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October 2023 by Lea Winslow
Great...Charlie my Bichon- Fridge loves going there. He always gets a treat from the Cashier plus a rub..
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September 2023 by Tippin Harkins
I've only been to Mud Bay once when I adopted my kitten last month. I want to start by saying that I would give the employees 10 stars for their kindness and caring. My review is less than 5 stars because I wasn't given accurate or full information when I made a very large purchase (+$250). Among a lot of products I bought a cat carrier, harness, and pine litter. I'm speaking from a ground-zero, completely inexperienced kitten owner. While shopping, I spoke about how my kitten was 3 months old and I would be traveling 3,000+ miles to the east coast with her. When I asked about how big the carrier should be she said I should get a smaller one so that the kitten feels safer. That was the complete opposite of what I experienced and from what every person I talked to has told me since I had to get a bigger carrier on my road trip. My kitten went from freaking out to total relaxation in the car when I bought a carrier twice the size. To be honest, I felt like the worst pet parent. A bigger carrier completely transformed both of our travels.For the harness, I learned that it's standard that any 3 month old kitten would fit into an extra small instead of a small harness. This ended up being the only store I could find an extra small cat harness out of the 4 other ones I checked (I couldnt go back to the store because I was leaving town the next day and this location was very far out of the way.)Lastly, I want to review why I didn't receive important information regarding the pine litter. I am very grateful that the employees recommended pine litter pellets because they really are the best, (I didn't know the difference.) One crucial thing that was left out was that I should've had a sifted litter box because pine litter doesn't need to be changed out completely like clay litter. It wasn't until I dumped the litter 5 times already before it occurred to me to research this because it felt wasteful.If this situation had been with only one or two issues I wouldn't have written a less than stellar review, but I ended up spending $100 more buying replacements for the products that I already had. I go out of my way to support local businesses, so I hate saying that maybe I would've saved money and stress at a mainstream pet store.I don't think this situation was a matter of trying to make more money; the store carried all of the correct products I needed. I also don't think the people helping me intentionally misdirected me, but I'm not sure what my recommendation would be to help this not happen to a future customer.I wish I could come back into the store in person, but I'm all the way on the east coast now and won't be back in the area until next year.
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April 2023 by Addison Bowers
I was recently in Oregon to pick up my first puppy and didn’t have a clue on what all I needed to buy, thankfully Sydney was very helpful and made sure I left with everything I needed and a couple extras! Super kind and helpful!!
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April 2023 by Brian J.
Time to update my review to the present day. So I now go to mud bay much more frequently than before. Why? They have improved their selection of cat food and snacks (which was the biggest problem I had with them before), and now they offer considerably more friendly and helpful service than the competitors (Petsmart, Petco, and even Healthy pet). To be clear: their service always was good!, But their competitors have gotten a lot worse imo). One example of how their service is better: During the pandemic I was having trouble getting some of my cats their preferred food. I went to Mud Bay and found about half of the things I was looking for. The friendly cashier asked me if I found what I was looking for so I explained what food I was unable to find. He did some checking in their computer, and found that some of it was available in other stores in the area, and some could be ordered and picked up at their store (convenient!). That blew me away, and that's great customer service. There are still some sizable downsides to Mud Bay though. Their selection of anything other than canned and dry food, for cats, is, in my opinion, is the worst amongst their local competition. And shopping there is a pain due to the horrible parking situation there in that mall and some fairly short hours. Still, I hold Mud Bay in high esteem and all things being equal do much of my shopping there now.
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March 2023 by Amanda Reynholds
Wide selection of pet toys, food, treats and supplies. Staff are always friendly and knowledgeable.
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March 2023 by Morgan Walsh
The employee was so helpful and friendly, I’m bummed I didn’t come here sooner. I like the quality of their products as well
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January 2023 by Mark Rafter
A great stop for pet owners. Everything you could want for cats and dogs. Plus very friendly and informative staff that can guide choices and even provide free samples. Top marks.
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December 2022 by Elle L
I get all of my dogs goodies and toys here. It's a wonderful place! Lots of options here that you don't see at most pet stores.
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December 2022 by Robert Kirby
Excellent selection, service, and atmosphere to enjoy shopping for your pet.
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December 2022 by John J Knoernschild (the Garden Samurai)
The staff is so friendly. There knowledge and passionate about pets. They usually have a treat for the dog.
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October 2022 by Redsquirrel
Staff is always friendly and helpful. They carry much better quality foods for pets then other places. The lambs lung is my dog's favorite treat. Great little store.
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October 2022 by Kent Hampton
If you are looking for the good old days of retail, look no further than Mud Bay. I hadn't had a pet for years and I needed a few things. The big box pet stores had less selection, and cost more! A medium size carrier was $65 at one store and $50 at another. Mud Bay had one for $50. So they are the same as the lowest price I found. Plus they greet you as you enter the store. Better selection and associates ready to answer your questions. So refreshing. Highly recommended!
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September 2022 by Julie D.
The best store ever! clean, lots of healthy choices for our dogs! the staff is super friendly! our dogs consider this one of their favorite outings! They really love it when Sydney is working! We are pleased with the kibble as well as the toys and treats that they have for our doggies! And the return policy is so good! Take your pets there! They will be so happy! Oh and they have birthday cakes for pets too! It doesn't get better than that!
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August 2022 by Colleen Ferrell
One of my favorite MudBay locations in Oregon - Helpful and friendly staff.
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August 2022 by Kaitlin M.
This is one of my favorite mudbay locations! All of the staff members are super friendly and welcoming whenever I come in with my dog. I wanted to give a shout out to an employee who works there name Sydney! She has always been so kind and helpful with every experience I've had here and she makes my dog feel so special and loved with his favorite treat samples!