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October 2023 by R C
We had an appt for a basic service for my daughters car, made over a month ahead of time and when we went to drop off the car a "Very Rude" service writer said we had no record of your appt. We had several text confirmations that we made the appt. When we brought that up the "Rude" service writer said our computer system appointments have had an issue and it doesn't work we will try and fit you in, we got a text the day before confirming the appt and drove 45 mins for the service. SInce it was a basic oIl change and tire rotation we were planning to stay until it was done!!! I talked to the service manager and he said pretty much the same thing the online appt. does not work, we don't use it and we will try and fit you in. Funny thing is the appointment scheduler is still on their website??? I called later in the day to talk to the General Manger and left a message since we have a service package and this is the closest dealer NO Call Back.. This place is a circus and we will take the drive to Kirkland to get my daughters car serviced going forward with a Dealer that has customer service and a website that works. COMPLETE JOKE
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September 2023 by Peter Gray
Good service every time I've brought our Santa Fe in. My only complaint is that I have to wait 2-3 hours, even for a routine oil change and tire rotation. I have to drive 80 miles round-trip, so it requires a whole afternoon.
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September 2023 by Shawna Hahn
I have been treated So awesome here!! All the people are so kind and helpful!! Always quick service and knowledgeable about everything. I will not go anywhere else!
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September 2023 by Martin Cervantes
It was great, James was very professional and the finance person Noe was no pressure and was very respectful. I may have found my dealership of the future.
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September 2023 by Amy
We had to wait over 2 1/2 hours for an oil change. We booked our appointment online, and I wonder if that system is not the smoothest. The work is fine, the respect for time is not.
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September 2023 by Katherine Smith
I just bought a used Hyundai Sonota and found out it had an open recall so I took it to Hyundai of Yakima. My appointment for the next day. Which was great. They had my car done so fast. Everyone was very helpful. I just wish they would have know how to help me register on the “My hyundai”website. I will be returning for all my car maintenance. If you figure out how to get me registered please let me know so I can use Blue link. Thanks guys
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September 2023 by Emily Jameson
I had a great experience, purchasing a new Tucson from the Yakima Hyundai dealership. I knew exactly what I wanted, but I had to order it. Throughout the process of waiting Brian kept me informed and never left me wondering what was going on.Honestly, I never expected to leave a review at a car dealership saying that I had a great experience – but I truly did! I found them to be straightforward, honest, no sneaky, mark ups, and literally helpful. HIGHLY RECOMMEND BRIAN!
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September 2023 by Nick Doonan
Frank was very professional and informative. Did not pressure me one way or another to make a sale. Went out of his way to expedite my purchase through quick communication.
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September 2023 by Linda Kerr
Great service, friendly and helpful from scheduling to completion. Car was ready on time and even though I hadn't said anything about one of the tires being a tiny bit low, when I received the car back it had been taken care of.
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August 2023 by Tiffany Wise
The customer service at Hyundai of Yakima is greatly lacking. I made an appointment on June 9th (4 weeks ago) for both of our Hyundai vehicles to have recall items taken care of. My husband and I re-arranged our schedules to be able to drive the 40 miles to the dealership for our appointment. We dropped the vehicles off and went on a walk and lunch while we waited. When they called to ask us to return, they said that one of the vehicles had not been completed because they did not have the part needed. I believe that this is an example of horrible customer service. The service department knew what we were coming in for, what the recalls were, and what parts would be needed...yet they were unprepared for their customer. The vehicle in question is an older model and gets 14.5 miles per gallon. It costs about $25 to drive there and back, not to mention 4 hours of my time on a work day.I expressed my frustration on the phone and I was told they go through these parts a lot and they basically ran out of the part that was needed. When I returned to the dealership, I again expressed my frustration at their lack of preparation. I was then given other reasons why they didn't have the part: First, excuse: It is an old car and we don't typically keep that part in stock. This stated reason completely contradicted the information I was given on the phone which made me feel I was being mislead and/or lied to. Second excuse: There was nothing they could have done to prevent this because this is Hyundai policy. They must have the car at their location, take a picture of the broken part, and send it to Hyundai before they will allow them to request the part. I questioned this explanation because it made no sense to me. "So you make all your Hyundai customers come in so you can take a picture of what they need and then make them come back another day....wasting money, time, and gas?" He said, "Yes, but customers don't mind coming back in." I replied, "So if this is Hyundai policy, you don't find it important to notify your customers of this so they can plan accordingly?" He did admit at this time that he should have notified me in advance but he did it in a non-empathetic flat tone with an affect that showed no care for the customer, his/her frustration, or understanding. (I do want to note, there was an older gentleman in the service department who I began to speak to first before ending the conversation with a younger dark haired man. When I stated to the older gentleman that I had driven all the way from Sunnyside, he politely responded..."Yes, I saw that." The older gentleman at least acknowledged the inconvenience and did not make excuses. The dark haired man was bending down behind the counter. He did not know I could see his face at that time but he was smiling/smirking, looking as if he was suppressing a laugh. I don't know if he found my situation funny or if he found it funny that the older gentleman was having to listen to my concerns.)I am a fair woman who likes to do her research. I wanted to find out if there was any truth to what the dark haired man was saying so I began by calling another Hyundai dealership near me and this experience was 100% different than Hyundai of Yakima. I began by saying I needed information about recalls. She listed all the recalls for my vehicle. I began to ask "How can I get these recalls addressed?" but before I could finish Emily politely interrupted me and said, "Please give me a second to check and see if we have those parts in stock" (with no prompting from me). She informed me that they did not have one of the parts needed but it was a day out. She offered available appointment times when they would have ALL the parts.This is an example of EXCELLENT customer service. I will be taking this vehicle to Speck Hyundai to complete the recall work. We will also be taking our new Hyundai to Speck Hyundai for all its servicing needs in the future. I want to give my business to a deal
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May 2023 by David and Kathy Helseth
Our experience with Hyundai of Yakima in the purchase of our new automobile was wonderful. We purchased our previous car through Darin 12 years ago and he has remembered us and been sensitive to our interests through this process. Taking care of the paperwork went very well and smoothly. Details regarding finances and warranty were explained well and thoroughly. No issues or concerns.
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May 2023 by Tyler Bendixsen
I came in looking for a specific car and felt that I was knowledgeable on the subject. Brian surprised me with how well he knew the vehicles. I've dealt with many care salespersons over the years and Brian has been the most knowledgeable about the product he's selling than any that I've worked with in the past. It was refreshing to see someone know their product thoroughly rather than regurgitating bullet points off a sales brochure. Even though the dealership couldn't offer me what I wanted on trade-in, the price on the car I bought was fair.
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May 2023 by Leslie Hammes
Brian was wonderful, explaining the different options in each model we drove. Elton stepped us through the financing paperwork, offering the appropriate level of detail. I would recommend Hyundai of Yakima to anyone searching for a new vehicle.
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May 2023 by Jonathan Livingston Seagull
It's incredible how far this place has fallen since certain employees resigned. I have been a loyal customer of Hyundai of Yakima for many years, and I'm afraid it's time to move on. I don't know where they find the people they do to run their service counter these days, but the rudeness, ineptitude and just general lack of care are all really something to behold. I was ready to find a new place after my last negative experience, but given my long history here, I foolishly decided to give them one more chance. My mistake! This marks week three of trying to get ahold of someone -- anyone -- to set up an appointment to get my vehicle serviced. No one at the desk ever picks up the phone. And despite the messages I've left on their voice-mail, no one has attempted to call me back. Guess they don't want my money.
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May 2023 by Katie Savage
Very friendly customer service! I was unsure where to go when I walked in for my car service and Frank greeted me and directed me to the right place. It was quick and wasn’t there for more than an hour and a half before my car was finished!