-
November 2023 by M “Kat Bruce” Freeland
Great and friendly staff and service. I would definitely recommend Mark Thomas Ford to a friend and family. Thanks for the great service guys. I bought my Ford from country Jeff, thanks Jeff!!
-
November 2023 by Jerry Ramsey
I've purchased several vehicles from Mark Thomas Ford over the years and like always the staff is very friendly and great to work with! Will definitely be back in the future. Thanks for staying after hours to get the deal done on my new f-250.
-
October 2023 by Salvatore Crupi
Very happy with my purchase! Couldn't ask for a better experience everyone was polite and understood our needs and wants. Would definitely shop here again!
-
October 2023 by K Aulizia
My first visit to Mark Thomas Ford was a great experience. Friendly, professional staff. I highly recommend them.
-
September 2023 by Linda Stillwagon
All work was done in a timely manner and they even washed my car!
-
September 2023 by Jesse Collins
Visiting the dealer we heard the Service Manager verbally abusing his female employee. Highly unprofessional. Would not recommend employment at this location.
-
August 2023 by Kimberly Youngs
I recently purchased a Bronco Sport. My salesman Michael Adams was excellent. I wanted the Eruption Green Metallic color which is hard to come by. But Mike found one for me. He is super. Explained everything thoroughly to me in what was my first time car buying experience. I highly recommend Mark Thomas Ford.
-
August 2023 by Kippy Bodosky
We visited Mark Thomas Ford to look at a new full sized Bronco they had on the lot. We met Joshua that day and he was our sales person. We took the Bronco for a test drive and there were a few features not included on the car that we were looking for. After a bit of research on our end, we decided to build a Bronco and order it. I will be honest and say that we had been to several dealerships looking at different trim levels, options, and colors. There is a Ford dealership 3 miles from my home in Pennsylvania. We drove an hour AND across state lines to return to Mark Thomas Ford for several reasons. Joshua was great. He was knowledgeable, relatable, and fun to talk to. Not all hard sell and business. The rest of the staff was so nice as well. They took the time to speak to you like a person, not eye you up like a potential sale. The dealership was immaculate and well kept. The hours they were open work very well with our busy schedule. Joshua ordered our Bronco but made sure we understood that this car is a hot commodity at the moment and it would probably be close to the holidays (Thanksgiving) before the car would be built. Well, that was the end of March. This is the end of July and we have had the Bronco in our possession for the last week. The sale went perfectly. There was no $5-$10,000 mark up many of the dealerships are doing over the MSRP. The finance specialist was great to work with and got us the best rate he could. There was a quick get to know the car learning session after the sale so we knew how to drive the car off the lot. It was a great experience all in all. Very happy with our new Bronco, but very happy with Mark Thomas Ford. You have new customers from Pennsylvania.
-
August 2023 by Steven Davis
I had a pretty bad experience with the garage part of Thomas Ford but I’m not getting into details about this. It worked out the way it supposed to be but I drop off my car and got it fixed. I wanted to go back and get my oil change and my tires changed around. For the future and so on I want to give them the service because I really like Ford Ford is always my favorite but what I went through with them I don’t think I’m gonna go back to get them my service, plain and simple. I guess I have to change my oil myself or take it somewhere else it’s a shame it’s just one of the worst experience ever went through with Ford I was stun, hurt, they made me nervous. It’s a shame that I can’t give them my service so I’m gonna give them a two star for this. I will never forget what I went through with them and one more thing. I just hope I pray that my car is not a lemon.
-
May 2023 by Robert Angelo
I didn't buy a trk but a guy I used to work with did.absolutly awesome people to work with would easily recommend!
-
May 2023 by Carolyn Tomko
Excellent customer service. Very personal. Steve and Zach are great people. Communication excellent. Quick and easy purchase.
-
April 2023 by Retrorays
Best service in the area! Purchased my vehicle in 2016 and have only had it serviced with Mark Thomas Ford. I highly recommend you stop out and see their inventory and you will not be disappointed in the sales staff or their service!
-
February 2023 by Jeanette Jackson
Buying a vehicle from here is almost always super easy and accommodating but service is absolutely atrocious! They lie and walk themselves in circles. There is always an excuse as to “too many call offs” or my favorite “we have to wait for Ford”. Tony tells Ford that my vehicle isn’t there when in fact it was. Then Chris tells my salesman to tell me that I need tires but when confronted about it, Chris claims he never said that. I’ve had to call ford myself to get anything accomplished because service can’t walk and chew gum at the same time. 10/10 would NOT recommend!
-
February 2023 by Brandy Rider
I arrived 20 minutes prior to my appt, my car was taken in for its appt 1 hour and 10 minutes passed the scheduled time. Then a 1 hour works service and oil change was completed in under 20 minutes. My tires all measured the same tread depth, I don’t believe the inspection was even completed. I had to check the oil after I got home to make sure it was changed. They never complete a service visit in the time they say it should take because they never start it on time. I spend at least 2 hours there for an oil change.
-
February 2023 by Nick Bodnar
Buying my truck was a good experience, but DO NOT use the service department here! I took my 2018 truck in for an ABS light and traction control light and was called later that day saying I needed a new front right wheel bearing (covered under warranty)and the part is on back order. They will order it and install when it comes in but in the mean time it’s safe to drive. I picked up my truck and I had NO pressure in my brakes when I pulled out of the dealership, I had to brake to the floor to get my truck to stop. I had no issue with my brakes when I dropped it off!!! Now I had air in my brake lines. I called and was told to pump my breaks a few times and the air/pressure would work itself out. If that does not work bring it back in and they will take a look at it. Took it back and didn’t hear from them for a day and a half and when I finally did I was now told that my back right brake is at 0% pad and need new brakes which is going to cost 600$ even after he claimed it was safe to drive? The service department manager claims there is no air in my brake lines and when I told him I had pressure in my brakes when I dropped it off now I don’t. He was rude and defensive towards us. If my back brake was at zero percent I would have rubbing and grinding and that wouldn’t have anything to do with not having pressure in my brakes. Manager was very short with us and not even willing to listen to our concerns. Now I have to take it to another dealership so they can bleed the lines and fix it. I brought my truck in for something and not only didn’t it get fixed but now I have even more problems when I picked it up which is unacceptable
