“Great experience at this location. Very quick and tentative customer service. I had an issue with the first vehicle and issue was quickly fixed. Thank you for a safe trip.”
“I am writing to commend Christina at the Enterprise car rental location in Franklin, TN, for her exceptional customer service and professionalism. I recently contacted this location following a serious car accident that resulted in the total loss of my 2023 SUV. Understandably, this has been a stressful and traumatic time for me. When I called the Franklin location yesterday, Christina answered the phone with such enthusiasm and energy that it was immediately clear she loves her role at Enterprise.
I informed Christina that I live closer to this location and provided her with a reservation number from my insurance company. Despite the unfortunate circumstances, Christina was refreshingly honest and straightforward. Within seconds, she informed me that she could not provide a car for me immediately, but if I could be flexible, she could realistically have an SUV with three rows available for me by 3:30 PM on Thursday.
I understand it must be challenging when SUVs are in such high demand, and I truly appreciate Christina's effort to accommodate my needs. Her sincerity and willingness to set realistic expectations were truly appreciated. During a time when I have been dealing with considerable trauma, Christina's kindness and empathy made a significant difference. Her honesty and genuine concern are rare qualities in today's customer service landscape.
Enterprise is indeed fortunate to have Christina as part of their team. Her dedication to her customers and her role sets a high standard for service excellence. I wanted to share my wonderful experience and highlight the positive impact Christina has had during this challenging time.”
“Enterprise was quick to find a rental car since mine had been totaled in collison. DJ amd Tori were courteous and friend guys to work with at Cool Springs location. I’ll be back!”
“Bud, Brian and Josh were amazing. They went above and beyond to make sure I had a car. They drove me home, then picked me up to take me back to rental place. Thank you”
“Had a good experience while test driving. Not much wiggle room on pricing. Also, have not had follow through on set up of promised "work owed". I have reached out twice in two weeks with no return contact. Once about an additional vehicle issue found within the first full day of driving and once regarding the work owed. Good selection and nice facility. Very pushy on additional warranty coverage, but worked with me on getting payments closer to budgeted amount during financing.”
7:30AM - 5:30PM
inside Hotel, 820 Crescent Centre Dr, Franklin“We received amazing customer service from Lee! He was personable and professional. He efficiently secured us a rental with the best rates in town. Upon arrival, he had everything ready for us. We travel a lot and rent cars all over the country and have never had such a great experience! Thanks Lee! ?”
7:30AM - 5PM
1113 Murfreesboro Rd Suite 402, Franklin“Ashley is the best. She listens to your concerns and then helps to find the best solution. A true professional. I come to this location every time because of the service and care I receive .”
7:30AM - 5:30PM
820 Crescent Centre Dr, Franklin“I just had my first experience with Budget rental car. It has exceeded my expectations. A gentlemen named T helped me exponentially. Based on his service alone I am never going to another rental company. He helped me during a stressful work trip and eased my stress instantly. If anyone needs a car in Franklin I would highly recommend T and Budget in Franklin. T if you see this, you made my day and my trip!”
“Our entire experience was easy and seamless! I rented the Lambo Urus as a Father’s Day gift for my husband and he LOVED it! We will definitely be renting from the again in the future!!”