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March 2024 by Andy C.
7 years ago, I bought a diamond engagement ring from Shane Co. I called off the wedding 6 months later. I still have the ring today. The reason I am leaving a 1-star review for Shane Co. is because of 2 things: (1) the salesman who sold me the ring put on a high pressure sales pitch, including the line, "a diamond is a great investment - it will never go down in value." (2) Shane Co. proudly brags about their return policy/warranty, claiming (falsely) that they will always take it back and give you store credit for the same amount you paid for it! This is misleading, at best, and a bald faced lie, at worst. This is my warning to all diamond ring shoppers, but especially to those shopping at Shane Co.: Regarding my first complaint, from the second I called off the wedding until today, 7 years later, the ring is worth pennies on the dollar of what I paid for it (trying to resell it privately on the secondhand market, Craigslist, Facebook marketplace, etc.). A diamond is a HORRIBLE "investment", as you will never, ever be able to resell it for anywhere near what you paid for it. The salesman at Shane Co. who sold me my diamond engagement ring straight up lied to my face, and I believed him. Don't be as foolish as I was. Regarding my second complaint, be careful to read ALL of the fine print when it comes to Shane Co.'s warranty. They do NOT allow you to exchange your one engagement ring for several different pieces of jewelry. You can only exchange the diamond for a different single item of equal or greater value. So, if you spent $20k on a diamond ring, like I did, you can only exchange it for another single item of at least $20k price, AND you have to pay tax (again) on the new item, so even if you do exchange your ring for a new single item, you still have to pay 10% of the sales price (over $2k in the case of my ring). Additionally, since I didn't want to exchange the ring for one single item, Shane Co. offered to buy back my diamond ring, one that I spent over $20k on, for around $2,500... is that the great investment the salesman sold me on? Whatever you take away from this review, don't walk into a Shane Co. with the belief that they are honest people and actually care about their customers. They simply want to sell you the most expensive thing you can afford. I personally found Shane Co. to be an unethical company. Liars, grifters, peddlers, pretending to care about their customers, but misleading them at every turn.
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March 2024 by Regan F.
Will buy all my jewelry here in the future. Great service, friendly staff. Easy to get rings sized and cleaned.
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February 2024 by Diamond R.
Been going to Shane Co. for all my jewelry needs because of how awesome their jewelry is and customer service. Today that all changed as I was met with the most unprofessional and lack of customer service by Sean. I'm super disappointed as two hours of my time was wasted here and left with my jewelry needs not met and told to "go online." And he had, "three other guests." What's the point of the waitlist? I had waited 1hr just to be seen and during my appointment time he was no where to be found. I have the intention on returning my jewelry and won't be shopping here again as it's clear to me their jewelry consultants only value you when you look like money.
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December 2023 by Tim S.
We really like this place! I bought my wife's replacement wedding ring here and my daughter bought her engagement ring here. A while back, we had to have my wife's ring cut off due to arthritis swelling. We finally brought it back to have it put back together recently. We were not happy with the 1st results but they tried a different way and it looked great! Avery made our visit extraordinary great! . She was friendly, helpful and provided all around great service. Kudos to this place for having wonderful employees. They're all friendly but Avery went above and beyond to provide us with a great experience.
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October 2023 by Kaitlin Louie
Claire was wonderful! So friendly and helpful, and extremely knowledgeable. I found the perfect setting and stone thanks to her expertise. Shane Co. has an amazing warranty too so I feel in very good hands. Will definitely come to Shane Co. for all my jewelry needs in future.
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October 2023 by Levi Satrum
Had an amazing experience here selecting an engagement ring as a first time buyer. Amazing selection and, even while busy on the weekends, Shane Co reps gave us the special care and attention we needed. My sales person, Mia McCarty, was super friendly and helpful in helping me decide which ring fits best. She never pressured me out of my price range and was just overall super great! So satisfied with the Shane Co experience.
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October 2023 by Lea G.
We love Shane company. My husband bought an anniversary ring for me here many years ago. We come back several times a year to look at their new sparkly beauties, and enjoy the good service and atmosphere. Every year Shane examines my ring and checks it to make sure everything is in good shape and tight. They give you a new print out with a current appraisal for insurance. This is free. I suggest buying all of your fine jewelry here! or just come in and look around and dream:)
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October 2023 by Heather Fabian
Mari was amazing, patient, friendly while picking out bands to go with my engagement ring. Mari asked a lot of questions to ensure the style I was looking for.Adrianna was wonderful helping us find a wedding and for my fiancé. She ensured the right fit, comfort, and style was available.We would recommend Shane Co for any jewelry purchase.
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October 2023 by B H.
Very disappointed with repair department. Had the center stone on my wedding ring come out after 20+ years of heavy wear, so I brought it to Shane company for repair. They did a what looked like a nice job re-setting the stone & re-tipping all the prongs in platinum. Expensive repair of $500, but seemed worth it after having worn the ring all the time for so long and I heard such good things about their customer service. Just over one year later the middle stone came out again. Brought the ring back in and they wanted another $480 to reset the same stone and rebuild the ring again! Different Goldsmith said he would have repaired it differently than the first person at Shane co had and this is the price for the work... very disappointed with the lack of warranty or standing by their repair. Didn't even offer a discount. Would warn other to perhaps seek out another source for repairs, or be well aware that they will not stand behind the repairs they make.
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September 2023 by Beth Sanchez
Melanie was so incredibly helpful! I lost a diamond while on a business trip in Chicago and was beside myself about it. When I came in she was positive and reassuring and made the whole process seamless. I am so incredibly thankful that my husband chose Shane Co 12 years ago. I knew they had a great warranty but you don’t think about it until you need it. 10/10
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September 2023 by Jackson Z.
Far and away the best value for a men's wedding ring. I love looking at my new ring every single day and my wife loves it too.
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August 2023 by Hismael Chicuate
If there was a half a star that would be my rating only because we're working across the street with construction and we parked in the parking lot and they threaten to tow our cars. Knowingly there's no other place to park. No compassion for workers. And their parking lot isn't even close to full. And this was my first day of working And was never told anything.
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August 2023 by Jennifer C.
Purchased engagement and wedding rings from Shane Co in 2019 and we have been so pleased with the customer service ever since. We've had a few stones fall out and with their reliable warranty we have had no issue getting them replaced. Yearly cleanings keep your warranty active. The reassurance that if anything happens to any of your stones gives us peace of mind.
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August 2023 by Matti Kelley
My husband and I recently bought our 3rd ring from Shane Co and couldn’t be more happy with the service and quality. Claire B. took amazing care of us and really took the time to explain how shape, quality, and cut work into pricing and look of the diamond. I couldn’t be happier! I will definitely be going back to Claire B. for my next piece.
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August 2023 by L Friend
My sales associate, Dani, was patient with me as I took time to decide on best options. She offered suggestions for a variety of styles and gems that ultimately suited my taste and preferences.She has a very friendly personality and puts people at ease. Dani was great at explaining unfamiliar industry concepts to people in ways that they can easily understand.
