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January 2024 by Liz Cook
Worst customer service ever. Day of blizzard conditions, called to see if they were closing early. They were indeed closing at 2... we told them we'd like to open an account with direct deposit through a company they work with and that we'd be driving in shortly. To which they said come on down. Upon our arrival at the bank one of the associates, rolled his eyes and sighed, apparently we were inconveniencing him on a Friday when he was getting off over 4 hours early. Sorry bro. The teller, a young gentleman hurried to recover from this obvious-to-everyone blatant rudeness. Thank you sir, but too little too late. I regret to inform you after this insane treatment and us driving down, after calling, in this weather we will not be banking through Associated Bank or ever recommending it, to anyone. Get yourselves together University ave. Associated Bank and maybe brush your scraggly hair and wash before attempting to be a professional with absolutely no manners or class. Good day. Nicolet, here we come.
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June 2023 by Dark Myth
Much quicker service compared to their East Main street branch. No complaints everyone is friendly and helpful. Place is well maintained and there's almost always a place to park.One major drawback is very, very outdated security cameras at this location. They're using ancient coaxial camera model WV-CP244 which only has a maximum resolution of 480P. The neighborhood can be questionable at times so I'm surprised they're using such old cameras. To give you an idea 720 also known as SD resolution is what your old TV from 80's had this is so bad you probably can't identify people from these cameras. Much less any detail.
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April 2023 by imshannon nottellin
This is a small town bank and has been my bank for over 10 years. I love their kindness and professionalism. Im so glad they are in business
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December 2022 by Paul Raby
The bank tellers there are always friendly and helpful. I ask them questions about my account and what not, they know the answer. I’m also glad that when you deposit a check, a decent amount of money is available before the whole check goes in. I don’t recall BankMutual doing that when I was with them before they merged with Associated Bank. Keep up the good work!
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July 2022 by James Monahan
Good bank, and they speak Spanish and English, maybe more
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September 2020 by Side Hussle
Inconsistent service
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July 2020 by Roger Benzschawel
I have banked with Associated Bank for 30 years and will be moving all of my banking services to Nicolet Bank. The once local bank has lost their personal touch. Also, the service is incredibly slow, especially at the university location.
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April 2020 by Jack R
Great place to do business with
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November 2018 by Honisti Grajeda
Teller needs more training. I went through the drive through sat morning. Deposited a check,she said $100 would be available right away and the rest of the check would be available on Sunday.NOPE ,no funds there, and NOPE not Monday either.
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November 2018 by Bere Ramirez
Very friendly, always so helpful and good customer service. I have been a customer for 2 years and never had a problem or a complaint at this location.
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January 2018 by Pat A.
I have used this bank branch for 20 years. I have never had a negative experience. Everyone who has ever assisted me has been friendly, patient, kind and professional. I have never experienced an unacceptable wait time.
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October 2017 by Manuel Vivas
Nothing but great experiences. From the bank teller to one of the managers, they all helped me very nicely and in a caring manner.
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May 2017 by Victoria Chavez
Their customer service sucks! Never coming to this location again!! When the lobby isnt opened until 9am why does it have to take me 30 minutes to get to the window with only 1 car infront of me & 4 employees??
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February 2016 by Adam Pristel
Worst bank ever. Not this branch, but the bank in general.
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February 2016 by Shawn H.
Don't expect fast service here. Ever. I do all my banking online, but the very few times I have had to use the counter it's been horrible. I feel bad for the tellers, they do their best but there simply is never enough of them. Three at most.