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February 2024 by Mary Thompson
Canady and Branch is the best place in town for car repair. Always competivly priced and timely! Thank you for all your help! ?
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February 2024 by Derrick Jones
The customer service was awesome as usual. The requested work was performed with precision and care. The exceptional work that wasn’t requested may very well have saved lives. The power steering pump was on its last leg and leaky badly. A weekend getaway could have turned into something much worse had the vehicle hit the highway and lost power steering. We love Canady and Branch. They are honest, compassionate, and they care about your life.I said all that to say; our two eldest children are taking a road trip, I night-dropped the vehicle for an oil change and let the Canady and Branch team know about the trip. They inspected the vehicle as if their loved ones were driving it this weekend and did what had to be done to ensure the vehicle was road trip safe!!!
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January 2024 by Aikeyla Faulkner
I just want to say awesome awesome and more awesome!!! Stop looking and come here NOW!
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November 2023 by Joe Moore
Great job and superior customer service. I highly recommend to anyone needing car repairs.
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October 2023 by Danny Barnes
They do good work, and they're honest. That is, if you're lucky enough to catch them when they're not too busy. Unfortunately they'll tell you on the phone they can fit you in and then when you show up they turn you away saying they've got a week's backlog of work. But that seems to be a problem with literally every shop in Portsmouth and the Western Branch area, it always takes me several weeks to get anyone to work on my car whenever I have a problem with it or need it inspected.Services: General repairs & maintenance
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September 2023 by Carol Rood (Sugar and Skin Spa)
Love this company! They are always honest and do a great job. I have had all of my cars and my family’s cars services here for 16 years. I have never had to have repairs redone either because they get it right the first time. Best customer service and everyone there is super personable from the owners on down!
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August 2023 by Steven Rapp
They are friendly and honest when it comes servicing your vehicle. We don't take my wife's car anywhere but here.
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July 2023 by Charmaine Chaffin
Most reliable mechanics in the area. I won't take my car anywhere else.
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May 2023 by Brittany M
DO NOT BRING YOUR CAR HERE UNLESS YOU WANT TO BE LIED TO, THEY'LL CLAIM TO GET PARTS FROM THE DEALERSHIP BUT REALLY GET THEM FROM O'REILLY'S WHILE YOU WAIT FOR DAYS & DAYS WHILE THEYRE ABSOLUTELY *NOT* FIXING YOUR CAR. THEY ACT EXTREMELY FRIENDLY WHILE DESTROYING YOUR CAR. SMILE IN YOUR FACE WHILE LYING TO YOU. THEY "FIXED" MY MERCEDES A COUPLE MONTHS AGO AND I GOT IT BACK IN WORSE CONDITION THAN WHEN I BROUGHT IT IN! ENDED UP HAVING TO PAY OVER $1,200 AT ANOTHER SHOP TO FIX WHAT THEY DID TO MY CAR!! HAD ME WAITING FOR DAYS FOR A PART THEY CLAIMED THEY WAS WAITING FOR FROM THE MERCEDES DEALERSHIP BUT ACTUALLY GOT IT FROM O'REILLY'S.. WHEN I ASKED FOR A TRACKING THEY SAID THEY DIDNT HAVE ONE (SHOULD HAVE BEEN A RED FLAG THEN!) AND THEY BROKE IT PUTTING IT ON! MERCEDES HAD NEVER EVEN TALKED TO THEM! THEY HAD NO RECORDS OF EVEN CONTACTING MERCEDES WHEN I WENT BACK ALL OF A SUDDEN SAID THEY DONT WORK ON MERCEDES. THEY ALSO LIE ABOUT FIXING YOUR CAR FOR FREE IF WHAT THEY FIX WASN'T FIXED. DONT BELIEVE ANYTHING THEY SAY. DO NOT LET THEM MESS UP YOUR CAR!!! PLEEEASEE GO SOMEWHERE ELSE!!!! WISH I COULD GIVE NEGATIVE STARS!!!
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April 2023 by Andrea D
3/30/23Went to get my brakes, Power steering, and Abs sensor checked out! I accidentally ordered the wrong brake parts, but they gave me the model number to order it myself with very detailed notes about what exactly maybe wrong with my abs light/sensor I was so surprised. My power steering was leaking I originally took it to pep boys who said it leaking bad, but these guys said it was just loose and needed a retighten its completely fine now!!! I am so happy!! They were so kind, and honest with me. Highly recommend. Quick service, excellent communication, and nice price.Service: General repairs & maintenance
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February 2023 by P
We have an older car. There were several items wrong that we initially brought it in for..the invoice was filled. When they followed up with us the same day and several times throughout the day and that week I was very impressed. They told us the problem, what needed to be done, what the cost will be, then ask us how would we like to proceed. Wow finally a shop who knows what they're talking about and not just parts changers. We decided to go ahead and let them work on the other items. And might I add the price was right. We did not feel like we were being taken advantage or place on the back burner. One problem the car had they told us they do not do at their shop and referred us to 2 other mechanics who may be able to assist. Was so pleased we picked up the car and dropped off the truck.
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January 2023 by Patricia Dennis
We have an older car. There were several items wrong that we initially brought it in for..the invoice was filled. When they followed up with us the same day and several times throughout the day and that week I was very impressed. They told us the problem, what needed to be done, what the cost will be, then ask us how would we like to proceed. Wow finally a shop who knows what they're talking about and not just parts changers. We decided to go ahead and let them work on the other items. And might I add the price was right. We did not feel like we were being taken advantage or place on the back burner. One problem the car had they told us they do not do at their shop and referred us to 2 other mechanics who may be able to assist. Was so pleased we picked up the car and dropped off the truck.
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January 2023 by Omar Navarro
The best service I've ever received! Not only was my problem fixed, it was a lower price than expected and completed faster! You get what you pay for and believe me when I say it's worth it!
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January 2023 by Gregg Strangways
Very honest and fair. Definitely experienced. This is a good group.
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December 2022 by fatman4006 fatman4006
Was recommended by a friend at church. Found them to be reliable and fast. Not as pricey as some others will be returning for additional repairs. Price is always a factor. I'm retired and disabled. Many simple things now require a tech. Need someone you can trust.
