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November 2023 by Steve Crawford
We purchased a Toyota Camry from Auto City for my son and were very pleased with the experience. We were cautious and found Tim to be very informative and patient. I have purchased many vehicles previously and Auto City did a great job!
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November 2023 by Jim R.
I am a repeat buyer as they are super friendly and helpful. Easy to road test to paperwork. Thanks to Tim, he rocks.
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October 2023 by Destiny Cherry
I was feeling hopeless and was about give up but I contacted auto city and spoke with miss. amber and she gave me hope again and I got a new car easy and smooth. And it the car if my choice well second choice but it was with worth the wait . I appreciate everything miss.Amber did for me and working with me when I was purchasing my vehicle
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October 2023 by Aaron Shorter
Very good place. They don't hound you following you around offering a key for every vehicle you look at. No pressure. Great financing and all around great experience.
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October 2023 by Alexis Jones
Tim and Amber were great! I love my car. It was no hassle and the prices are reasonable. Thanks auto city for the commendable experience.
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August 2023 by Drew T.
Updating my review from 2023. It's been 14 months since we purchased our car from this location. We've yet to receive the title (I think 14 months is plenty of time to get it from Maryland). Stupid on us for signing that we didn't receive the title at purchase but we thought it would arrive in a reasonable amount of time. The car is a piece of crap. We've put in $6k+ in repairs in just one year. But we can't trade it in or do anything since we don't have the title. Oh, and the seller didn't enter the vehicle into the dmv database, so we can't renew our registration because it literally does not exist. My husband can't get on base because the tags are expired, and we cannot do a single thing about it. Giving 2 stars because they aren't ghosting us. BEWAREEEE of this place.
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August 2023 by Alexandre Britt
I bought a Toyota Avalon from Auto City back in May 2023. I had a great experience working with Tim and Amber. Tim was very personable. I came all the way from Washington, DC by bus to purchase. Tim made every possible accommodation to ensure my visit went smoothly. I came on a Saturday with only Tim and Amber working. They worked to get me in and out quickly despite how busy it happened to be that day. My new car is running great and I am forever grateful. Thank You!
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August 2023 by Shakeya Lewis
Amber and Tim provided great service today. I was in the market to purchase a vehicle within a week and had a strict budget in mind, Amber worked with lenders and got me more than I asked for and had me in and out. Tim was very helpful when it came to my test drive and ensuring that we were squared away during the process. I'll definitely be suggesting them to anyone I know in the market for a car.
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August 2023 by Jacob Roulaine
Overall terrible experience. Nothing was done in a timely manner. I was told Car would be ready for me to take to my mechanic and dents removed if I didn't come yesterday but this morning. Drove 45 minutes to dealer car was not prepared at all, not even clean. On top of that while they knew I was on the way to take it it was completely blocked in and no one cared that worked there to move anything out of the way. As per any customer I tried to negotiate terms of the vehicle and was met with an attitude from the GM of the dealership who proceeded to belittle me for looking out for my best interests. It is the job of the salesman/GM to understand the frustration of their customer and dissolve it. Not belittle them while they are frustrated. Great way to lose a sale. Which by the way, they did. I did not even get a chance to take the car off the lot for a test drive. This is one of those BARE MINIMUM used car spots. GO SOMEWHERE THAT ACTUALLY WANTS YOUR BUSINESS!
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August 2023 by Christian Schur
They sold me a 2015 Chevy Cruze with a faulty intake manifold and a bad catalytic converter. Check engine light came on the day after I bought it and they lied and told me it was an oxygen sensor, which they told me they would replace. I came back to them twice and they blew me off both times. The money I've spent fixing the trash they sold me cost almost as much as the car itself. I cannot recommend coming here for a vehicle, but if you do make sure you THOROUGHLY get it checked before buying!
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August 2023 by Quenton F
Was sold a car that was told that it was in excellent condition and it had damage to the strut and suspension. Purchased an extended warranty and when it was time to renew they would not return my call.
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July 2023 by Mary M G.
The team at Auto City in Chesapeake has been awesome in helping me in my car buying experience! Thank you Matt and Amber!
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July 2023 by Jacob R.
Overall terrible experience. Nothing was done in a timely manner. I was told Car would be ready for me to take to my mechanic and dents removed if I didn't come yesterday but this morning. Drove 45 minutes to dealer car was not prepared at all, not even clean. On top of that while they knew I was on the way to take it it was completely blocked in and no one cared that worked there to move anything out of the way. As per any customer I tried to negotiate terms of the vehicle and was met with an attitude from the GM of the dealership who proceeded to belittle me for looking out for my best interests. It is the job of the salesman/GM to understand the frustration of their customer and dissolve it. Not belittle them while they are frustrated. Great way to lose a sale. Which by the way, they did. I did not even get a chance to take the car off the lot for a test drive. This is one of those BARE MINIMUM used car spots. GO SOMEWHERE THAT ACTUALLY WANTS YOUR BUSINESS!
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July 2023 by Sandra Foley
Matt was very pleasant to work with. He was very helpful. I would highly recommend Matt and Auto City of Chesapeake
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July 2023 by Lawrence Ng
Overall, the car buying experience felt very professional. There was no pressure to buy and the staff (Tim) was helpful in the process in setting us up with test driving three different cars and providing information on the pros and cons of some of the choices. Would currently recommend, let’s see the car holds up
