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October 2023 by Linda V.
This is our 3rd purchase from the Hermitage EE. A washer/dryer, a dishwasher, and now a stove and refrigerator. Deonte was our sales associate. He was very knowledgeable and easy to work with. No high pressure, just there to answer questions when we needed him. He couldn't have been any nicer. Next stop a new TV.
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October 2023 by Road buster
I bought TV last month and when I got it home, it was defective. I took it back and got another one - no problem no hassle.These guys are great and I would definitely recommend this store. I have bought a few TV's and a Refrigerator and every time, I have had a great experience with them.Thanks.?
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August 2023 by Ronnie B.
Terrible place to do business. I bought a 75" TV and needed a stand for it. The salesman recommended a "Universal" stand that supposedly fits up to an 85" TV. Short story is it didn't fit after spending an hour putting this thing together. No problem, I'll just return the $89 stand. The Manager wouldn't take it back because it is not in the box. It's put together! How would I know it didn't fit if it was not put together? He said I was trying to "screw" them. Yep, that's the word he used. I spend $1,329 in the store and he thinks I'm trying to screw him by bringing back a $89 stand that didn't fit?? What a piece of crap manager and store! I should have went to Best Buy but I thought I'd give a local business my $$. Never again. Electronics Express and the fat little Manager in Hermitage can rot in hell before I walk in one of their stores again.
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August 2023 by Damon
My drive seems not saving any games wrong format I think but I still may use it on the Xbox or ps5
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July 2023 by Greg Stasko
I'd like to give a shoutout to one of the associates at the Hermitage store. Deonte was very helpful when I was looking for a new refrigerator. His product knowledge and his familiarity with all the vendor "deals" that were going on enabled me to buy a brand-new Samsung, instead of a similar one from the local scratch-and-dent store. He was even able to include a free set of the Samsung custom refrigerator panels because of the special deal Electronic Express was running!Deonte also was great in working with me regarding my slightly convoluted delivery logistics, too. Delivery was scheduled for today, and the crew was in and out in barely an hour! Like clockwork, absolutely no issues.Now, I gotta start locking for a new washer and dryer... “Hey, Deonte!”
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July 2023 by Cassandra Sotos
We just got one of the newest Samsung bespoke refrigerators during a 4th of July sale and it was a great experience! William helped us and spent plenty of time with us (I took a long time because I had to look at everything and ask 100 questions). We have looked at several stores and I believe we got the best deal and he was more knowledgeable than the staff at other stores. Glad we went with this place.
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June 2023 by Cindy M.
My husband and I went into the Old Hickory location, and was greeted by friendly staff. We were helped by John. He was very knowledgeable about outdoor speakers. I was looking for something that I could use outside for music and also use for a PA system when we have family reunions and other social functions at our farm house.John found me the perfect thing to use.
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June 2023 by Lawrence M Sr.
Hey I want to shout out John and Chris at Electronic Express on Old Hickory in Nashville. John was a consummate professional. His customer service was superior. He found the laptop charger that I needed for my laptop which I couldn't locate at any other store and I was blown away by the entire experience. Thanks guys.
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May 2023 by Angely Martinez
Deonte was our salesperson and was great! The delivery was not the greatest and we ended up installing everything ourselves. We called Deonte back and he took care of us!
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April 2023 by Natasha Hooks
I was excited to get a washer and dryer from EE. I paid $130 for delivery and installation *including parts*The washer was brought out and it was plugged in, it's still on the legs, which I have been told should not have happened, since the washer needs to be lowered to the floor. Then the dryer never set up. I was told to call an electrician because I have a normal 3 prong plug outlet and the dryer plug was a L shaped slated plug... I then am told to call an electrician, I ask why not bring an attachment, I am told that they cannot plug certain plugs in...? What? I am sorry, that confuses me. You can't attach an attachment to the plug? How is it a place so small as Bestway can bring attachments but not a company as large as EE?!I would give it zero stars if possible because I already had my other washer and dryer taken away prior to the delivery.
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April 2023 by L Natke
William was professional, personable and knowledgeable. Large selection of appliances for one of their smaller stores. Will purchase from him in the future.
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March 2023 by B Davis
I have made several purchases over the years at this location and I can say they have always been fair and polite and helped me to load large appliances up. I will definitely go back in the future.
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March 2023 by Greg Appleton
Horrible experience. Our salesperson was phenomenal and knowledgeable. That’s where the good experience ends. We ordered a thermador dishwasher while in the store showed 1 in stock set to be delivered in 3 days (Monday). Never got a call. Store said to wait until Monday and find out a specific time. Turns out store made an error with paperwork and the delivery was cancelled. 1 day of work taken off and wasted. New delivery date set for 2 days later (Wednesday). That morning we get a call that’s the dishwasher is damaged and they don’t have any replacement, so we would have to go up to the store and talk to the manager. 2nd day of work wasted. Sales manager knew little to nothing about dishwashers and was no help. With frustration building and lost money from days of work. We suggested an upgraded unit for the same price (we were spending $2,200 for this one). Sales manager called store manager who said no. So the sales manager refunded our money and took it to Home Depot and got exactly what we wanted. The store made no attempt to right their wrong. Just a waste of time.
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March 2023 by K C
Everyone was friendly and helpful, but Deonte was awesome! He went over all of our options, and helped us find something within our price range, went over warranty options for us and was honestly just such a pleasure to work with! I will be back for sure!
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March 2023 by Sabre Rogers
I actually had a fun time getting headphones!!! I was afraid they may not have the kind I needed...but to my surprise...n a few times of attempting to find them n didn't...the very nice salesman got me fixed up! They worked perfect for what was required. ..he was patient n very kind. Thank you Joe!!! Now I can sleep thru the nite! ?