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March 2024 by Jb Webster
I’ve found the crew here to be efficient and skilled in whatever service I am looking for, whether it is shipping, printing, etc. They reliably guarantee delivery times — they’ve never been in error. They can get swamped with customers at times, but they are always friendly and good natured. A huge asset to our community!
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February 2024 by Alison Ricker
Always friendly and efficient staff, and very capable
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February 2024 by Nichole H
They shipped a set of 4 large artwork boxes to AZ for me and the content inside of every box arrived in impeccable condition. My boyfriend’s mom passed away and this was her artwork collection. Their compassion, kindness and care was absolutely incredible. Although UPS as a company had some shipping issues, this UPS store went above and beyond to ensure the artwork arrived exactly how it was sent. Thank you so much for your extremely detailed and thorough packaging and care of our packages!
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February 2024 by d m
They are dependable unlike Fedex
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January 2024 by Karen Greene
Always efficient and super helpful
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January 2024 by Lisa Beller
Even when they’re very busy, they always acknowledge me with a greeting & “we’ll be right with you.” They are super friendly and they are members of a dying breed of business that still cares about customer service. At other UPS locations, employees seem to be more absorbed in their own tasks than to look up & acknowledge me when I come in. I always get smiles & a greeting at the Oberlin UPS store, no matter how busy they are. They know their business & they get the job done quickly, accurately & with a smile.
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December 2023 by Victoria Hart
This UPS location has fast, dependable service. However, Brandon and Phadrah are consistently cold and unfriendly...even though they know me as a frequent customer. Damien (the owner) displays an arrogant, discriminatory attitude which I find unacceptable. I finally had enough of their unprofessional behavior and now drive to another city for my UPS needs. The difference between the two UPS locations -- specifically, the customer service -- are like night and day! I told the owner/manager at the new location about my increasingly bad experiences at the Oberlin UPS; experiences that were bad enough to convince me to go elsewhere (despite the inconvenience). Upon hearing this, the owner/manager revealed that many of her customers mentioned they had similarly bad experiences at Oberlin's UPS and wouldn't be returning there. It's a shame the Oberlin UPS doesn't live up to their two stated goals: "We strive for 100% satisfaction" and "Friendly, courteous, and knowledgeable service is what we're all about." While I'm glad that some reviews posted here regarding the Oberlin UPS are positive, I sincerely hope that Damien and his staff work harder to include EVERYONE when it comes to meeting their goals.
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December 2023 by April Palmer
The people at my Store are amazing! They are always kind and helpful.
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December 2023 by Alison k (Ali)
This UPS store has very helpful and extremely knowledgeable people working there. Any time I've gone in there, I am greeted and helped out immediately. I have never had an issue with returns or mailings.
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October 2023 by Elizabeth Wright
Just had the best experience today with the people at Oberlin UPS. Friendly and very helpful. I can't say enough nice things about them!
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October 2023 by Stacie Frigic
I go out of my way to go to this UPS store. They are amazing and go out if the way for their customers!
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October 2023 by Jennifer Longacre
Amazing service….quick and competent. Friendly staff. Easily accessible. I won’t go anywhere else!
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October 2023 by matthew chambers
Not open Sundays but says they are on line and on the store front ....paper sign in the window closed sunday .....go anyplace else
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October 2023 by Dian Owens
Great staff. Very helpful and the don't make you feel stupid if forgot to check some. They are nice and polite and alway in a good mood.
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October 2023 by Cindy Frantz
The staff are so friendly and helpful. And calm when I was flustered. I felt like they were on my team