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“Today Erica was my sales representative. And myself and my kids were so grateful for her. She went above and beyond to get our phones connected. Through multiple sim cards not scanning, slow tablet and every hiccup that was offered today. She is was extremely patient and all around amazing. Happy customers”
“Very friendly staff. They did everything they could to get me the best offer. I was waited on by Ashley and her shift was about to end and she stayed late just to get us set up and make sure we were happy.”
“This is by far the best phone company and store in the Roanoke Valley. Devin, the store manager, if not he should be was very helpful. He had gone above and beyond to take care of all my T Mobile concerns. If you are looking to change services, I highly suggest T Mobile, and going to this location to feel right at home. Switched from US Cellular, and wondering why I didn't 10 years ago. Thanks again Devin.”
“Amy was extra helpful setting up and explaining my new phone and the billing for it. I went back for a 2nd phone and got a great deal on both. She set up the Bluetooth in my car for my old and new phone.”
“These folks were very helpful in getting my account reset to the way I wanted. Don't waste time with the phone based customer service. Walk in to this building and get what you need. Great job.”
“I have always had very good service from the Verizon wireless store on Orange Avenue. The Verizon owned store at Valley View is a nightmare - over an hour wait, in the midst of the pandemic unvaccinated staff not wearing masks, mistakes in programming my phone (I had to come back) & upsetting all the time. The Orange avenue store listens to my needs including what I want to spend & even took care of ordering a new cell Helmut for me. The staff is friendly, helpful & I will continue to give them my business.”
10AM - 7PM
511 Hardy Rd, Vinton
Mobile Phones
“I have been with Boost mobile for about 4 years now. I like the place and the service. I have really no issues with Boost. They let me each year to get a new phone and make payments. This time I just bought my Samsung galaxy A13 5G. I told her I would get my there if they could beet the price I found online. I new what phone I wanted. They had it in stocks. I told what she had to beet and she did by $50.00. I liked that. I also got some free accessories . I had a pleasant experience with the associate she was able to help me with no problems about anything to activate my phone. I get the low data on my phone. So I can have a cheap bill. The service is hassle free. No issues with drop calls no problem with using the phone and internet. Smooth sailing. So that is why I would recommend the Boost store in Vinton VA.”
“I came there with my kiddo and immediately when we walked in the two men working were extremely helpful. I can’t remember their name but younger boys. Was patient, kind, super helpful and on top of things. They made jokes and conversation with my daughter and had an overall great experience.”
“First of all, they were open on Sunday! So that was a huge help because that’s when my issue began. They fixed my phone in five minutes and it was reasonably priced. You can’t beat that! And they were honest.”
“My son broke my phone and I thought it was done for, it had no power. Mr. Musa fixed it right up and saved the day. Pricing beats other shops by a long shot. Thank you Mr. Musa!”
“We've been verizon customers for over 10 years, and I absolutely HATE having to upgrade my phone. I compare it to buying a car...yes, THAT much. But Alex Chin has absolutely changed that. He was honest and helpful, earned my trust quickly, and was efficient. He truly worked to answer all of our questions, made sure everything was just as we wanted, he was polite and hard working (he served multiple customers with excellent customer service to each at one time). He really is one of those people that you would return to THAT store or follow him to another one. He also treats his colleagues with respect, which says a lot. I hope the company treats him as well as he has us. He deserves that! We will definitely come back. This was much easier than we've EVER experienced, and the phones are great! Thanks, Alex, for all you did for us!”
“Harry was extremely patient and knowledgeable. Will definitely come back and work with him again! The store is clean and well organized. We were greeted and put on a list so we knew when our turn was. The store is run well, and I’m sure all the staff are great, but we thought Harry went above and beyond to take care of us.”
10AM - 7PM
915 Hardy Rd Ste 977, Vinton
Mobile Phones
“Lauren Asberry is an excellent professional. She is very knowledgeable in all areas of phone service. She is always smiling and very positive in her manner. I will recommend the Vinton store to all my friends because of her and her alone!”
“Very clean and well stocked I like Sam's for the meats they sell and holiday items. The bathrooms could use some attention but a very pleasant shopping experience”
“I have been a loyal customer for boost since 2021. For the most part they have helped me enough to give them five stars. However the boost mobile right across from the Ice Cream shop, the manager there, Junior has one of the biggest hearts I have ever met, thank you Junior for your amazing customer service, and the big heart you have. I will be continue coming to this boost as long as I can.”
“They are always there with answers and helping hand. Always polite and friendly. It reminds me of the way a business used to be run with respect and knowledge. She is an awesome human being. Many people could go far in the business world if they followed her example. God bless you and keep it up”
“This store saved me from having to move my service to another company. After visiting another location I am surprised that one hasn't run off many customers. They were too busy on the phone, and never even brought up my account on the computer. Kept talking on her ear buds on the phone and told me I only had 1 option for my upgrade. She Did not want to help at all. Total disrespect. The 9th Street store..this store was a total opposite. Very nice, helpful, and did more than the bare minimum. Went out of his way for me. The first thing he did was pull up my account btw. Showed me many options as well and was very honest. If you are wanting to go to Metro PCS ( I can't get a better plan for 2 of us) do not go anywhere but this location on 9th Street SE.”
“Shuqeria helped my disabled mother get a new phone. She really took her her time with her to make sure she knew how everything worked & told us to be sure to come back anytime if we had any questions or problems. Thank you Shuqeria for being so kind & patient with my mother and me! You're awesome!”
“I've been a Metro customer for years, and I can say that sometime it can be annoying dealing with issues. But today I dealt with a very nice gentleman, Cody. He was extremely informative with helping me with changing my device and making sure everything was moved over from my old phone. Because I was really scared that it wouldn't come over. But he did an amazing job. I'll be back again to get that new razr soon!”
“Woke up to a dead phone this morning as it was plugged in all night. We first tried a different US Cellular store near us but the customer service was not good. We then went to our old reliable store on Valley View Dr. Fantastic customer service by Angel and James. Angel went above and beyond to help us out. Thanks so much !!”
“Ok…let me just say if you need to find a cell phone service to switch to where you will def get your moneys worth along with excellent service face to face if you visit the store this is THE place to go! Last night we visited the store just to really ask a question about an apple watch and possibly buy a cover/band for it. We were greeted by Julianna and Jordan and were there til closing and actually a little after closing time as well. Mostly because we had so many questions and just had great conversation with them both. This duo not only answered each and every question we had, but they truly went ABOVE and BEYOND!! I will go out of my way to leave a good review. They were truly THE BEST and I wanted to make sure to actually leave this review to let others know as well. We are LONG TIME Verizon customers who just switched and came to T-Mobile almost a year ago and could not be happier with everything! We were paying nearly the same exact price but didn't get near the stuff we get here. We truly do feel valued as customers! In 11 months we have never had one issue to have to call to speak with customer service but we did need to call once just for rebate purposes just for info and were met with the same professional and courteous service we have gotten with each interaction! I know this review is too long but if you are debating switching companies and are unsure PLEASE just make the drive and go speak with this store! You will not find anywhere else that will educate, and take the time to actually honestly answer your questions. I really hope management reviews these reviews and can monetarily compensate these two for a job very well done! Excellent job again Julianna and Jordan! You made our whole day yesterday! TYSM!!”
“Boost has the best prices on replacement phones in the area. I've been with a ton of other providers, but I go through 3+ phones a year (I work a physical labor job). I suppose I could always go the "phone insurance" route, but even then they only replace your phone so much. I would much rather buy a cheap 40.00 replacement smart phone that'll last me until I crack the screen or drown it with water then have to fork out 180.00 for the cheapest new phone if I was with another group (cough cough TMobile)”
“Great customer service! We have been coming to this store for over 3 years and Christina has always took good care of us. She is well knowledgeable about the phones and the company. I like that she listens to her customers needs and wants.”
“I had a terrific experience purchasing at this specific store because the employee was really helpful, I received fantastic promos, and I spent less money and left with a nice phone.”
“I recently needed to buy a laptop for school and wasn't sure exactly which one would do the job. The salesman was knowledgeable and patient and went the extra mile to help. Overall it was a total team effort on their part all the way up to one of the managers on duty that was assisting my mother with filling out the order on the app..A great experience ?”
“Kevin helped me upgrade my mother's very old phone today. He was so helpful and went out of his way to set up her new home screen to make it as similar as possible to her old phone after going out of his way to transfer her photos and contacts. He even thought to increase the font size to match her old phone. Thanks, Kevin!!”
“It was easy to work with them. Not the easiest location to get out luckily there is a road with a light next to it. Update: brought my friend there because of the two free phones, then added covers and a great plan. Quan worked with us and did a great job. If you go ask for him.”
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“Have bought my last decade's worth of phones here. Always a good experience.I recently purchased a new device from Hallie in the store. Had some problems with it a week (manufacturer issues) and tried to resolve with Verizon directly. After getting the runaround, I went back to see Hallie. She got them on the phone and sorted it out quick and decisively - I was highly impressed.Really appreciate the store's willingness to support its customers - exactly why I choose to go here.”