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March 2024 by Amelia A
Unsure what’s going on at this branch but I submitted my paystubs for a loan application about two weeks ago and haven’t heard from anyone since 2/16. Despite phone calls and countless emails. Is everyone on vacation or out sick? I’ve been with this bank for quite some time now and this experience has been less than ideal. Can someone please contact me about the status of my loan application?
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December 2023 by CC Moore
Laurel and her team are the BEST! Always take care of me and go the extra mile.
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December 2023 by Mark Ball
Best bank out there!
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August 2023 by Juan Diego Hernandez
Great costumer service and a good bank to partner with.
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March 2023 by Heather R.
Customer service is amazing ! I have all my business needs met plus people who know who I am and what I need. Also appreciating how Banner treated people during the pandemic - helping them get PPP loans and stay a float during rough times!
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January 2023 by Peter F.
I'm going to take a moment and share with you the worst banking experience I have ever had and it was at Banner Bank in Lake Oswego, off of Boons Ferry Road. Similar to the other review from 2019, I am also in complete disbelief about my experience.Banner Bank does not believe in customer service & the Boons Ferry Branch 'Client Services Supervisor' Jayne Joyce was the most rude & judgemental person I have ever encountered at a bank in my entire life. Allow me to explain. My landlord is her 70's, disabled and lives out of state. So, every month for the past 4 YEARS, I have gone into the same Banner Bank (I have receipts to prove it) and *deposited* cash into her account so my rent money is available for her right away. This is helpful because she does not have to deal with the hassle the comes with checks, such as pending deposits or the potential of losing the check in the mail, which has unfortunately happened. I've kept a note in my phone for the last 4 years of her information and account number and would always reference it when I went into Banner Bank. Well, recently my phone with all my information had broke and I was forced to get a new one. Unfortunately a lot of my info (such as that note with my landlord's information) wasn't transferred to my new phone. I explained my situation a few months ago to a gentlemen and he was able to look up her account by using her phone number, as well as by me providing her name and address. The deposit was made, & I left like I did for the last 4 years! Well, yesterday 1/3/23, I went in to do the same exact thing. The gentleman remembered me, but as he was going to help me, Jayne Joyce yells over from an adjacent desk, "NOPE, WE NEED AN ACCOUNT NUMBER. WE CAN'T DO THAT FOR YOU WITHOUT AN ACCOUNT NUMBER," she rudely snarls. I told her that I had done this last month and told her the same story and even that her employee knew me from previous months. He looked directly at her and said, "Yes, I do know him." Bless that man's heart because he put his own butt on the line for me as a customer against his unreasonable & non-customer service oriented boss."NOPE. I DON'T KNOW YOU," she rudely says again, even after her employee says he knows me. I then told her to look at the last 4 year of my landlord's account, because I have been coming in and paying at the same time for the last 4 years. "NOPE. WE DON'T GIVE OUT OUR CUSTOMER'S INFORMATION," she barks at me. This woman clearly had a problem with me the moment I walked in so I said, "I feel like you are judging me right now and not listening to the situation. You are also lying to me telling me you can't do this, when in reality you won't." Her response was literally, "I feel like you are judging me," which is funny because that is exactly what I just said. I have never in my life had a bank teller profile me and then gaslight me over trying to *deposit* my money. I could understand if I was withdrawing money, but I was depositing money and all of my other information lined up. I was even only a few numbers off on my guess of the account number, simply by trying to remember it mentally, but it didn't matter Jayne had it out for me.Readers, please spare me the whole 'I'm just doing my job speech'. My brand new car was sitting outside running, with my mother in it, whom I want treating to lunch. I told Jayne that I wasn't trying to pull any shenanigans with my deposit & that it would be my fault anyways if I sent money to the wrong person. I was 100% confident I had the right account, so I felt extremely discriminated against when she told me I had to drive all the way home, with my mother in the car, to go dig through my icloud on my computer, simply to prove that I was telling the truth. No amount of facts, or vouching for me from other employees, would work with this woman. She had it out for me and wanted to waste my time. I noticed a little snicker on he
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April 2021 by Maria Diaz
I have been with the Tualatin Banner Branch Since it opened.I have always received excellent customer service, and have always been welcomed by my name.I moved to woodburn in 2019 but keep banking at Banner bank .
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December 2020 by Bert Ma
Laurel Buncak in the lobby is one of the most unprofessional and unfriendly people I’ve ever met. Horrendous customer service, complete disregard for customers, and also she and all other staff weren’t wearing masks when I walked in. Literally the worst banking experience of my life. Stay away from Banner at all costs.
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June 2019 by L B.
Holy cow this is one of those times I wish I could give less than one star. I'm still in disbelief about my experience. I reached out to this bank at the recommendation of my lender. I needed a loan and there were many different options I could explore. Without going into all the details, this bank excitedly sent me an email telling me I was approved for a certain amount...but possibly more when all was said and done. I was very relieved and relaxed for a few days while I waited to hear the final word. Didn't hear a thing for a week so I had to reach out to them several times. After being a squeaky wheel, I finally heard back and turns out I was not qualified for one dime. They first of all could've just given me the courtesy of letting me know I didn't qualify so I could move on. But I guess I was low on their list of priorities since I didn't qualify. So, I reached out to another person in the bank to see if they could clarify what happened. They immediately jumped on it and said they were going to do everything they could to see what my other options might be. They were even reaching out to other banks, they claimed. They gave me a specific name of someone that was going to reach out to me soon. That was the last I ever heard from this bank. I reached out to them several times and left multiple messages with different people asking if I can at least get an answer. Was I going to get help or not? That was really my only question. I was in utter disbelief when I heard nothing back. If it had been one person I was reaching out to and didn't hear back, that would not be a big surprise. Maybe they went out of town? Maybe they were in a different location now? But to reach out to three or four people at one bank and hear nothing is very odd. Now, I feel like the scene in the movie, Pretty Woman, when Julia Roberts walks into the place where she was disrespected and told them what a great experience she had another place. Well I am in that situation now. I went to a credit union and they happily helped me beyond my expectations and are now getting my full business, including checking accounts and probably will be the ones I go to when I refi my house in a couple of years. So, banner bank's loss...my win!!!
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May 2019 by Laura Janes
Wonderful personal service!
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April 2019 by Linda Owen
I banked with banner for more then five years. I can honestly say I've had a better time with Wells fargo since switching. More ATMs, better service. I could go on and on.
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January 2019 by Bree Dook
Just signed up and already not impressed. Hate to leave negative reviews but my service here has been so lacking and I've only been a customer for a few months sadly. Would choose another bank in my opinion.
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September 2018 by Robert Landis
Used the atm to deposit cash per the one in Tualatin is not accepting deposits at this time.
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January 2018 by Lisa S.
I have dealt with the Customer Service Representatives of this bank and their call center a few times and every time found them to be us-attentive and unhelpful with my simple question or request. They waste my time by dragging the issue for hours that could take only 2 min to resolve. Also, for the verification questions, they ask 5+ questions. It's ridiculous! Even though 4 questions/answers are confirmed, they continue asking for more and more info to verify who you are. Unacceptable to waste customers' time like this!
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June 2017 by Shirley McAninch
Left setting while employees all went on break. Lobby was empty with only me setting there. I was planning on transferring my accounts here from North Bend branch. I had just sold my home and relocated to Tigard. I preferred the Tualatin Branch but they didn't have safety deposit boxes. They sent me to this branch and Teller even called ahead and told them I was coming. I was greeted when I came in and was told to have a seat and someone was going to be back in a few minutes. After About 10 minutes of setting there alone I left and will not return. Do the employees not have customer service training? I have worked in banks and never treated a customer like that!
