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November 2023 by Eliott Janz
Great transition from Broadway to Bergstrom. Been taking my VW here since I’ve had only 40 miles on it. 40,000 miles later, I won’t take my Jetta anywhere else.
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November 2023 by Gwen Langer
This is the first time that a tire rotation was not included in the oil change for starters. The oil change was $30 more than usual without the $25 tire rotation. I also was charged for a new oil drain plug. Not sure why! Also I had a 1pm appointment and arrived about 10 minutes early. We walked to a store. When we walked back about 45 minutes later my vehicle was still sitting outside not touched yet. We waited between 45 and 60 more minutes before it was finally done. First time in 9 years of having service done at the VW service center that I was not happy!
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October 2023 by Rebekah Taylor
I purchased a Volkswagen from Sal one year ago. I had the best experience purchasing a vehicle. He truly cared. He spent over an hour at time of delivery, showing me different features of the vehicle that I did not know even existed. He showed me how everything worked. Over the past year he has made himself available for me to call and ask any questions concerning the vehicle. we have since purchased another vehicle at a different dealership because we needed a different type of vehicle and the delivery was quite disappointing in comparison to Sal’s delivery. Sal truly cares!! He takes the time, made me feel like a priority!! The VW I purchased is a superb vehicle, but what made it better was Sal’s knowledge & willingness to share his knowledge, along w answering all my questions. Out next vehicle purchase will definitely be with Sal! He was 100% top notch
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October 2023 by Victoria Joslin
I stopped in just to test drive a Taos and drove a new one off the lot a week later thanks to Sal Robles’ hard work. Sal was knowledgeable of the Volkswagen make and resourceful in helping me find the model I was looking for. Above all, he never made me feel like he was trying to sell me something…just there to answer questions and help things go smoothly. Thanks so much!
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October 2023 by John Baird
We had Kelli as our salesperson and she was great! Explaining everything so we could understand it, and was very knowledgeable! Would definitely go back!
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September 2023 by Heidi
Caleb helped us purchase our new Atlas the day before Bergstrom officially took over Broadway. We are very happy with our new Atlas and the customer service we received. Caleb listened to our vehicle needs/wants and was extremely helpful, professional, well spoken and presented, and prompt at returning communication. We hope Caleb will be there when we look to purchase our next vehicle. Thank you, Broadway/Bergstrom and Caleb!
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September 2023 by Jeff Zane
Victor and Caleb worked together as a great team to make my purchase happen. I had been looking for this particular model and trim for awhile after my previous Alltrack was totaled in an accident. They assured me that they would hold the car while I worked with my insurance company. Very pleased—and this was first time I’d bought a car long distance!
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September 2023 by Chris Carr
Caleb and Mark provided excellent customer service as I ended my lease on a 2021 Atlas and leased a new 2024 Atlas from Broadway/Bergstrom VW. The process was very smooth and the transition to a new Atlas was excellent. Customer service and previous service on the 2021 have been outstanding!
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August 2023 by Rebecca Pilon
I initially thought it was great, but I quickly discovered an issue with a rattle noise constantly in the car. I reached out to the sales person I worked with to get my message forwarded to the proper person in service, but it was completely ignored. I did end up reaching someone in service & had better luck with those folks.
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August 2023 by Steven Noel
I had looked at Broadway and another dealer. In the past, I had owned a VW Rabbit but had moved to other vehicles. I checked out other vehicles this time but riving a new Golf convinced me to return to VW. I enjoyed my relationship with Brett. I believe strongly in relationship and I thought my dealings with Brett were informative and honest. It was a pleasure
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August 2023 by Justin M.
So I was there today getting an oil change for my new 22 Passat. They charge $5 for disposing of the rags needed for the oil change. This is ridiculous. $140 for an oil change, tire rotation, tax and an extra $5 for the rags. I said something and they said everyone does it? When I go to the other places it's a lot less. They ignored my complaint. They are being sold to Bergstrom. Don't know if that's any better. I'm going to have to look at a Toyota.
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July 2023 by Aaron Malvick
I had a Great Experience at the dealership and worked with Ken Goltz. We communicated throughout the process and it was stress free, no pressure purchase.
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July 2023 by Scott Schaller
My wife and I had an excellent experience buying a 2023 Volkswagen Taos from Broadway Volkswagen. Our salesperson Caleb, was great toward with. This was our 7th new vehicle purchase and Caleb truly gave us our BEST sales experience. The entire process was friendly, pleasant and painless.
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July 2023 by Trina Werner
We had such a fantastic experience working with Kellie while purchasing our first Volkwagon. She was straightforward, patient, and extremely knowledgeable. Everyone there was really friendly and made buying a car as painless as possible.
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June 2023 by Peter Teteak
I had a great experience with Kelli, I leased a 2023 Atlas, she was very knowledgeable and pleasant to work with, made my purchase very enjoyable!