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January 2024 by Idek (Mcdali007)
Preston Opperman was a fantastic salesperson. Prestons product knowledge and verizon software knowledge is outstanding. Preston was able to save me money monthly and get all new devices. I was ready to transfer to tmobile and i am happy to stay with verizon. Excellent customer service!
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January 2024 by Jade T.
Ok the most cut throat environment at this store! I honestly think at least one woman or compassionate father someone with that can at least act nice or concerned. Its an awful look for a store in one of Nashville's most popular and historical attractions Opry mills mall ! All that judging ppl before you serve them stuff is old school. This is 2024, no way i should be scared to walk in a place of business and be worried about not being served equally based on my appearance, BOGUS! Ordered phones online supposed to pick up my twins sons iphones for their 16th birthday. After reading emails about my order i still called the store to make sure it was ready. The man said he couldnt find the order or any deliveries, told him i had emails. he said come in we'll help. when i got there I had a state sealed temp id ..said he couldnt take it go add a authorized user with an id . Got home customer explains even though they have billed me for the phones i dont have ..i couldnt add an authorized user without account activation?? she tells me to take my birth cert with the id and for sure i could get the phones, she said she would make a note and cellular sales was notified before hanging up i asked several times so when i take this to these men i can get my phones. She says yes and i go back to cellular sales. 30 mins before close i come in they ask for id i tell them what the customer service said ...they wouldnt even look touch the computer even try to see what was going on in my account. instead he calls his boss who says they have to follow proceedure and they are not associated with verizons customer service??? at that point in tears i asked them to at least look at the account ... The man said he was sorry there was nothing he can do as he locked the door behind me ... i was embarrassed and broken .. i was in dirty work clothes single black mother tryna make my twins bday wish.. there was nothing i could say to make these well dressed white men understand .. i know its not a race thing its a money thing ..guess i looked more like a criminal than a providing mom smh ..next time ill wear my sundays best ! no eye contact no compassion no conversation for ppl who dont look like them.
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December 2023 by Brittney
Mitch was fantastic! Not only was he quick he went above & beyond applying my screen protector!
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September 2023 by Christopher Hall
Catherine was the best…. Friendly and extremely helpful. I just happen to be in Opry mills mall, they were not busy, so I stepped in to ask a question. Before I left, Catherine had helped me upgrade my phone and combine multiple phones into a family plan. 5 Stars!
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July 2023 by J C
Kevin Tetrick helped me out today with some issues I was having and he solved my problems fast and efficiently. He did not rush me but took his time and answered my questions. Customer service and kindness was top tier. If you have issues come see Kevin T. He will get you fixed up and fast.
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July 2023 by Yudieth Rios
Mu’min Abdullah gave us the best customer service ever! I would highly recommend you guys taking the time to come and be hosted by him. He made everything easy and very clear, precise. Really satisfied with his service at Verizon.
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May 2023 by Bryan Schroeder
Jacob Pearlman was very personable and helpful. He didn't make me feel intimidated by using too much jargon when explaining and reviewing my options. Jacob was beyond professional by not attempting to oversell me a more expensive phone than I needed. Thank you Jacob!!!
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April 2023 by Lyndsey McClelland
Haresh Abdullah was a huge help! We came in for a new phone for my mother, and he did a great job helping us find the right phone for her. He also gave us some great deals on a new tablet and smart watch and helped us find the best options. Couldn't be happier with everything we got and the great price. Haresh also had the best personality.
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April 2023 by Lacey Morris
Jacob P at this store was super helpful to us. He was patient, answered all of pur questions (we had a ton) and he did everything he could to save us some money on our bill! Highly recommend working with him. Definitely plan on doing business with him in the future!
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March 2023 by عبد الرحمن العجيمي
Andy Martin was great when I came into the store today to do my trade ins. He was fast, professional, and new the peomis I needed to get!!! Thank you Andy so so much!!!
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March 2023 by Amanda Green
Andy Martin was absolutely amazing from the moment we walked in the door! He was absolutely amazing at explaining everything to us with the best explanation! He totally went above and beyond to get us exactly what we wanted and needed at the absolute best price! And he was amazing at teaching us the new technology of our new devices! I will absolutely tell all of my Murfreesboro friends to go see him!
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March 2023 by Eric Pritchard
Andy Martin, professional, well dressed, and very friendly. Andy took care of us in a switch from AT&T and made the process extremely easy. Andy hooked us up with a matter of an hour and spent extra time with us making sure my technically challenged parents could operate their devices. He’s a great guy with a good heart. He deserves a raise.
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March 2023 by Kathy Ranalli
Preston was great! Make a trip here while shopping at Oprymills. You will find this location goes above and beyond with customer service. Plus, received a better deal on my old trade in phones. Thanks ?
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March 2023 by Melinda Hallam
Came in to the location to upgrade my phone. I had the pleasure of working with Brody. He got everything over to my new iPhone 14 pro and even offered $800 for my old phone. Wow! Thanks again Brody!
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February 2023 by Kapris Young
The very store nice and everyone was very welcoming. Preston (the guy who helped me) was very kind, funny, and very helpful, especially, since I don’t know what I was doing. He could probably sell me anything and I’d buy it. I had great experience here and very great thanks to Preston!
