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“I love this branch! Shane is super helpful and I do all of my business and personal banking here...this location is head and shoulders above the Strongsville branch.”
“I've been with them for 20+ years and never had any issues. The tellers are all nice and friendly and if you have any issues or questions, they get back to you promptly.”
9AM - 4:30PM
18324 Bagley Rd, Middleburg Heights
Banks
“I went to the machine after hours. It was nice to be able to still have access inside instead of using the machine in the parking lot. I don't trust a machine in the parking lot since I had one eat my card once and it took a month to replace. This machine was great since others make you hit the plus and minus for the bills of currency you want. This one just asked if you want all 20's or mixed currency to save you the hassle.”
“First Federal of Lakewood has handled all of my mortgages for over 40 years. The staff we have worked with are all terrific; friendly, efficient and helpful, most notably Kathy, first from the Rocky Rive office, then Fairview Park. Love doing business with a hometown, locally owned and managed bank.”
9:30AM - 5PM
1673 Pearl Rd, Brunswick
Banks
“Brunswick branch, the manager Jonathan was very helpful in explaining things concerning my checking that I was really unaware of I greatly appreciated his understanding an helpfulness with my accounts thank you so much”
“I love friendly service .ive had bank acct here for many years .always satisfied with service 8.in very particular about writing every transaction .only 1 overdraft in over 32 years my only complaint is ordering checks .i can never seem to order right I always have to have the teller order checks for me...”
9AM - 4PM
447 W Bagley Rd, Berea
Banks
“Our business is expanding Ohio and we needed a bank account in the state. After reading the reviews for this branch of Citizens, I decided to reach out. I could not be more pleased with the level of communication, thoroughness, and customer service the bank has provided.My initial phone conversation was with Ven Achanti. He was friendly and knowledgeable. He made sure he fully understood the issue and followed up quickly over email to get some further information that we discussed.I then had a call with Bob Naegele and Bogdana Alba, who wanted to get an understanding of the business and our requirements to make sure they could be of assistance. Both Bob and Bogdana were friendly and knowledgeable. Once we all agreed that this was the right fit for our business needs, I flew out to complete the account opening process.Upon arrival at the branch, I was greeted by Ven who was just as nice in person as on the phone. I then met with Bogdana who efficiently moved through the process and was very nice and easy to work with. Bob then stopped in to say hello and see what else they could do to be of assistance to our business.All in all, a great experience. If you are a business owner in need of a bank, this is the one. I'm confident they would look out for your best interests and will do things correctly. Great job Citizens Bank Berea!”
“Best branch and best staff anywhere…. They always greet me even when I’m just passing by to shop at Giant Eagle. Always pleasant, always helpful, always professional!!Love these folks and the way they do business! ??”
“Got a car loan and it was a simple, quick process at a great rate. Kayla was very helpful, quick and great to work with. Second car loan with them and very pleased.”
9AM - 5PM
351 Main St, Grafton
Banks
“Just moved down here from Michigan and was looking for a Huntington branch in my area. So happy to have found this one. My teller, Olivia (Hopefully I remembered her name right) was very friendly, helpful, efficient and professional. I immediately felt welcomed and for someone new to the area that is very important. She made my transaction a pleasure and this will definitely be my new go to branch! Thank you!”
“Iv'e been Banking there since 1980 ! Can't say enough how Great they are !Always take good care of their Customers. Iv'e sent all my Family and Friends there.”
9AM - 5PM
15467 Pearl Rd, Strongsville
Banks
“Chantel and Carter were absolutely wonderful! My fiancee and I had left the Royalton rd PNC upset because the person we tried to talk to (Dave)was so rude and short with us. We came to the other location on Pearl rd and what a difference! Chantel greeted us and was immediately apologetic for our previous experience and her and Carter worked with us to make sure we were happy. Thanks to those two PNC kept a customer! Thanks guys!”
9AM - 4PM
3720 Center Rd, Brunswick
Banks
9AM - 5PM
421 W Bagley Rd, Berea
Banks
“Everyone there gives 110 percent customer service. All friendly and go out of their way. Recently I went in to get a paper notorized. I was struggling to walk cashier saw me holding on to wall and shouted out and asked if I needed help and also anything I needed. I told her why I was there and then Patty Jo Silvaggio stood up and had me sit at her desk. She took care of my needs. She was very happy and friendly. She made me feel welcome and relaxed. She even offered to pull car up to the front door. She walked with me to the outside and stayed outside until I was safely in my car. Thank you Chase Bank. You are all wonderful. Kim”
“Kevin Falvo asked thorough questions of what my exact needs were and is educating me on what is available to support my banking and financial needs. He is patient, knowledgable, warm and welcoming! Thanks so much Kevin!”
9AM - 5PM
111 Antioch Dr, Elyria
Banks
“I had an issue with my account and called this branch to try and get it resolved. I spoke with Tracy, who was very professional, helpful., and able to resolve my issue. Thank you to this branch,, and all of its employees, for always giving me great customer service.”
9AM - 4PM
26624 Lorain Rd, North Olmsted
Banks
“Very fast and accommodating experience setting up with this bank. the manager is well mannered and helpful throughout the process. Wish I'd known about this bank sooner.”
9AM - 5PM
5320 Abbe Rd N, Sheffield
Banks
“PNC Bank in Copley is my preferred branch. Personalized experience from all the staff, especially Jim Koutridimos. They have been our bank for 20 years. They always take care of our needs. They treat us like family.”
8AM - 4PM
20333 Emerald Pkwy, Cleveland
Banks
“No issues. Great customer service. Excellent rates on loans. Very pleased with their service.Edit: I left for a few years. When I came back they were just as nice and easy to deal with as before. Great rate on a home equity loan and easy application process.”
“When you go to your bank/credit union do you feel welcome or do you feel like a number? I feel welcome anytime I come here. They are always willing to listen to any question I may have and take their time to help me with any issue I have. I recommend them to my family and friends.”
9AM - 5PM
15980 Pearl Rd, Strongsville
Banks
“I truly don't care for banks - especially when most are attempting to eliminate the human factor and provide us with machines to do the work - however - this is not the case at this location. My interaction with Jenien was simply pleasant and truly a breathe of fresh air in this crazy/hectic world. She was polite and answered all my questions, assisted me with getting the items I needed accomplished in a timely manner and just presented a stellar customer service/can-do attitude. I want to make sure that her actions are recognized and I can't thank her enough for helping me instead of the machine. Jenien thank you.”
9AM - 5PM
351 Main St, Grafton
Banks
“I love this bank and Amanda is the best! She is Always helpful and is the sweetest person! I wish there were more people in the world like Amanda because she goes out of her way to help and she really cares about people and is always knowledgeable in answering any questions you have .and this is definitely the best bank , everyone has always been nice thank you!”
9AM - 4PM
34101 Center Ridge Rd, North Ridgeville
Banks
“Great branch to deal with! They get to know you and your situation. Will continue to put my trust in your team!! Thank you for helping me and my family with our estate issues.”
9AM - 4PM
33701 Center Ridge Rd, North Ridgeville
Banks
“I have been with this bank for about 3 years. The staff is super friendly. My daughter has an account with them as well, and my daughter found out there was illegal transactions made to her account that she never made. This bank was one step ahead of us, when we called to inform them, they told us that they already have the paperwork in progress for illegal transactions and her money will be refunded asap. She received her money the next day. I cannot say enough about this staff. They are always welcoming with a kind smile, and they know you by name. They are extremely wonderful people!”
9AM - 4:30PM
5290 Detroit Rd, Sheffield
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“I love this branch! Shane is super helpful and I do all of my business and personal banking here...this location is head and shoulders above the Strongsville branch.”