“I felt like they truly cared about me and my situation. I needed to take someone off my account that has been harassing. I was afraid they wouldn't help and would be business as usual. Shantalee was awesome. She listened to what was going on and validated my feelings while ensuring me she could help. She not only helped me with the account but also gave me a pep talk. Human connection is not yet lost and BOA approved it today.”
“I felt like they truly cared about me and my situation. I needed to take someone off my account that has been harassing. I was afraid they wouldn't help and would be business as usual. Shantalee was awesome. She listened to what was going on and validated my feelings while ensuring me she could help. She not only helped me with the account but also gave me a pep talk. Human connection is not yet lost and BOA approved it today.”