-
February 2024 by Nick Gardner
Very appreciative for the owner working with my wife and I on our previous experience. Very satisfied with the deal on the firearm purchased today. Prices overall were the best we’ve seen in Hampton roads. Looking forward to our upcoming purchases with this business.Thank you again Spencer.
-
February 2024 by Christina G.
*updated review*I reached out to the owner via the email he provided below, I went into detail explaining the situation. He was very helpful and understanding, responded almost immediately. He expressed how he valued his costumers and asked us to come back in so he could make it right (he was unaware of the situation and employees were just following policy). We were able to work out a good deal and are leaving very pleased with the outcome.We look forward to purchasing/doing business with this establishment in the future.My husband placed a firearm on pawn here at this location. I understand policy and such, but you’d think in certain circumstances they might have a little understanding. The woman I had spoken with on the phone was very genuine after this issue was explained and asked us to come in to get the situation resolved. As we were very hopeful, made the 40 minute trip to their location only to leave in disappointment. While the firearm was on pawn my husband was involved in a car accident, which resulted in a broken ankle. This left me as the only source of transportation while also working full time as a teacher and caring for two children and husband. In the midst of everything we were able to make it to the location the first time to pay off and retrieve the firearm. While there we were informed it was too late in the day to do background checks and such (understandable given it was about 30 minutes before closing), so we went ahead and paid some money down leaving the balance at about $70. Acknowledging that given my work schedule we wouldn’t be able to make it on time during the week. Fast forward to our second trip after speaking to the woman pertaining to the voicemail received. Again the woman was so kind and polite. We arrived to the location and explained the situation in depth where we were then informed we had to buy it back but with only a slight percent off. After expressing again the situation and coming in to retrieve it but to late to run the checks and only having less than $80 due, there was no sympathy given whatsoever. After given the price I asked if I could put money down and finance the remainder where I was then told no due to being the wife.Again, I want to add I understand policy. I understand the owner is just trying to run a business but some form of sympathy or a better way to work out this situation would have been more business professional. Given the circumstances, attempt to handle it and being unable to, the slight amount due, and previous business done, I truly believe the situation should have been handled better. In no way am I trying to bash this business but rather providing some feedback in hopes no one else has a similar experience.
-
February 2024 by A&R Pressure Washing
Come visit and shop very nice atmosphere.
-
January 2024 by Leon Thomas Smith Jr The 3rd
Amazing pawn shop!
-
January 2024 by Christopher Davis
Great place to come get your firearms and do pawn and to get a firearm ask for Taco he is the best
-
January 2024 by Dominique Williams
Very smooth transaction and great customer service!
-
January 2024 by Richard Kroll
Very helpful and knowledgable
-
January 2024 by Enri Payne
Great place to shop for guns
-
December 2023 by Joey Howell
great service. Friendly staff. Knew what I was looking for.
-
December 2023 by steffon savage
Great customer service
-
December 2023 by Blane Washington
Excellent service at all times
-
December 2023 by Tiamarie G
Great prices and sales ... highly recommend
-
December 2023 by Echo4oscar
Best price on FFL transfers in the area. Clean shop. Great customer service!
-
November 2023 by JP TV
Excellent service from my man Taco , appreciate you!
-
November 2023 by B.A. Ruth
Good inventory, great pricing! Go see Taco...he'll take care of you!