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October 2023 by Tea Street
Always great service. They are speedy with service and always call when finished. Clean waiting area with snack vending. So much better than driving in to Beaumont. Small town business that cares about its customers. Skip the big city, even if it's a longer drive...its well worth it.
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July 2023 by David Miguez
I wanted to buy a new Maverick. They had one in transit. I talked to the sales manager and told him I wanted to buy it as soon as it came in. He promised me he'd call. He didn't they sold to someone else. I was going to finance with them. I was going to put 15k down and with an 815 credit score I feel it would have been a easy sale. So if Doug the sales manager tells you he will call don't believe him. For years Sour Lake Ford and Sour Lake Motors were probably the best dealership in the area to buy from. I don't know what happened to them.
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October 2022 by Angela Horn
Sour Lake Ford is the worst dealership I have ever done business with. Leeland with Mr Transmission(who is amazing and i would recommend everyone go to him)originally looked at my car and it showed the tcm module needed to be replaced. It was throwing codes U0100 and U0101.He did some research and found that specific item is covered under the Customer Satisfaction Program 14M02. He called sour lake ford to confirm this and told me to take it to them. I took the paperwork with me stating that information. The tech that worked on my car did not replace the tcm module. The code he received was P0902 which still means the TCM should be replaced. He did replace a clutch actuator that was bad but i was charged over 500 dollars.When i got into the car, it was clear the guy that worked on my car did not even bother to put a piece of paper down so my floorboard was a mess. It has only been a month since I got my car back from them and it is not starting. It is reading codes U0I00 and U0101 at Mr Transmission. I kept leaving messages with Sour Lake to try and get some answers. My messages were ignored.i called back again and got through to James. He was very kind. That being said, I still do not have the answers I was looking for. Even though the clutch actuator was bad, I'm curious if It was really necessary to replace when the tcm module is the main problem. If the tech would have just replaced the tcm module instead, my car might be working right now and I would not have had to fork out over 500.00
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June 2022 by John Thomas
Great experience @ Sour Lake Ford w/my salesman Doug Vaneck. Straight shooting folks! No ADM on my ordered Maverick!
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April 2022 by Cody Harris
In the process of filing our vehicle loan out, the vehicle we were going to pick up and had paperwork for, the vehicle was sold to someone else the night before. These people do not care.
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February 2022 by Jamie Caviano
We just stopped by to look and left with exactly what we were looking for. John Ross was very helpful and friendly. He got us the deal we wanted and when we went back the next morning to drop off extra keys and title he had coffee and donuts for us. I recommend him and this dealership to anyone looking for a new or used vehicle.
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October 2021 by Shilo Platts
EDIT:I decided to give these guys another shot because they’ve traditionally been great. Without even asking for it, they gave me a free oil change and tire rotation. If a business makes an honest effort to right a wrong, they’ll always have my support.Next time ya’ll turn someone’s headlights from automatic (where they are kept) to ON during the middle of the day, you may want to actually INFORM the customer you’ve done so. Now I’m stuck in a parking lot looking for a jump because my battery is dead after bringing it in there today.
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September 2021 by Adrienne Webb
I never leave reviews but THIS Ford service department deserves it. I have now used them a couple times for service and for repair so this isn't based on a one time experience. They give FRIENDLY service with EXCELLENT communication. They even went above and beyond in one situation to help me after another dealer put me back on the road to break down. I'm so glad I was told to try them after a friend also had great service. I will drive out of my way for the service we receive. 15 yrs driving Ford and a couple of them sitting in our driveway... They have all our business from here on out.
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July 2021 by Kathy Barry
Great service here and I’ve been twice in a month and it was quick and painless. Thank you James in service for taking care of this traveling Nomad ?
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July 2021 by hellbelle777ify
Did honest and upfront work! They have won our business.
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July 2021 by Elizabeth Miller
Great selection, great service!! Got my Ford Edge today!! So happy!!
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June 2021 by Bill Blanshan
Bate and switch dealer, beware before you drive a long distance
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March 2021 by Dwight Clark
I had an agreed upon deal arranged via email with Nicole. I drove over an hour to the dealer only to find them with a significantly higher price on the purchase order. They refused to honor the emailed agreement, saying that the sales rep never got that price validated with management.Either very shady operation or incompetent personnel. Buyer beware.
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March 2021 by April Loftin
Absolute best dealership we've ever purchased from. They made our car buying experience a breeze. Zero pressure, even had a rebate plus a first responder discount for us. They're extremely friendly, helpful & their service dept is excellent!
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November 2020 by phil smith
Loved it!! Great sales staff.
