a laminated paper with various phone numbers. I explained that the girl that took the package last week indicated that my return was to be boxed and shipped in packaging provided by UPS (I’m not aware of what packaging method gets utilized as I only know what I was told). This girl proceeds to write down the number for Amazon that I am to call. In the meantime a guy that was sealing packages comes to the counter and says “Give me your receipt, I don’t know what you want us to do, she already told you three times this is between you and Amazon” I stood there in shock and looked and the other two customers in the lobby and just said “Wow! Really?!?” while shaking my head. This guys punches in my receipt number and starts looking in their system which is better than the girl did or offered but was extremely dissatisfying how he approached the matter. After a while of looking through his computer he says “Well, this is a little concerning, I see that you dropped it off but I don’t have any record of it after that”. And that was exactly my point of going in there. He continued to look through the system but could not locate what had happen with my item. A brief check of the store was conducted but my item was not located. This guy again stated that my item is put into a larger box with other Amazon Returns and once it leaves the store they have no way of tracking it. Seemed odd but Ok whatever. As I’m getting ready to call it a day the guy apologized for his rude behavior and shakes my hand and I simply reply “Thank you”. I don’t know why this turned into such a debacle, all I wanted was for someone to check the system to see what it’s status was and check the store to make sure the item wasn’t sitting somewhere. Many of the times I go into this store I leave frustrated by rude customer service, but today things reached a completely different level of disappointment and frustration. If Amazon had given me the choice to take my return to Kohls like it does so many other times, believe me I would have never gone to the UPS store to begin with. I hope management takes a look at this situation closely and finds a way to enhance their customer service experience.
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January 2024 by Jenni Reichlin
Very friendly and helpful staff. They really go above and beyond.
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December 2023 by jaden
i had a dog harness returned about a month ago, i brought original packaging (did not come in a box) and went to amherst UPS to return item. i did not receive a refund and was charged for the product anyway. amazon specifically said that UPS would box it up, label it, and send it with no extra fees.
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November 2023 by chuck branz
Go there regularly, very helpful staff.
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November 2023 by Kathleen Duttry
They truly have there act together. Helpful kind and respectful to their customers!!! Very courteous and efficient
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October 2023 by Diane L.
Dropped off a few Amazon returns here this morning. Fast, efficient, and friendly!! In my book that’s five stars. Thank you ladies you were awesome.
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July 2023 by CC
Outstanding Customer Service - fast - efficient and very helpful. Everyone is very courteous!!!!
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June 2023 by Nathan Astorino
Posted hours are they're open at 9am yet they taped a sign to the door saying they won't open until 12:30pm. Unprofessional.
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April 2023 by Emmie Graven
Placed an online order where I had the option to ship to my house or ship to a UPS access point to pick up, I choose the UPS access point as it was the cheaper option. I get the email my package is ready for pick up and that I need my ID and the confirmation email, to which I had both in hand while walking in. I tell the lady my name and that I am picking up and a package and give her my ID. She grabs the package and walks back to me, where she keeps looking back and forth from the package to my ID. She then asks the other worker "Don't the addresses have to match from the package to the ID?" to which the other worker said yes. She then looks at me "Your addresses don't match. Sorry" If only she would've paid more attention and realized the package address was 121 N Leavitt rd. (their own address!!) In conclusion, since my ID did not have the UPS store as my address they gave me a hard time picking up my own package. In the end I did get the package after she realized the addresses did not match because it was their own address (where I had it shipped to). Safe to say I'll pay the few extra bucks and have it shipped to my house from now on.
