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“Even though they're a little booked out, which means they must do good work. The experience dealing with the guys in the office so far has been extremely easy and professional. Update! Just got my 4Runner back and I am extremely happy with everything.”
“We stopped in with no notice and these guys dropped what they were doing to help us out. Could not have asked for better service! We cannot thank you enough for taking care of us and getting us on the road home!Kevin and Suzie”
“my alternator went out on my truck on the way to work the manager let me in early and sold me an alternator. I was able to get to work 30 minutes earlier because of this man thank you thank you thank you thank you.”
“My husband has been looking for the right radiator for couple months now and prices have been extremely high for a used one. Almost as much as a new. But with 1 call to Brads yesterday he found the right one and we picked it up today. Thank you Fernando at Brads Auto wrecking you made him one Very Happy man”
“Over the years, I have trusted AutoZone for parts, fluids & other vehicle related products. On this occasion, I dropped by AutoZone for synthetic motor oil & while there, I also picked up windshield wiper fluid & fuel system cleaner. The employees were helpful & and friendly, so it made my visit a good experience.”
“Attention to detail!I bought and had them install a Leer canopy, pretty standard.After the install when they walked me through they pointed out an issue and asked if they could sort it out for me. They got me a new door from Leer and installed it a few months later.They didn’t love the look and fixed it to the point they did.”
“Quick and easy purchase. Answered all my questions and got parts welded on in reasonable time and for a good price. Had some shipping challenges but that’s primarily due to the third party shipper and KMR was great to help out with that.”
“Love this shop! As someone who builds systems for competitions they have the brands that I'm looking for, Sundown Audio, RE audio, CT Sounds, DD audio and more! Also did an amazing job on my auto tint and finished it ahead of schedule. Big props to this shop, about time someone brought the big boys to the C.O!!”
“I called the Redmond Napa on Oct. 1st, 2020 @ 1:19pm to inquire about the availability and price on an air filter (FA-734 or similar). I talked to Tim (maybe Jim?) who said they had one on the shelf for ~$147.00. He hadn't been rude or anything, just a normal back and forth with a parts guy.So about me, I own and operate a commercial trucking company, and we have three older Ford L9000's that use this filter, they usually run in the $80-90 range. Napa usually runs a little high, I know this, but I respectfully stated to Tim that I felt that price was a little high, and I was going to keep shopping around. I didn't criticize him, or the store, and i wasn't rude about the price.Anyways, he didn't reply, which was fine, and then I said, "...but I really appreciate your time looking in to this, thank you very much". And then he straight hung up on me. We were not disconnected, this was the very distinguishable sound of an old-school phone making contact with the plastic body as it nests in its receptacle. I called right back and talked to his coworker and explained how rude and disrespectful I thought that was. He said Tim was right next ti him, but offered no explanation, no apology, just said, "okay, I'll let him know".I've appreciated Napa over the years for the diversity of parts they carry, but there is probably 50+ places to buys parts in Central Oregon and it is unacceptable to be hung up by a counter person. It was unprofessional, disrespectful, and just plain rude.If Tim is so grumpy with customers that he can't handle rejection, he should not be in a CUSTOMER SERVICE position. Customer Service Tim... your job is to SELL parts, not act like a child.Anyways, I ordered the filter from Chappy's and had it the next morning at a decent price with no issues. I think it's time for the next generation in that store, but in the meantime I won't go back to Redmond Napa :(Edit 11/29/23: I'm gonna let this go and change my 1-star review. I love my local Napa, and I'm sure these guys are just fine overall. Can't let one guy spoil it for the business. If I was Tim, I'd probably be frustrated with people at times too.”
9AM - 5PM
526 NW Greenwood Ave, Redmond
Auto Parts
“I have visited Baxter's auto parts on several occasions they are well stocked with American and foreign auto parts as well as some basic general merchandise for vehicles”
“Freightliner Northwest Service was there for us! Thank you Service Lead Eric and Service Consultant Jeff! Our Class A coach (with the OptiView digital dash) would not start. This was an intermittent issue with no clear solution. We finally made it to their parking area where it again it wouldn't start. They let us stay there Sat and Sun night until they could look at it Monday. Two hours later they had corrected the issue with a faulty pin in a terminal block.”
“Stopped in Walmart, automotive for a headlight replacement and inspector, Nicola Rogan, found my headlight to be loose and not needing replacement. I had had my oil change recently and did not need another today, however, Nicola mentioned the “top treatment” for my next oil change. I will do that, as it will flush out impurities and will be cost effective in the long run. During these inflationary times I appreciate an honest, reliable source, like Walmart auto in Redmond, OR. In addition, it’s a good feeling to know that mechanics like, Nicola, can feel free to pass on beneficial tips. I will be back!”
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“Caliber Collision did a wonderful job fixing my Honda Ridgeline. I couldn’t be more pleased with their service, pricing, professionalism and friendliness throughout the process, Noah kept me informed throughout the process and even sent texts updating me on my car. They were also happy to clean my car inside and out before I picked up, so it felt just like new! I’d definitely use them again. I highly recommend.”