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October 2023 by Garry Thornton
Antoine & KJ were awesome! Very professional, polite and proficient!Really enjoyed working with them!
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October 2023 by Cathy Sturgeon
When the movers arrived, we told him right up front that we wanted a full unpack. The leader said that it was good that we told him that ahead of time because most people wait until the last minute to tell them that, and that it made it easier for him to plan. He repeated several times that “it’s good that you told me” and told us that he would only be bringing us 1 of the 3 trucks today because it was a full unpack.I explained that we needed mattresses to sleep on that night, and he told us that he would only unload 1 truck today. The Navy move coordinator got involved, and I explained that they could do the unpacking tomorrow, but that I wanted all 3 trucks unloaded into the house today so we would have mattresses to sleep on. The movers understood, and the arrangement was for all 3 trucks to be unloaded the first day.The movers started working, and my husband asked the leader if they had covers for the carpet so they wouldn’t get the carpet dirty. It was raining so we wanted to make sure our carpets didn’t get dirty. The leader said he forgot the covers. He said that they would unload everything into the garage and when they came back with the second truck he would bring the covers for the carpets. After they unloaded the first truck, the leader left 2 movers at our house. The 2 movers told me they were upset with the leader for making them move boxes twice and that they needed to go cool off. They went for a walk in the neighborhood.When the leader came back with the second truck, he had more movers with him. It was raining hard enough in Norfolk that streets were shut down and he was able to bring additional movers to our house to help. They started working again, and my husband asked him about the covers for the carpet. The leader said he forgot them again. My husband told him that the movers were going to get the carpet dirty and that he was going to have to pay to have his carpets cleaned.The leader pulling out a wad of cash and said, “Here, I’ll give you $100 to get your carpets cleaned.”. My husband said he didn’t know how much it would cost to get the carpets cleaned and that he just wanted the covers to protect the carpet.The leader said, “That’s it. I’m shutting it down.”. He told all the movers to stop working and that they were leaving. Most of our belongings had not been unloaded. We had 3 twin mattresses and no furniture put together. The moving company left a family of 5 with 3 twin mattresses to sleep on.The next day there was a different leader. Around 3pm they were pushing to leave, even though they were not done with their work. They left 3 pieces of furniture unassembled, even though I showed them several times the screws that went with the furniture. They claimed it was the wrong set of screws. The Navy had to hire a different company to put those 3 items together, and the second company was able to put it together, using the exact screws I told the first company to use.The Navy coordinator admitted that they know this is a bad moving company and that they only use them as a last resort. Hopefully other people can avoid this company at all costs!!
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August 2023 by Madison Parker
I have moved 4 times and this was the most professional move I have ever had. They handled my items like they were their own. From the people in the office to the moving crew themselves, everyone was so helpful and professional. If you need to move, I highly recommend this company!!!
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July 2023 by Connor V
I have moved 6 times internationally with the military and this was, by far, the best move I have experienced thus far. My goods made it from Va. Beach, Va. to Japan without even one scratch on a piece of furniture or one broken dish. You completely removed the stress from the whole moving process. I cannot recommend this company enough!!! Professional from start to finish!!! Thank you for taking such good care of of items!!!
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May 2023 by CTV
What a great move! We came back to the States after being overseas for 12 years. I was very apprehensive about this company after reading some of the older reviews. I called and spoke to a woman in the office and explained my concerns to her. She assured me they had done a full overhaul of the company and the crews. She did put my mind at ease a little bit but I was still nervous on my delivery day. Let me tell you....best move I have ever had! The guys were so professional, nice, caring, and just all around great guys! Everytime I called into the office everyone was just so nice and took their time answering all of my questions about the delivery itself and even about the new area my family and I were moving into. I cannot say enough about this company and our moving experience!!! I urge everyone to disregard the old negative comments and I can assure you this is a great moving company. I recommend Bay Area Movers 100%!!!
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May 2023 by ROMA BYERS
BEST MOVE EVER!!! My family has moved in the military 8 times and this was the smoothest move we have ever had. The packers wrapped and packed everything so professionally. This is the first time we have received our goods with absolutely NO DAMAGE! This has literally never happened before. For any of my fellow military families, you need to request Bay Area Movers.
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May 2023 by Lisa P
Wonderful moving experience!!! The crew was awesome!!! I would definitely recommend this moving company!
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February 2023 by Madison P
This company took such great care with our belongings. Everyone from the office staff to the crew that delivered our goods were awesome! Everyone was so helpful and nice and made the entire moving process enjoyable. I would definitely recommend Bay Area Movers to anyone that is moving. Thank you so much for such a great experience!
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February 2023 by E Sosa
In addition to leaving my boxes out in the rain, this is how one of my crates was "Packed" this is the worst moving company, I've ever had to deal with.
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February 2022 by Jimmy Zhu
The reason for the snow was late, and the staff worked overtime to unload the goods. ???
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November 2021 by Natalie D.
There is nothing I can say that hasn't already been said. The company was unprofessional, disrespectful, thieves, and dangerous. I don't understand how they are STILL moving Navy families. Absolutely unbelievable after each story is the same. They dumped my stuff out, the one guy became erratic after I confronted him about dumping my stuff, then got a crowbar and began talking about coming at my friend. While he was dumping my stuff and stealing watches, the other guy was unpacking my electronics into a Wal-Mart bag. Luckily I walked in on that and grabbed the bag and took it to my car. I had no idea what was going on, because I think the best of all hard working men. Unfortunately I was being deceived. While I was confronting the one guy for dumping my stuff out, the other guy decided to help himself to a tip right out of my purse, since he missed out on the electronics. To top it all off, I am pretty sure they were a part of a gang or ring, whatever you wanna call it, that later came back and robbed many vehicles in my neighborhood. So not only are these moving companies doing a terrible job, they are also hiring crooks who are scoping out the area for future robberies.
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September 2021 by C T
Worst company to make business with. The whole process was a total disaster and a lack of professionalism, from beginning to end. The workers left a lot of damages in my property, they were not careful at all. They couldn't assemble anything so I don't even know why they brought their only 3 tools. They also tried to take some of my tools, so if you go for this company I'd recommend to watch out your stuff. The administrative team is also rude and they don't care about customers at all. They washed their hands when I asked them to fix the damages they left in my residence. There were scrathes on the walls, doors and floors. What a disaster this company is!!Services: Interstate moving
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August 2021 by Rebekah Farmer
I feel honored to have dealt with the worst movers of my military career. The clerk who booked the crew told my husband this is the “best one they have on staff.” Well, here’s a breakdown of what the “best” crew they have entails… They do not know how to put together basic furniture pieces such as feet on a couch, nor do they bring tools with them to do it either. We informed the company ahead of time that we are requesting a full unpack of stuff, and the movers refused to. Three men could not lift one king size mattress up one flight of stairs. They opened my fridge and took out whatever refreshment I had in there without permission. We also informed the crew before coming into the house, that this is a brand new home, please do not drag items across the floor and be mindful of walls. Well, I now have large scratches in my new floors, dents, and 20+ markings on my walls. Do yourself a favor, and request/find a different company.
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December 2020 by Charyn Torres
Worst company to make business with. The whole process was a total disaster and a lack of professionalism, from beginning to end. The workers left a lot of damages in my property, they were not careful at all. They couldn't assemble anything so I don't even know why they brought their only 3 tools. They also tried to take some of my tools, so if you go for this company I'd recommend to watch out your stuff. The administrative team is also rude and they don't care about customers at all. They washed their hands when I asked them to fix the damages they left in my residence. There were scrathes on the walls, doors and floors. What a disaster this company is!!
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December 2020 by N N.
Before I start my long rant about this company, one word I would use to describe this business is GHETTO AF! First, let's talk about how I had to keep calling them in order to find out what time their packers were coming! They gave me a 2-hour window of 10am-12pm. The packers came AFTER the window. When I kept calling, I spoke with Starr and she tried to place blame on me by saying that she told me the window was actually 10:30am-12:30pm which was FALSE! When the female packers got to my residence, all they did was complain about how much they hated their jobs and how they were ready to quit! One of them sat on my couch damn near the whole time! My bathroom was cleaned out and everything was taken out because I was obviously in the process of moving. So the other packer used my bathroom. I was going to give her hand soap to use, BUT she took it upon herself to use my BODY WASH to wash her hands instead! WTF!!?!?! The male packers came to pack the bigger items like my furniture and TV, as well as move everything into their truck. One reeked of cigarettes and seemed like he was high on something! He kept using my bathroom! Anyway, they packed my stuff with no care in the world! My couch leg is broken and both TV stands BROKEN and just barely usable! I will be filing a claim. How do you pack furniture in paper for an overseas move???? Wtf is wrong with y'all??? Packing was mediocre. Thank God I wrapped my glass items before they even got there! I would've had more broken items! Please take heed to these reviews! They are more bad than good! I tried to change companies when I looked up the company before my move, but it really was slim pickins in the Hampton Roads area! Most, if not all, of the moving companies here are just trash! You'd be better off packing yourself and having them just move it into the truck...
