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January 2024 by Margaret Hespen
Bill took time to understand our specific situation and create a custom solution. He explained everything he was doing, and showed that he had our best interest at heart by suggested alternatives that might benefit us without involving him. The shoes/inserts/lift will be a lifesaver for my son, preventing wear and tear on joints and enabling him to continue serving people as a nurse for years to come. Thank you, Bill.
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August 2023 by Patrice Kuchulis
Great comfortable shoe options and the customer service is amazing.
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May 2023 by n750il
Fantastic service. Went to a "running store" before this for a foot problem I was having and was basically just handed a pair of shoes with no salesmanship. The experience at this store was far superior and personalized. Yes expensive brands but you feel like it is a good value with the added customer attention.
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March 2023 by Judi Kloper
When my physical therapist told me to stop buying shoes at DSW and instead get properly fitted in a shoe store where the employees know what they're doing and what they're selling, I started searching for that kind of shop. All the positive reviews for When the Shoe Fits led me to Beaverton where Bill listened to my tale of knee and foot issues, observed how I walked, and looked at the condition of the shoes I'd worn into the shop. He suggested a few brands and styles based on my somewhat unique issues, and told me if I had problems with the shoes that I had a few months to try them out and bring them back. I absolutely love my Seibel boots and inserts and my Hoka training shoes and inserts. My Dansko walking shoes were very uncomfortable so I returned them and ended up with Hoka hiking shoes as well. I am now a happy walker and hiker with my three new and very comfortable shoes and boots. I can't wait to return in a month or so to get a pair of sandals and in the fall to get another pair of boots. The service and attention, as well as the selection of shoes, are what make When the Shoe Fits the best choice when looking for new shoes. Highly recommended!
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September 2022 by Mehreen K.
I went to Italy for 31/2 weeks and was determined to only have carry on luggage. Being a shoe lover who always matches my clothing- I knew this would be a challenge. I was on a quest to find shoes that were comfortable but attractive. I did not realize how difficult it was going to be until I came across this shop. I was helped by someone who understood my requirements. Not only did I find the most comfortable shoes but fashionable too. I bought two TAOS shoes. A sandal and sneakers. I told him I sis not like wearing socks in the heat and these are magical. The insert pills out and you can slip the sock over them, then your shoes. This provides me with cushion and comfort. I received many compliments and walked many miles all over Italy. If you need excellent service and selection, visit their shop.
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June 2022 by Brian Pedersen
Very helpful staff that really knows how to fit a shoe and insoles for anyone with foot issues
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May 2022 by Mary Schermerhorn
Stopped in When the Shoe Fits, looking for work/travel shoes. Bill Holtman helped me find a great pair for work and a fabulous pair of Dansko trainers! Awesome selection, helpful team, I am so thankful for this store!
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December 2021 by Jasmine Mone
Both times I was here I was help by the same lady, She's very knowledgeable and spends the time to get to know you and your needs to help her you with the perfect pairs of shoes!
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July 2021 by Judy Carlson
Salesperson was so knowledgeable and personable
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June 2021 by Lynn Jorgenson
Today was my first time in the store. I was greeted right away and Kim helped me find the shoe for me. She measured my foot and took the time to remove a tiny piece of glue that was poking at my foot. This was my first purchase of a pair of Birkenstock. She explained that they will mold to my feet and soften up with time. I was pleased with the service Kim provided.
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April 2021 by Geoff Eastman
If they didn't ha e the right size they ordered one and got it there for me within a couple days!
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April 2021 by michele warren
When The Shoe Fits is a gem in our midst. What an amazing experience.My feet have hurt since my 20's, and that's with wearing "Queen Mother" shoes. I've spent hundreds of dollars on expensive shoes - many were the same brands sold at When The Shoe Fits. The difference is having a Fit Specialist find the right size. It is not just about the measurements we can see on the slider scale we stand on; now I know it goes way beyond that. I was assisted (saved?) by Bill Holtman, who gulped when he had me stand while observing ankle movement.There were additional steps, which he made look so easy, to find the right fit.I didn't even look around at the inventory; I asked him to get whatever shoes he knew would work for my feet. I was desperate. I've been to podiatry a time or two, but have never been helped like this. I'm now bilingual; I can speak some Shoe-eeze. Ever heard of a "met bar"? That's Shoe-eeze for Metatarsal Bar. Bill placed them in some of the shoes I bought.Fit Specialist Allyson Quon is just as helpful and knowledgeable.Our feet are the foundation for the rest of our posture, affecting knees, hips, spine, neck, etc. It's pretty basic. I've had a lot of back pain for years, and even that is easing. It easier to walk for exercise. The right fit is about health!The right fit is about living the quality of life we all want. And fall prevention.I am so happy with the shoes he chose.What a huge difference.Thank you.
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April 2021 by Len Grindland SR
Very very helpful.
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March 2021 by Michele W.
When The Shoe Fits is a gem in our midst. What an amazing experience. My feet have hurt since my 20's, and that's with wearing "Queen Mother" shoes. I've spent hundreds of dollars on expensive shoes - many were the same brands sold at When The Shoe Fits. The difference is having a Fit Specialist find the right size. It is not just about the measurements we can see on the slider scale we stand on; now I know it goes way beyond that. I was assisted (saved?) by Bill Holtman, who gulped when he had me stand while observing ankle movement. There were additional steps, which he made look so easy, to find the right fit. I didn't even look around at the inventory; I asked him to get whatever shoes he knew would work for my feet. I was desperate. I've been to podiatry a time or two, but have never been helped like this. I'm now bilingual; I can speak some Shoe-eeze. Ever heard of a "met bar"? That's Shoe-eeze for Metatarsal Bar. Bill placed them in some of the shoes I bought. Fit Specialist Allyson Quon is just as helpful and knowledgeable. Our feet are the foundation for the rest of our posture, affecting knees, hips, spine, neck, etc. It's pretty basic. I've had a lot of back pain for years, and even that is easing. It easier to walk for exercise. The right fit is about health! The right fit is about living the quality of life we all want. And fall prevention. I am so happy with the shoes he chose. What a huge difference. Thank you.
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November 2020 by Hank Johnson
What a gem of a shoe store! It's a fairly small store with relatively limited selection, but it's a very well-chosen selection. I was looking for a casual shoe for my daily walks and general around-town wear, but not an athletic shoe style. They had several great options for me and carried my size (men's 13) in all of them. I'm not a runner, but I noticed an entire wall of athletic shoes as well. Topping off the experience was the sales person, who was among the most genuine and pleasant people I've had the pleasure of interacting with in a long time. She was informative, helpful, and not at all pushy. Lastly, the prices were very reasonable and comparable to other stores carrying similar types of shoes. They've earned my business and I will definitely head back when I'm in the market for another pair of shoes.
