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September 2023 by Matthew High
Appointments mean nothing here. My time is valuable but they don’t respect that.Scheduled appt on Thursday. I called an hr before appt to confirm and they bumped to Friday.Went in on Friday and after 30 min waiting they said they had to reschedule. I asked for 4:00 and they said that wasn’t enough time so we agreed on 3:30. Showed up right on time and sat for 25 mins and decided to leave.Went to another bank close by and opened a new acct in 10 min.I usually don’t leave reviews but this cost me money getting off work 3 days and still no tesoluhh to ion.
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August 2023 by Loyce Swayze
Worst bank ever and when I started they were great was a long time ago. Tualatin branch smells disgusting like mold horrible should be checked ?
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February 2023 by B
Absolute Scammers.Their services are set up to extract hidden fees out of you.Owned by one of the biggest players that caused the 2008 collapse. (watch Madoff on Netflix to start to see the picture)Don't accept their CC offers. They will fleece you with hidden fees.Don't trust them with your hard-earned money. Find a credit union.
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September 2022 by Alice
The team is personable and professional at what they do. Keep up the good work!
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December 2021 by Shylo Breanne
Everyone at this bank is super awesome and friendly. The manager is very sweet and helpful.
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November 2021 by rhonda holland
The teller is very nice. It's the ones in charge. It is very annoying that the drive through is often closed. Sometimes they even close during the lunch hours. I dislike this bank. Don't bank here.
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August 2021 by Kristin Johansen
I want to give this bank more stars, but they are continuously under staffed. If you have a HELOC with them be sure to follow up that they close it otherwise you will be stuck with fees and an open account even if you don't own the property anymore. They also have few branches and are not open on Saturday so be expected to come during only business hours and allot an hour minimum for in person assistance. I would recommend calling in advance because if they are short handed they will close the office and only do transactions from the delivery window.
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May 2021 by Iv M
Fraud and fake
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March 2021 by Elizabeth Rivera
Closed my sons acct and never told him anything about closing...
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March 2020 by Kal Mich
Secured Card is BS. They’ll take your money!
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August 2019 by Jonathan Wisniewski
Always have been pleasant to work with and have gone out of their way to help with my mother's estate and transition to ownership of the family business
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July 2019 by Judith L.
I morally cant do business with a company that has investments in ICE's private prison system. No matter what you think about immigration policy, ripping children from their parents' arms is morally indefensible. I wont do business with a company that has any business dealings with ICE. Immigrant families are being treated as bargaining chips to fund a border wall and further an openly racist agenda and your company is profiting on it. ICE was created shortly after 9/11, and it has become a rogue agency with no accountability, no transparency, and a very misdirected focus. When your company does business with them, it tells me that you value profit more than this community. ICE agency is responsible for the cruel policy of caging of children, the separation of families, and the imprisonment of asylum seekers who simply seek a better life. We can no longer support a company that has contracts with the ICE agency after they enforced an unconstitutional and cruel zero tolerance policy, the caging of children, the separation of families, and the imprisonment of asylum seekers who simply seek a better life. More Information Regarding Bank of the West's Connection with ICE
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May 2019 by Angela M
Horrible bank.
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January 2019 by Adam Klugman
The people at this branch are singularly unpleasant. I go here twice a month to withdraw a wired paycheck and always get the feeling that I am inconveniencing them. It's like a very unfunny episode of The Office. I think the problem is the Branch Manager, who is particularly grumpy. I get MUCH more cheerful service from my mechanic. If you can, try another branch.
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April 2018 by Andi E.
If I could give them 0 stars I would. Do NOT bank here. They are never helpful and do not care about their customers. I tried to use their ATM to get cash and the atm did not take any out. Afraid that I had just lost money I tried to go into the branch. They had just previously had a customer in there and there was still a minute until close. The door was already locked and when I frantically tried to wave them down they stared at me. I sat in my car outside of the branch waiting for one of them to come out so I could explain the situation but they all avoided eye contact and ran to their cars to avoid talking to me. I will be closing out my accounts and taking my money elsewhere