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“I see some negative reviews here and I just don't understand... Are they real reviews? Is it someone who is mad because they were denied a loan? I have used Pinnacle Bank for several years and the service they provide is the best I've seen.”
Open 24 hours
600 South Main StSuite 232, Goodlettsville
Banks
“Some of the absolute best customer service professionals out there work at this location! This bank stayed open late because they saw me pulling into the parking lot and they didn't even know who I was! I've wired money, cashed checks, and used their atm. Truly a great group of professionals that work at this location. Thank you Goodlettsville US Bank!”
“Everyone at the Rivergate Branch is always so nice & knowledgeable. The manager & assistant manager are so great. I love Old Hickory Credit Union. I don't usually go to the other branches but I am sure that they are just as great.”
“Had a banking emergency on a Saturday and the employees went above and beyond to help me resolve the situation. I highly recommend working with banks that have a friendly and professional staff like this branch.”
“I have always had great service with this bank. Friendly tellers and office personnel. They have handled all my banking needs with ease even when ordering foreign currency. I love my bank and its staff.”
“I have had nothing but positive experiences at this branch. I am just astounded by any negative reviews! The bank itself is wonderful and I’ve never had any issues but it’s truly the people there who make you feel like family that puts the icing on the cake. Truist in Goodlettsville is the best!”
“Absolutely love this bank. Been a member for over 13 years out of Collierville, Tn. So glad they have grown & are in other areas & states. I travel & have family in Nashville, too. On my way to Nashville believe I lost my debit card. Called while driving ( hands free) & was immediately connected to a live person in the USA. Called my banker in Collierville & she canceled card & said I could go to a branch in Nashville to get a replacement quicker than waiting the 7 days. Showed up the next day in Goodletsville & the teller was so exceptionally nice( had granddaughter asleep in car). They made my card & brought it out to me you dont get that service from the "bigger banks" ever.”
“During this terrible time of social distancing, I haven’t been able to get my hot chocolate in the lobby. But today, the sent it through the drive thru drawer! Love this bank and the excellent customer service! Murfreesboro, TN”
“I've been to a few other locations and this by far is my favorite. I love the bankers here, they're so nice and professional. Never once seen any disrespect. They go out of their way to make sure you're taken care of. Thee only bank I enjoy banking with and thee only location I choose. Mandi is awesome she fixed my problem other locations refused to help me with in less than 24hrs. The negative reviews are most likely the same entitled people who do not know how to act in public bc they go above and beyond.”
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“Southeast Financial made the loan process so easy. I didn’t have the best credit and yet they treated me like a VIP when applying for a loan. They truly treat every customer equally, make you feel like family, answer questions, solve problems and truly make you feel valued no matter your credit score. They treat you like family and because of that, I will recommend them to anyone and will be a customer for a very long time.”