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March 2023 by Jon B.
A few days ago, I went to the deli at 6:02pm. The store closes at 9pm. The lady was at the back sink washing something. I waited...waited...waited..."Are you closed?" "Yes, we closed at 6pm." But the store closes at 9pm. Hello...hello...Today, I go up to the service desk at 7:30pm. There's a sign that says that the service desk is open 8am-8pm. Next to this sign is a sign that says "Closed". Now I'm confused. So I ask a nearby worker who is busy talking to her friend. "Is the service desk closed?" "Yes, it is" (Goes back to talking to her friend) And "they" want me to shop local...WHY??? So I can be ignored????
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March 2021 by James Y.
Went to pay for my groceries , the Packer lady ask me to put on a mask , I had to reach in my pocket to get it, she started yelling to the manager "he won't put on his mask , he won't put on his mask" the manager started raving about you need to put a mask on which I had already put on my face, was very embarrassing and degrading for me , will never shop there again !
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February 2021 by Cheryl B.
Very sad, now I remember why I had not been to Giant Eagle in soooo long! But we had been to the Farm Market, so thought we would save some time! Most items were very overpriced or just plain unacceptable! The produce was very sad looking and below standards yet was very expensive! I would not have taken it if it was free! The only thing worth buying were the bananas, which the cashier seemed to think was a ball, since she threw them, along with the rest of the groceries, down to the bagger! Needless to say, I will still have to go to the store, since I could not afford very much there and refused to pay those prices! I was not happy and will not be back!
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July 2020 by Lauren K.
I visited this Giant Eagle a few times over the years while en route to boating in Vermilion. Visiting during a pandemic is especially strange, but I just wanted to take a moment to give a shoutout to this Giant Eagle, even if its a short review.I felt like this store was truly taking safety precautions seriously. The aisles were appropriately marked in one way directions, the staff all had masks on, and I saw employees regularly sanitizing high-touch areas. At check-out they also had plexiglass between you and the cashier. They had an ample amount of registers open, even though it was a not busy time, and I was able to get in and out quickly.Thank you, Giant Eagle, for taking safety seriously during covid-19!
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July 2019 by John W.
it is ok more expensive on somethings than wall mart no eagles nest
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April 2018 by Ben B.
I just moved into town and needed a few things from the grocery store. I found my way to each product pretty quickly so no problem there. When I arrived at the checkout there was one regular lane open and one self check out open. When I arrive to the regular check out I was the fourth person in line. The checkout clerk was moving the slowest of any clerk I have ever witnessed. She seriously had no investment in the time that people were waiting in line. So, to my detriment I got out of line and went to the self check out. After a couple of minutes it was my turn at the self check out register. Thanks my first product and set it down in the bagging area. At that point the register says to wait for assistance With my light flashing. Evidently one person in the entire store and can help me since a couple of people that work there just walked by me with no ever doubt. Eventually after 10 minutes someone from the service desk finally comes over to see what my problem is after one of the patrons behind me finally goes to the service desk to ask for help. As it turns out you can only use the self check out if you have a Giant Eagles card. Obviously I had no idea this was the case or I would have stayed in the very, very slow line. Anyway, everything to this point is just inconvenience. Unfortunately the young woman at the service desk then provides me with plenty of attitude as if I have inconvenienced her in someway. She reset the register re-scans my first product, gives me a look like I'm stupid and proceeds to walk away. Goes back into the same message as before. Five or six people behind me are clearly agitated at my inability to finish my purchase. The young woman walked back over to my register clear the code again. I asked her what the problem was this time and she told me that the schedule had picked up the fact that the problem had been scammed again. What should've been a five minutes stop to the grocery store and it up being almost 20 minutes. With the sheer complacency and contempt of the staff and the fact that I cannot check out unless I sign up for one of their cards has put giant eagle on the do not shop list for me.
