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November 2023 by Kelcie Northcutt
If I could give this place negative or no stars I would.. their customer service absolutely sucks, the people I have encountered there were beyond rude and one even being discriminatory toward someone asking if they were a citizen of the US and that they have to “ask everyone that” but never even attempted to ask me that. Absolutely disgusting . I had to cancel my order and got my refund initially then they RECHARGED my card AGAIN… over $600 back out of my account due to their negligence. I will never be shopping at an Academy again. Please do better
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November 2023 by Most_hated_ 510
Went in to get some ammo for my shotgun which I am new to owning. I didn’t know what type of the ammo I needed to go to the gun range so I asked the gun counter and they completely led me to the wrong ammo and I has grabbed multiple boxes. Now that I tried to see if I could exchange it for the ammo that I needed they just kept telling no, even talking to the manager and explaining that I was not being lead to the proper ammo.
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November 2023 by Nidia Mayoral
This is a management issue not an employee issue or service. Texas Rangers win World Series. They are selling World Series merchandise and they only have 2 cashiers. Line is to the back of the store. Very Disappointing they would not manage and coordinate accordingly!!!!
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September 2023 by Cody Edenfield
Not very much to chose from at this location. We had a softball tournament very close to here and they did not offer a lot of stuff that our local academy does. I realize every store may be different but if you go to a academy you would expect them to be ruffly the same.
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September 2023 by Jared Bryson
I had to leave due to the complacent behaviors! The firearms employees are useless! Weapon safety rules aren't enforced AT ALL! Employees were grabbing firearms by the muzzle and allowed firearms to be pointed into their direction by customers....A customer was at the counter trying to buy a 9mm pistol and employees allowed this same customer to have ammunition at the same time. This behavior could end up in disaster if these idiots continue to allow this type of behavior.
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August 2023 by A C
If you do curbside pick up make sure you check your stuff before you leave. They didn’t take the sensor off my shoes and were 2 different size shoe. I did curbside because it’s fast and easy but I had to get out and had to exchange for another shoe. Then they want to have bad attitude like I’m the one who messed up.
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August 2023 by Spencer Firestone
Wonderful pet friendly store! Great place for buying guns, tackle, bait, and other fishing goods.
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August 2023 by Electric Eye
Not a helpful place to go if you need help with what you’re looking for in the firearms department. I’ll gladly take my money to the competition and spend it.
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July 2023 by Sharon Everett
They had an excellent selection of clothes and the right sizes!!
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July 2023 by Jeff Mcleod
Evelyn was so happy and helpful when checking me out that I had to tell you what a great job she did. I was also impressed by the efficiency and friendliness of the lady who greeted me as I came in and the manager. I’m happy to shop at this store because it’s the people that make the difference between a good or bad experience and they are certainly making it good.
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July 2023 by Pamela Cumming
Oh, my goodness! We had the best experience today (July 11, 2023)! I took my eight year old granddaughter shopping for shoes. She loved some animal print Adidas, but they didn't have her size on display. An employee went out of his way to go in the back and check for her size. He came back with a grin, carrying her new shoes!! Yay! Then, at the checkout, we had the sweetest young woman who talked to my granddaughter about her birthday and made her feel very special. I wish I had learned her name this afternoon. She was at register #7. Employees like these make me want to come back to your store even though I live two hours away!
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July 2023 by Aaron Blanton
When my buddy and I make the gun shows around Dallas and Fort Worth, we stop here and check out the ammo. This store is in a good location. Academy always has something of interest
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May 2023 by Andrea Cates
I had the best young man in the shoe department today. Thank you Kayman for helping me find the right walking shoe. You were so kind and helpful and I appreciate your patience, knowledge, and insight. Thank you again!
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April 2023 by JoAnna D
The staff here are very helpful, especially Rossie, who checked out my purchases. She's a real asset to your store!
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April 2023 by Greg T
The smoker selection is great. I love my new Old Country cooks awesome