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“The store manager Chris that works here is AWESOME! Some of the best Customer service skills ever! He has worked with me on an issue with AT&T for over a month. He is a true asset to the company. If there were more people working for AT&T with his skills the service levels would be top notch!!”
“Jose is a wonderful employee he really is the best when it comes to all things electronics he was very helpful funny and patient great customer service and highly recommend to anyone that needs to go to metro for anything ask for Jose”
“I came to this location to upgrade to the new iPhone 15 Pro Max and I worked with Josh. He made the process extremely easy and was very knowledgeable and he even helped me lower my bill! I highly recommend this location and Josh as well as the store manager Kali!”
“I thought I needed a new phone, or had water damage. I couldn’t hear much out of the ear piece speaker. Went in and was attended to within the first few minutes. Ear piece speaker just needed to be cleaned. I was in and out fast! And I can finally hear my phone calls again! Saved me a whole lot of money!”
“Mike was great!!! I had recently broke my IPhone 12+ Pro Max and I was nervous that it’d cost me a ton to get a new phone. Mike reassured me and got me the absolute best deal! I would 100% recommend anyone to go this Verizon location and ask for Mike! Thanks again(:”
10AM - 6:30PM
869 Lynnhaven Pkwy #111, Virginia Beach
Mobile Phones
“I recently visited the CPR Phone Store in Virginia Beach, and I was blown away by the exceptional service I received. The manager went above and beyond to provide me with comprehensive information about the repair process and potential outcomes. What impressed me the most was their proactive approach - they even attempted to clean my device before suggesting ordering a part to see if it would resolve the issue. The level of attention to detail and personalized service was outstanding. The professionalism and commitment to customer satisfaction demonstrated by the team at this store have truly set a high standard. I highly recommend CPR Phone Store in Virginia Beach for anyone in need of repair services. Keep up the fantastic work! ⭐⭐⭐⭐⭐”
“Skyler, our AT&T rep was amazing, friendly, knowledgeable and was able to answer all of our questions and fix our issues with ease. Highly recommend this store.”
“My phone died all the sudden as the screen burned out, so I rushed to the store off Lynnhaven and Landon White was such a huge help me! He is very patient, kind, and knowledgeable, and made himself available to answer all the questions I had and helped me with all my issues with everything. Verizon, you definitely need to promote this man and give him a huge raise! Landon, with your wonderful attitude, you will always be successful! Many blessings to you and thanks again for all your help and getting me my awesome new phone!”
“I set up a appointment with Alex for new phones. I want him to know he was excellent!!! Although my husband was a difficult customer he surpassed my expectations dealing with him. Thank you Alex!!!! I am enjoying my new phone and so is my husband. It worked in his office ? Thank you Alex for your patience and grace.”
“I stopped by this location about two weeks ago after filing a claim with Asurion to replace my iPad. I had been running around in circles trying to sort this out and the representative, Ashley, knew exactly the number to call! I definitely think having her with me on the call accelerated the process of replacing my iPad. I am so grateful she was working that day.”
“The representatives, Lizzy and Danae, at this location are truly amazing! They were so patient with transferring me over from my previous carrier. They walked me through the entire process and were there next to me every step of the way!”
“Paul and his team were extremely effective and professional in dealing with a complicated issue with my phone plan being transfered from an old carrier to a new upgrade. Every step of the way I was provided with advice and options to continue trouble shooting the issue. I have been with at&t for 16 years and this store is one of the reasons why I will continue to be a customer for the foreseeable future.”
“I had a very difficult time unlocking my phone. I called and the automated system said to go online. I went online and tried to follow the prompts but there was an error. I went to the nearest AT&T location and was quickly greeted with a warm welcome! Rio introduced himself and made me feel so welcome. Even though he was helping other customers, he still took initiative to help guide me in the right direction - all at the same time making ALL of us feel important! He actually took a few moments of his time to REALLY listen to my situation and let me use the landline phone. He didn’t just dial the number and handed me the phone to hold, he went through the prompts to ensure I was connected to the right department, even informed me that it would be a wait, and that he would be here if I needed anything else. Eventually, everything worked out ?I was in a very situation and Rio helped turn it into a more positive experience! Thank you for having Rio on your team.”
“Excellent Service!! I was so impressed with Landon & his crew, Ethan, Matthew, Anna Belle & Alyssa! So professional, helpful & kind! I will definitely spread the word to family & friends to go there! I was going to get a great deal on a a new phone. I left with a free iPad & Apple Watch! Thank you Landon for your help and finding me a great plan! This is my first review ever!! I'll be back!!”
“Rosa help me she’s the best one ever she provided me with the best service she so kind and I will definitely recommend coming here I’ll be back here again !!!!!!!”
“Question... I have a Motorola, the charging input or charging center broke down... and it no longer charges. Maybe in this establishment they can change it for me”
“I came in with a boar load of issues with my phone it was so frustrating. Leia came up to me at greeted me at the door and it was smooth sailing from here. This wonderful lady asked me about all the issues I was having and helped me set up my new phone and even showed me how to use it. I would recommend the Landstown location for anyone that's always stressed about change!”
“Yesterday, I went to this store to get my phone checked out! As soon as I walked through the day a young man helped me. The first one that helped me, made me realize that my case was messing up my lens focus on my phone camera, and the second one who's new is Cameron went above and beyond to fix my phone from having these annoying pop ups! I mean, he didn't stop until my problems was completely resolved. Thank you, Cameron for being excellent!!!! I really appreciated you!!! : )”
10AM - 7:30PM
1091 Norfolk Ave Ste 214, Virginia Beach
Mobile Phones
“Came in a few days before Thanksgiving with no phone no service and left with a device with the case and glass put on for me highley recommend buying from Donovan!”
“Gabriel at this location was so helpful. I had bizarre issues with my acct and connectivity and was bouncing between 2 phones to try to make things work. He was patient, understanding, and calm. (This was after visiting another store and a repair shop and no one could figure out the problem!) I will only return to this store going forward. The staff there treated me like a person, and not a number in line. Thank you!”
“Got here and Jason absolutely took care of us. He was very professional and super knowledgeable about all the products and deals. He got everything we needed and gave us the best deals he could find. Excellent customer service. Love IT”
“First Class customer service. This is exactly why I switched to Verizon. Imari is a very knowledgeable and highly professional representative. I had an issue with my Fios account and he took the time to resolve the problem. It's a good feeling when someone makes you feel welcome and knows their craft. Customer Service like Imari's will keep me as a Verizon customer. Thanks Imari!!!”
“Yesterday (Tuesday afternoon March 7th) I needed help in activating my new sim card on my newest boostmobile phone that fortunately the employee handling my query helped me with (around the 1241 pm timeframe eastern time zone in Virginia Beach Virginia Newtown Road location). The employee was understanding and resolved my situation to my satisfaction.”
“These stars are directed towards the bakery department.(I think, from what I saw on her name tag) Kira, who might have been the bakery department manager was so kind, helpful, compassionate and accommodating. I noticed all the 30 count cupcakes were all white icing with light sprinkles and was hoping for more colorful options like they typically offer. She explained the current available in store options (not special ordered) and most likely saw the huge disappointment on my face. She offered to decorate a set with color, which was done expeditiously. I was absolutely thrilled and touched that she took the time to accommodate me, which was not demanded nor expected. She saw the opportunity to brighten a customer's day and she most definitely did! Kira, is an individual that a business should be very proud and honored to have. She exemplifies how excellent customer service should look. She listened, explained, understood me and made me feel seen and valued as a customer. I truly do appreciate her kindness and time and am very thankful & grateful. :-)Her willingness to help did not go unnoticed. For future reference, I now know to special order if I have my heart set on something colorful, rather than take a risk of possible disappointment. ;-)”
“One of the best experiences I had as a picker/reseller in all my years....Jimmy was knowledgeable, had character, and was very fair on pricing....The lady who worked the phone was pleasant and just as courteous as Jimmy....I highly recommend calling Redial first before dealing with any other buyer...They have my business from now on....you guys are awesome”
“Got some pretty good Pokémon pulls from them and a great deal on a new Xbox!It was a super easy, fast and pleasurable experience interacting with the sale associate there at the time. I will probably be back in soon to trade in some old games and phones”
“"Bobby" serviced me today. He was very patient, helpful and friendly! He took his time to correct my problem before I left the store! I very much appreciate his help today. Thanks, Bobby!☺️”
“Twice I’ve had an excellent experience - I walked in with my iPhone not working and walked out in less than 30 minutes with it fixed. Awesome!! The technician was able to fix my iPhone quickly and for a reasonable price, no pitch was made to sell me something I didn’t want or need. This was such a positive experience compared to “Genius Bar” where one must have an appointment and frequently the bar has tried to sell me something.”
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“Taylor and Eric were an awesome help getting my S24 ultra set up after hours of running around to best buy after best buy after they messed up the activation at multiple stores. I should have started here to begin with 5/5, come here first and work with these guys instead of going around. Huge help and would suggest them to anyone for any phone help.”