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November 2023 by Dee Ann M.
Modern and clean design! Great for families with kids as there is an outdoor pool, a pool table, large connect four game, and board games (ask the front attendant for options on the games). There are a lot of fun and unique seating options to chat with friends or enjoy breakfast. There are also tons of charging ports all over if you need to get some work done and don't want to be stuck in your room. Location is great. It's located off I20 and is walking distance to Buc-ee's. There are many other options around for food, coffee, treats, shopping, etc. Some examples are Starbucks, Dutch Bros, Chick-fil-A, Taco Cabana, Raising Cane's, Olive Garden, Chili's, Mod Pizza, Texas Roadhouse, Tanger Outlet, Marshall's, Beall's, & lots more. There is a movie theater across the way also but I doubt you'll need it. Tru offers free Showtime & allows for you to log into your Netflix to watch on their big screen with great sound tv. The way the room is set up, I almost thought we had surround sound. I love the big clear windows to look out and watch the sunset or sunrise. The rooms are great. Pillows range from smooshy to firm for your liking. The bed was comfortable. I really enjoyed all the cute sayings along with the shampoo, conditioner, body wash, lotion, and hand soap. Just give them a little squeeze to get what you need. I love the walk-in shower. However be sure to face the shower head away from you when starting the water up so you don't get a wet wake up call before you are ready. There's a bar yo hold onto but also a little raised lip to put your foot on to help with shaving your legs or washing your legs and feet. Very nice. Love the extra thoughtfulness. I myself am never big on hotel breakfast. For a simple, quick bite before heading out you can't go wrong. Kids will love the mini pancakes and they have lots of fun topping options. Same for the oatmeal-lots of fun toppings. Boiled eggs, yogurt, bagels, muffins, scrambled eggs (they were out at 8:45 and never refilled them -breakfast on weekends goes until 9:30), chicken apple sausage, oranges, bananas, etc. The juice options were fun! See my pictures for the flavors. There is coffee 24/7 or so they boast. I only had it in the morning so I can't attest to the truth of that. The most impressive thing to me was the gym. I was only there an evening and traveled light so no workout for me but I want to come back just for their gym. Wow! It looks tiny and with just a few machines. Once you walk in and turn the corner you have a TRX like gym mounts, bars for balance (think ballet bar), bosu ball, large workout balls, rollers, weights, peloton bike, treadmills, elliptical, etc. I say WOW again! The coolest thing was the little touch tv screen in there. You could start a workout video and it will walk you through a workout! How neat and what a brilliant idea! Overall we thought this hotel was great & maybe we will return someday just for the hotel....& Buckee's. Lol.
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October 2023 by Mona S.
Overpriced for what you get. Website and in person information doesn't match . Breakfast options pretty limited which is fine but not how described.
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August 2023 by Kathleen P.
I will never stay here again they allow minors to drink by the pool with no supervision by the schools who brought them
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August 2023 by Bree J.
Thanks, Paris! The front desk staff is Absolutely Charming. The TRU HOTEL is very clean and refreshing with a feeling of home. After being greeted with a warm welcome the charm continued with Ms. Jill the Manager that cares. Quality Management shows inside as well as outside of the super nice establishment. I booked space for a Group Meeting... After visiting the surrounding hotels I landed in the right place at the right time. Thanks, again. TRU HOTEL is a 5-Star Gem!
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July 2023 by Gena P.
I stayed here in connecting rooms with my large family. The hotel was very modern and exceptionally clean. I felt very safe and was impressed with the employees that I encountered. Very comfortable beds and pillows, very clean bathrooms, and good channel choices on tv. And the complimentary breakfast was the best! Do yourself a favor and book this hotel!
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July 2023 by Steve D.
Excellent customer service in centrally located front desk in the massive, modern lobby. We stayed two nights and had the opportunity to witness staff / managers interacting with each other -- was inspiring watching the welcoming demeanor and genuine family-like relationships exhibited. The rooms were clean and also modern -- designed with a nod to IKEA. Good value on price that includes a very robust breakfast assortment of self-serve hot/cold offerings including fruit and juices. The vast lobby area is divided into colorful sections with comfortable seating & gatherings spaces including an adult play area with pool table. An outdoor pool is in a secure area. The hotel is built among a group of other brand hotels near a massive regional lifestyle center with shops and restaurants and multi-theater complex. I would definitely stay here again!
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June 2023 by Judith D.
I worked here for about 3 weeks & it was really nice working here Until I started getting mistreated by The manager there named Ashley she was very nice the first week by the second week she had started to talking to me disrespectfully Infront of customers, I respectfully would respond back even after she would make me redo a whole reservation Infront of a customer & She would talk to me very rude Infront of customers , When I had already learned most of the system & I was told I was going to be tested to see if I was able to keep the job . By the third week I was told I was fired with out no explanation , They didn't even mind In testing me . I did not get a two week notice that I was going to get fired & I had texted the main Manager Ms.Jill begging for the job & I did not get no respond back & it upset me because I not once disrespectful to my ex managers not once & for them to treat me less then . Later on after I was told I was fired I got a "No Caller ID " call & for me just to find out it was Ms. Ashely calling to argue with me after she had already told me " I honestly could care less " on what I had to say to her after she was speaking bad about the main manager "Ms.Jill" She continued to call after I told her I wasn't going to take her disrespectful attitude towards me . I do not recommend this place to apply to , They will not even mind to testing you on the system . Every 2/3 weeks they have new employees because they expect you to know everything on the system by the second week of training & it is not fair for people who are in need of a job .
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March 2023 by Liz M.
I did not enjoy the Tru hotel by Hilton. We were two women, rooming/staying while attending a 3 day course. This hotel did not have a closet or drawers. No place to store our clothes, etc. the hanging rack was in the way of the shelf on top of the refrigerator. This style of room might be ok for some, but not for us. Trying to get clothes out of our suitcases for four days (and the suitcases had to be on the floor) was miserable. Not having a coffee pot in the room was nuts. Probably never staying in this type of hotel ever again. The clerk working in the morning was almost non-there. Toaster not working - oh well.... No plastic knives for jelly/cream cheese, sorry. It was really miserable.The hotel was clean though and the night clerk, I think Stephanie, was really nice. The price was ok. Other than these last items, this hotel was not worth it!
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August 2022 by Carolyn P.
Loved this, so I signed up for Hilton Honors.We stopped to spend the night next to a Buc-ee's and found this next Door. Younger style for sure. Pool table in lobby! Room was nice , great shower.Very clean with nice service.One thing to remember , the soap dispenser takes only a very Small squeeze......lolWe had never heard of this before but will be sure to remember on our next trip.
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April 2022 by Denise D.
Loved this place! I went to the First Monday Market & Trade days in Canton, TX, and the room rates were so overpriced, that I looked out a little further. I found this great place in TERRELL, about 30 miles away. Clean, comfy and a free breakfast to boot! Customer service was great too! Very friendly & responsive staff. Hilton is cool because you can check in and out on your phone & also use your phone for the room key. I love bypassing the check in lines!
