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January 2024 by Babs A.
Absolute regret using this dealership. Always compare quotes from service, Liberty added $100 to $200 on even the small parts compared to other local dealerships. The diagnostic and repair is centered around building the problem and milking you more and more, for me it was thousands. I ended up ordering a new truck at their recommendation (stupid). They got my half-fixed truck at a great trade-in (planned) and made a big sale. Which brings me to sales, they missed three options that I asked for and told me dually's weren't available in 2024. They remember this and didn't care. If you've ever been really cheated and it makes you angry when thinking about it, this is what you will get.
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June 2023 by Dan S.
My experience at Liberty Ford could not have been any better. I was most impressed with the honesty and integrity of GM Nate, AGM Jane and FM Rick. I would not hesitate to look at the inventory at Liberty Ford for my next purchase.
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February 2023 by Ryan Z.
Bought my 2023 Bronco from Liberty, drove 3 hours to buy from them because they are one of the only places not charging over MSRP & honoring discounts. They made it fun and easy to work with, Would highly recommend for your next new or used vehicle.
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February 2023 by Paul J.
I purchased a vehicle that I paid around $20000 for that needed substantial repairs within the first week. This was a big inconvenience and very costly and frustrating.
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February 2022 by Camry Z.
The car that we purchased was a 2013 Ford Edge with 107,000 miles and within 2 months the ignition coils went out and 2 gas shocks in the trunk. Do not recommend buying cars from their dealership. It's 2,000 to fix all of these issues and we already spent over our budget to buy the vehicle. Highly disappointed in the customer service that we were given. Told that if In the near future if something went wrong they would help pay for it. Did not give us any money to help pay for it.
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January 2022 by Jeff R.
terrible experience--car was delivered today--never cleaned, detailed or even washed--as promised came with broken front grill==typical bs car dealership=promise everything you want to hear-but delivrer nothing--as typical of car dealers bs
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April 2019 by John W.
bought a used mercury grand marquis from them price was ok vehicle runs good
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December 2018 by Louise J.
I watch their online site at least once every week. On more than one occasion they have raised their used car prices. Nearly every car is labeled as **JUST REDUCED**, whether or not that's true. I say buyer beware.
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September 2018 by Ryan F.
My family has been doing business with Liberty for over 30 years. From my standpoint, I will do everything in my power to sever that relationship with, at the very least, the Vermilion location moving forward after my most recent interaction. Allow me to elaborate: A little over a year ago my wife and I decided to lease an Escape. Everything was great with the sales process and we have been happy with the vehicle except a few months ago we started hearing an odd noise that almost sounded like a plastic bag was attached to the vehicle underside. Upon further examination we discovered that the splash guard was loose in a couple of spots and would flap around when the vehicle was moving at speed. The vehicle was taken down to the service center where we were told that it would be no problem to reattach the splash guard. After the the repair was made the worker in the body shop had a bit of an accident and ran the vehicle along side the post for the lift damaging the entire driver side of the car. Now, although this is rather unprofessional to have happen, I am sure it happens and am not at all upset about that. What I am utterly irate about is the handling of the situation from this point on! Step one we were told to take the vehicle down to the collision center right away and we would be given a loaner while the vehicle was repaired and everything would be taken care of financially. WRONG!!! Upon taking the vehicle down to the collision center, we were told that Liberty would have to file all of the insurance information and we would have to wait for their insurance to approve the body work before they would touch it. YOUR WORKER DAMAGED THE VEHICLE!!! WHY AM I WAITING FOR YOUR INSURANCE TO DECIDE WHETHER OR NOT TO PAY FOR THE DAMAGE FOR MY CAR TO GET FIXED? To top that off we were told a loaner vehicle wasn't available for 2 to 3 weeks!! Step two: after 3 weeks of emailing the collision center back and forth my wife decided to go down to the dealership and see if she could figure out why she had not been contacted and gotten the ball rolling on the repairs. The salesman who we leased the vehicle from was on vacation. Apparently, that meant the rest of the staff could be disrespectful and treat my wife like an idiot because all she wanted to do was have her car fixed. It is not very enjoyable to drive around in a car that is damaged especially if you had nothing to do with its damage. Rather than, trying to assist her she was given the typical "woman treatment" by several of the salesman and basically dismissed like her business was unnecessary or unwanted. Step Three: Repair/Loaner? Just when you thought that the bumbling of this situation couldn't get any worse, we make our appointment with the collision center when they will have a loaner and the vehicle can be repaired OVER A MONTH after the incident. (Keep in mind there are several parts of the damage that have bare metal showing.) It is my understanding that the accepted loaner for your vehicle in this instance should be the same or better since you are being inconvenienced by the dealerships mistakes. When we show up to drop off our Escape we are brought out to our loaner which is an ECOSPORT? If you are unfamiliar, an Ecosport is essentially a smart car plus a little. I am 6'3 and we have a 9 month old which is why we have an ESCAPE!!! What are we going to do with an ECOSPORT?!!!! At this point, I reached out to our original salesperson who did everything in his power to make the matter better but he was told and relayed to us that the ECOSPORT was the only vehicle they had to loan out. We were told that we would be put on a list for an upgraded vehicle but it would take a few days. HOW DO YOU NOT HAVE SOMETHING SIMILAR AS A LOANER WHEN YOU SET UP THE APPOINTMENT?!!! I fully understand that you may or may not have something for us if we randomly arrived but YOU SET THE APPOINTMENT! YOU KNEW WE WERE COMING! YOU KNEW WHAT TYPE OF VEHICLE YOU WERE REPAIRING!! I guess we will have to wait and see how well this upgrade list works but, based upon
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August 2018 by Amy W.
The Lincoln I purchased has been nothing but problems from the day I left the lot. I have had to have many repairs done on my vehicle. I was also told that something was fixed, when in fact it never was, and now I am being told I have to pay to have it fixed because it is out of warranty, when it was in warranty when they told me they fixed it. Nick from the service department, on the phone has poor customer service skills. The tone of his voice was so annoyed and rude, I refused to continue the conversation with him. The fact that the car itself has been giant problem after giant problem, is not the issue. The issue is that you have to hassle the service department to get help, and they will only fix what you specifically tell them is wrong. So if you aren't a mechanic don't bother buying a car here. There have been thousands of dollars of parts and multiple times getting repairs. This doesn't count the current issues it is being repaired for. THEN, to get a rental car you have to wait for them to figure out if it is going to be more or less than 45 minutes so don't have a real job because you will have to take time off work to get your car fixed. This car has been the biggest mistake I have ever made in a car choice, and this business has done little to make it right. I'm not saying don't buy Lincoln, I'm saying don't buy a Lincoln from this business.
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May 2018 by Andrew C.
What an absolutely frustrating experience. If I had to do it all over again, I would avoid this dealer 100%. I went to Liberty Lincoln Mercury in Vermilion, OH to check out a used Nissan Juke. Prior to the visit, I did my fair share of research to narrow down the type of car I was looking for. After a week of online studying and a few test drives around the Columbus area, where I live, I decided I wanted to get a Nissan Juke. Sadly, there were none in my area so I had to look around the entire state of Ohio and that's when I came across the 2013 Juke S at Liberty Lincoln Mercury in Vermilion. This was my first time buying a car so I wanted to make sure I had all the details set before making a 2 hour drive to Vermilion. My father and I had a few conversations with Tevin, a sales representative, about the preliminary details found online and set up an appointment to check out the car. When we asked about taking a few hundred dollars off the price to get it in our range and for the long drive, he said, "Yeah, I can probably do that for you Mr. Chwalik." This never ended up coming to fruition. Of course, it wasn't written in stone but he should have never even mentioned "probably being able to make it happen" in the first place. This is most likely just a sleazy tactic to get interested buyers into confirming an appointment. There was only one key that went with the car - that was not mentioned anywhere. Most cars normally come with two from what I understand. The worst part was that getting a new key would cost around $200! Another thing that was not mentioned or depicted in any of the images was that the driver side floor mat was missing. All the rest were still in the car, just not that driver side mat. Not a huge issue, I just wish they had told me that from the beginning. That would cost another $100 to get more mats. The worst aspect was something under the hood. This was not listed anywhere online or mentioned by the employee we met with to go over the paperwork prior to checking out the car. There was a plastic covering that protected the engine and it was cracked down the middle. There was an image on their website of all the components under the hood, but they did not show a crack whatsoever. When we asked the sales employee, all he did was say that it wasn't a big deal. The owner did finally agree to deduct $200 to get a new key produced, but that was all he offered. Really, I liked the car and the other issues were something that wouldn't effect the driving (I hope) so I took the offer. Plus, I just wanted to get this terrible interaction over with. Hopefully, I never need to buy another used car. If I do, I'd NEVER go back to Liberty Lincoln Mercury in Vermilion, OH. A few days later, I received a call from someone at the dealership that I had NOT worked with during my encounter. This person was telling me that I needed to pay $250 more because they forgot to include an expense in the original contract. ARE YOU KIDDING? Could this entire experience be any more sketchy? After attempting to understand the situation, the explanation was that there was a "mix up" on the dealership end and they forgot to include a $250 charge for the loan fee. Just to be clear, the dealership messed up the paperwork and was now expecting me to pay an extra $250 after the contract was already signed. After a heated conversation and an unapologetic finance employee telling me the paperwork wouldn't move forward unless the fee was paid, I reluctantly had to shell out $250. There went the $200 deduction to get that extra key replaced. The worst part was that the employee did not apologize for the screw up even though it was their fault! I still can't believe how rude he was. The only nice part was that he did call me back an hour later to apologize for the call and offered me a $25 gas card. Nice gesture, but it didn't make the experience any better. I would NEVER recommend this dealership to anyone. I would stay away at all costs.
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June 2017 by T.J. H.
UPDATE: woof. I have to knock this down. First of all I thought the electric adjustment for my seat being broken last time might have been a fluke. Well now I know it's not. I went to add freon into my AC and behold: they left the release for my hood completely out of place. I mean what? Your job is to repair cars and when you break something you just leave it? Twice. In a row?!? Now I have no power to my seat, need to fix my release, and have lackluster air conditioning in 90 degree weather due to oil changes. Lovely. Additionally, they missed something quite obvious that would have shown up in their "checklist" or whatever had they actually done it. I'm not sure what technician worked on my car the last two times but they will not be doing it again. Honestly if your car breaks down you'd be in luck if you can take it here. I usually drop off my car for regular maintenance. Everything about this location is meticulously thought out that I'd pay more for the convience if I had to. If you don't do an overnight drop off you pull into a garage and go into the office on the left. The waiting room/ lounge has a pretty cool coffee machine that makes lattes and expressos and hot chocolate etc. Free wifi, couches, snacks, tables and chairs, and also a TV. I mean the place freaking has marble counters and an electric fireplace so hop on the wifi and hang out for a bit.
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December 2016 by Rich S.
Excellent service and all work was done in a timely manner. Best price in tires around. Plus they offered me a free car wash!
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September 2016 by Charles C.
Scheduled an appointment for oil change and tire rotation at 39.00 special told to come back following Tuesday and then charged 49.00 for the service because special ended. Today 3 days later I get coupon and it says special ends September 30. Not to be trusted
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September 2016 by Peggy A.
I would recommend staying away from the body shop. I mistakenly thought I should take my Fusion here for repairs after having someone back into my car. I was told my car would be returned in five days. After next to no communication, when I finally was told my vehicle was ready to be picked up on day 17, I get there to find a sizable chip in the "repaired" section of my car as well as dirt or debris in a large section of what was repainted. It was visibly bumpy. Not to mention the whole car was dusty. After expressing to the manager my displeasure, I requested an upgrade in replacement vehicles since I would again have to leave my car for days as my own car has luxury features and the one I was given to drive as a replacement does not. The manager assured me I would receive a phone call from Liberty today regarding getting another vehicle to me. Surprise, surprise, I didn't hear a word and no one returned my call. Well, tomorrow is day 18. Hopefully I will see my car within the month.
