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January 2024 by scott nohsey
I had to have the rear axle and differential replaced on my (late) dad's 2014 F-150 XLT 4WD 5.0L.The original owner of it hauled horses and the seal busted and leaked and it was somewhat expensive $3,690 but it has a unlimited mileage 3year warranty with new axle and differential! I could have saved a $1,000 but it had a 25,000 mile warranty and it was all rebuilt as new axle with new differential..which is ultimately cleaned,inspected and rebuilt unless u buy all the parts actually new and build it which will cost even more part by part. I am glad to have my truck back now as it was left to me and it is smooth driving and new rear shocks. Over all so far very happy..I do not plan on getting rid of the truck anytime soon and besides who can afford to buy a new or new used truck for $45,000- $90,000 this day and age?
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January 2024 by Risa Teicheira
I just arrived in Tennessee from Oregon and my service light came on. Googled auto shops in the area and found Smith Automotive. Called them and they got me in and out within the hour, price was absolutely reasonable, and I feel beyond blessed to have found them so I can finish my journey with confidence. They are the most kind and genuine people; truly knowledgeable mechanics and earth angels! If you’re in the Crossville area please support this local business!
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October 2023 by Melisa Doherty
Very helpful staff, reasonable prices. Obviously doing something right when they are always packed with work but will take time out from what they are doing to answer questions. Highly recommend
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October 2023 by Michelle Kelley
Tracy and his staff are just amazing!!! They are not pushy in sales and great about communicating what is urgent and what can wait a little longer.
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September 2023 by Fred G.
Tracy does good work, At least I know the repair was done right. I will use him again. thank you, Tracy!
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June 2023 by Larry Rose
My 2002 Jeep Grand Cherokee developed an Electrical Problem involving passenger side mirror, Windows, Doors, and Hatch stayed Locked, which Dealership Wouldn't Touch.I Took it to Tracy which After looking at It, said He Could Fix It. And Two Hours Later IT WAS FIXED. Back to normal Operation. I Am now Convinced That I Have A Great mechanic and Shop,and Will be Returning for My Repairs. Thanks Tracy and Employees.Larry.Service: Electrical repair
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April 2023 by Christopher Weyant
My old truck was in an accident. Tracy was nice enough to squeeze in and replace the steering box, and do a front end alignment. The old truck has driven this good in a long time. I'd recommend them to anyone looking for up front, honest work...Service: Steering & suspension repair
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March 2023 by Sabrina Ailey
Honest and helpful.Very pleased with service.
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November 2022 by Michael Campbell
I moved to Crossville TN in June of 2021. I looked for a credible and reliable automotive shop to establish a relationship with that I could trust. I found Smith automotive after speaking with a few people. I met Tracy the owner and explained to him that I wanted to establish a relationship with a mechanic as I have a 1968 c10 project truck and a 2018 Wrangler JLU.Tracy has went above and beyond when working on both of my vehicles. My jeep needed the camshafts replaced as a factory recall. After speaking to two different dealerships, it was clear that I wanted Tracy to perform the recall work as I didn't feel comfortable with the other people I spoke with about the problem. Tracy had already performed modifications to the suspension on my c-10 and maintenance on my Jeep. I have always been very satisfied with the professional and timely work that his shop puts out.I should add that before I moved here my stepson was my mechanic so I have come to expect being treated like family. I have to say that Tracy and his employees treat me as part of the family and I know I can rest assured that when I go in with a problem they will take care of it as it was their own vehicle.I am very happy with the service I receive at his business and count myself lucky as I have found a honest and trustworthy mechanic I can count on.Services: Auto engine diagnostic
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November 2022 by Mark Smith
I have been taking vehicles to Tracy to fix for several years now. Anything from just changing brakes all the way to changing a transmission. Old cars to new, he has fixed them all for me. The latest was a 2019 Ford Escape with a CVT transmission. It went out and was of course out of warranty. Ford could not get a new transmission due to parts shortages, go figure. Tracy tracked down a low mileage transmission from a place out of town and had it installed pretty quickly. He advised me to stay away from CVT transmissions and on further research I found him to be 100% correct. I don't car shop at all now without asking Tracy which vehicles to avoid.Tracy will be my families technician from here on out.Services: Transmission repair
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September 2022 by James Cupp
The Owner talk me into trusting him to work on my car, i regret that..They offered me and my Dad a refund in exchange for a good review and then would not do that when my dad returned a day or two later, told us they was going to call around to the other garages and make up a story about us being scammers and they would come to our house if we said anything..*This is unacceptable*It might cost a bit more but it would be WELL WORTH IT to take your car to EAST TN DODGE if you care about your car like i do..My dad decided to record the whole thing with his cell phone when they started cussing and calling him vulgar names and i am glad he did.. They told me the owner was having a bad week and didnt have time to fool with $100 jobs when he needs money.. i cant help that, and he shouldnt take it out on me.I hope if you go here they treat you with respect and are kind and fix your car because of this being brought to light, after all you are the person who is paying them to work for you, not the other way around.If you dont already have a Good mechanic,Take your car to the dealer, they are trained properly and avoid being mistreated and threatened like i was unfortunately.I recommend taking someone with you if you go here.. They wasnt bad until i came back and they seen i was alone.
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February 2022 by Frank Noldy
Very knowledgeable and helpful. They actually didn't do the repairs on our vehicle but they sent me directly to where I needed to go to have the work done and I wouldn't have known that it was covered under a recall if it wasn't for these folks
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February 2022 by Katherine Campbell
Did an excellent job on my 3 1/2 inch Rough Country lift kit. Great rates and service. Will definitely use them again if I need anything else done!!
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January 2022 by Fatty Daddy
Great place to get your vehicle repaired, honest & reliable owners.
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December 2021 by Dean Brigham
Does not stand behind the work they do. Very rude when we returned to ask about the check engine light coming on.We were told that the light coming on was from the work they performed. Could have at least looked at the problem or shut the check engine light off.
