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November 2023 by Ted W
I've been banking with 1st Commonwealth bank for over 20 years, we have always had excellent service until today my wife was having trouble with her card so she stopped by the Southtown plaza branch and the teller was incredibly rude. I would beware of going to the Southtown plaza branch. We won't be.
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January 2023 by Mike W.
If you like Western dated times banking, and very poor, out of date practices of banking. Bank with them. Nothing is convenient, secure, and very very behind times. All of these banks make a ton of mistakes, losing money, getting more money. Go to pnc and you'll be appreciated, updated with times.
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October 2022 by Gary Foehrenbach
This is my main bank I usually use West End
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June 2022 by Rebecca B.
I love our bank. We have been with First Commonweaht bank for many years. We recently move to another state but were assured we could keep our accounts open with them without any additional fees attached. We were very happy to hear that. We have had some issues with companies trying to remove funds illegally from our account and they work with us on those matters. We are able to deposit checks online and have them put into our accounts within 1-2 business days. Any time we have an issue they are patient with us and help us in any way they can. The only downfall is we haven't been able to get a loan we have applied to as we also have a line of credit with them and our payments are automatically paid on time, so we aren't sure why that is. But overall, we do love our bank and the tellers in the Oakland Avenue Office! We just miss seeing them in person these days...
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November 2021 by Chelsey
Went to deposit money for our business account on June 4th around 3-330pm and the teller with dark hair has the worst attitude and was not friendly, wouldn't let us make our deposit with the coin bags they gave to us and said we needed to have an agreement exchange. (She wouldn't even look up our account) We been with first commonwealth for years and never once had conflict with any other first commonwealth. I will also add that we called other first commonwealth after this experience if we had to have some agreement and if anything change with policy the past month. All the other locations we spoke said absolutely not and we just had a teller that probably didn't want to do their job right!
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July 2021 by Ted T
Don't really know much about this bank except there was no line at the ATM which I always appreciate.
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July 2021 by Chelsey Dietzel
Went to deposit money for our business account on June 4th around 3-330pm and the teller with dark hair has the worst attitude and was not friendly, wouldn't let us make our deposit with the coin bags they gave to us and said we needed to have an agreement exchange. (She wouldn't even look up our account) We been with first commonwealth for years and never once had conflict with any other first commonwealth. I will also add that we called other first commonwealth after this experience if we had to have some agreement and if anything change with policy the past month. All the other locations we spoke said absolutely not and we just had a teller that probably didn't want to do their job right!
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May 2021 by James O'Brien
A teller mishandled my account and left me with a negative balance
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February 2021 by Michael Uncapher
wonderful group of professionals.will go the xtra mile for the customer.
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January 2021 by Tom Barclay
This is the absolute worst possible choice for banking. The latest any are open WAS 6 pm. Now because of coronavirus they can't even keep the drive thru open past 5 so that people can deposit their paychecks? On top of that, taking a photo or using the ATM isn't an option because I'd be lucky to get my money by Tuesday. Overall, they will do whatever possible to make your life difficult. Will be closing my account tomorrow.
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September 2020 by 10barclayt
This is the absolute worst possible choice for banking. The latest any are open WAS 6 pm. Now because of coronavirus they can't even keep the drive thru open past 5 so that people can deposit their paychecks? On top of that, taking a photo or using the ATM isn't an option because I'd be lucky to get my money by Tuesday. Overall, they will do whatever possible to make your life difficult. Will be closing my account tomorrow.
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November 2017 by Celestial Sunflower
This bank does not back you up if someone steals money from your account. I had over 50$ stolen after a purchase at Walmart. Everytime I called, they didn't have an answer for me. The last time I talked to a woman about the "evidence" they said they will provide if you call them as to why they found there to be "no error" on my card. They blame you and then promise to call you back, but never do. They ignore your Emails and have such poor customer service that I am taking my money elsewhere.
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March 2017 by Jeff Danka
Always very helpful and easy to deal with.
