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November 2023 by Joeby hice
Phoenix went above and beyond to get me my truck back as quickly as possible with more than fair price as well. The manager even stayed late so i could come get my truck because i needed it the next day. This is without a doubt the best experience ive had with a mechanic shop. They also showed constant professionalism the entire time which i particularly noticed and apperciatedServices: General repairs & maintenance
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November 2023 by Joeby h.
This was the best experience ive had with any mechanic in nashville. The price was more than fair and the particular job was so difficult i had other mechanics refuse to work on it. Not only did they get the job done they did ut with care and professionalism rarely seen nowadays. The manager even stayed late so i could come get my truck because i needed it the next morning. I assure you that you will be happy if you go to Phoenix auto cant thank them enough
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November 2023 by Jordan Delk
I highly recommend Phoenix Auto Repair for their integrity and customer service. They were very efficient in diagnosing my car when the check engine light came on. Their team members gave a thorough explanation and my car was serviced quickly. I appreciated their warmth and professionalism. I will definitely be back!
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October 2023 by Angel
These guys are great. Very friendly and helped me out a lot when my tire blew out. They went out of their way to get my new tires even when they didn’t have them in stock, they went and picked them up from somewhere that did have them and did their best to make it as quick and painless as possible. Highly recommend will be coming back for any other maintenance I need.
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October 2023 by Noah Gardner
If I could give 6 stars, I would. The reasons why are because of the speed of service and the way they treat you.My car was vandalized to the tune of about $9000 in damage. I was incredibly worried and was new to the whole insurance process (which, if you have not been through it before, is an incredibly stressful process). Let me tell you - these people are the ones you should go to when you need someone you can count on who is dependable and honest.I selected Phoenix Auto due to its positive reviews about customer service, and they were all 100% accurate. Insurance was going to make me pay about $500 of the cost, and Johnny and the team at Phoenix Auto worked hard to find ways to save money so that I would hopefully have to pay nothing to fix the damage someone else did to my car. Instead of pocketing the savings, they passed the saving along to me, which they were not obligated to do. Johnny saved me $440, and I only ended up paying about $60 out of pocket, despite my deductible and the extensive damage done to my car.On top of that, their customer service was spectacular. Insurance was a nightmare to deal with, and Johnny and the team worked every day with me helping to guide me through the process. They even found additional damage that was missed in a previous inspection I had done on my car due to a prior accident and made me aware of potential things I would need to fix in the future, which I should have already found out about.They turned what was an awful experience into something positive for me, because now I have a trustworthy mechanic. 6 stars!!!!! Thanks again!Services: Auto engine diagnostic
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October 2023 by Ben Houser
Phoenix auto is amazing! Their speed to get me my car back was SO appreciated. I had called around to other car shops to see what their ETA would be to get my car fixed and most of them were around 2 weeks! When I called Phoenix Auto, Cal picked up and told me they would have me my car back in a day. So fast! Also the customer service and experience was over the top for a car repair shop. They were super clear about when they were going to charge me and about what my car needed to be able to run. They didn’t charge me for anything unnecessary, which in my experience is rare. If you need a good car shop, this is definitely the one.Service: General repairs & maintenance
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October 2023 by Taylor Cooney
What a great experience! I have never had this much transparency and kindness at any automotive shop anywhere. Everyone we interacted with was honest and had so much integrity. They have such a nice waiting room with coffee and creamer. I am pretty skeptical of Auto Repair shops because of how often other mechanics have tried to upsell me on services and be condescending when explaining things but you will NOT experience any of that here. They are honest and patient when explaining what needs to be done on your car. They even provided us with updates throughout the process. They fixed my car an hour earlier than was estimated too!I was able to completely relax knowing that we wouldn’t be taken advantage of and that they act with such integrity. It is so valuable to me to know that I have an excellent place that I can trust with any of my automotive needs. If you're looking for an auto shop that you can trust, go to Phoenix Auto! Thank you so much Phoenix Auto, we appreciate all that you do!
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October 2023 by Kelli Roelke
My check engine light was on, so the team let me drop my car off over night, they fixed it that next day and left it for me to pick it back up over night! Joe and Johnny were so communicative and understanding over the phone and extremely flexible with my availability. Will be returning here anytime I have car issues, if you’re looking for a trust worthy mechanic these are the people!
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October 2023 by Tyler B.
Staff are super friendly and make the process comfortable. I had an assessment done on my 10 year old car to start some gradual tuning up. They were able to provide pictures of all the items recommended for service and helped me decide on priority of work to be done. They didn't pressure me for anything. I've been back three times, great experience every time.
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September 2023 by Evan Walker
Good, honest, people with great communication and great work. I have lived in Nashville over 7 years and have been searching for a good and honest mechanic since arrival. These guys/gals have gained a loyal customer in myself. Highly recommend anyone in the city to go to these folks with any car/truck problems.Services: Brakes
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September 2023 by Leah Knudsen
I am so grateful for this shop! From the first phone call to pick up, their customer service was top notch. We were in Nashville for the weekend when my SUV started leaking coolant and overheating. They were able to diagnose the issue same day but, at first, wasn't sure if they'd be able to fix it before they closed. Well, John L and Johnny W stayed late on a Friday to make sure we would be able to drive back home on schedule. They were honest, thorough, and went above and beyond to help us. I highly recommend them.
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August 2023 by Missy
I called and got same day service after my ac went out. They did the repair in under 3 hours. The shop is really clean and had a nice waiting area. Everyone was polite and kept me informed of everything they were doing. I definitely recommend them.
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August 2023 by Ahmed Elrayah
Had my 2012 f-150 towed her for a diagnostic after not starting. They were able to diagnose it and I decided to not go through with the repair. When they returned the truck back to me there were some issues but the manager and owner quickly reached out to me and made sure to resolve the issue beyond anything I was expecting. They did everything in their power to make sure I was satisfied after leaving their store. I greatly appreciate the effort they made to keep me happy and I will definitely be back here.
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August 2023 by Jamie Jackson
We were in town for a concert, and our alternator went out on a Sunday evening. We spoke with Gage first thing Monday morning, and he was able to get us towed in and back on the road before end of the day and we were able to make it back home on time. Excellent customer service, and the communication was top notch! Car seems to be running better than before!
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August 2023 by Matthew Mcmichael
Best repair shop in the area. These guys are great and take very good care of your vehicle. They go above and beyond to make sure your vehicle is done right and check the entire vehicle for future potential repairs. I will use them again if needed. I highly recommend them!!!
