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January 2024 by courtney pleasants
I have had such a rough week with my car and my boyfriend’s car and was referred to this company from a friend. Tyler spent 15-20 minutes on the phone with me after he was just about to leave for the night to troubleshoot solutions with me until I felt better and had a good idea on what to do next. He was SO nice and understanding. I felt good hanging up about a crappy situation and will be going to Downtown Auto from now on.Oh, and I just got off the phone with my car dealership before calling Downtown Auto and the guy was incredibly rude to me so talking to Tyler after that was a breath of fresh air.Thanks so much!!
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January 2024 by Jim Begotka
Downtown Auto with team members like Tyler and Jeff to compliment Aaron's (Owner) superb customer service and expertise was IMPRESSIVE!!As many other reviews state - fair prices and superb mechanical repair services to add to this impeccable customer care service.
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November 2023 by Jesse V.
Holy smokes do these guys rule!My car window was broken and it was a horrible day, I called and talked to Aaron Schmitt (Owner) and he said to come right in, he parked it inside his shop over night so it was safe, and got a replacement installed the next business day!I didn't file a claim even because the repairs were less than my deductible.Fast, fair price, cleaned up car well, and put my mind at ease in a tough time
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November 2023 by Adam Meyer
All around amazing auto shop! Great communication, very honest, and super fair on their prices. I went there for the first time with my Jeep Gladiator to have it looked at for a noise issue that I couldn’t diagnose. They were knowledgeable about the work they were doing and never gave up until they fixed the problem! Everyone there was super nice and helpful throughout the entire process! They went above and beyond to help me out and this is the only place I will ever trust to work on my vehicles going forward!
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November 2023 by Amelia Boylan-Knorr
Their staff is amazing. They're so friendly and honest. Their pricing is fair.I went in to have my timing chain checked out. They went above and beyond my expectations by checking out a few other parts of my car that they said could also "go" about the same time as a timing chain. The total cost to have these things looked over was less than $40!10/10 recommend. I even suggest them to my clients when they're having car troubles.
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September 2023 by Paula Wayulwe
Thank you so much for making my visit as transparent as possible. There seems to be a persistent perception that plagues the industry as a female shopper when it comes to auto repairs (mistrust). However, your ability to explain each step along the process made it easy to understand my repair and my quote. I always felt informed and never second guessed any decision I made. In the past I would've rather gone to the dentist than the auto repair center. I'm happy to have found a trusted auto repair center.Services: Air & cabin filter replacement
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September 2023 by Jenna Weir
We were referred by a family friend who would never steer us wrong, yet I was still blown away. Genuine people, work and prices. Our car is more important to us than ever this next month with therapy for our son and our wedding/honeymoon. Downtown auto took great care of us in a more than reasonable time at a reasonable price. Not too mention one of the issues being fixed was part of how the car was sold to us from a household name dealership. I’d pay money to bring any of these guys with the next time I buy a car, we’ll always be back for our vehicle needs and if you’ve never been here this is your sign to look no further.Services: Electrical repair
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September 2023 by Jim Moran
If the biggest things you want in a repair service are honesty, great work and good people, this is your place. I've been going to Downtown Auto since 2001!Services: Electrical repair
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June 2023 by Scott H.
Very helpful and kind! We were on vacation when our car lost acceleration and the check engine light went on. Jeff quickly gave us the diagnosis and paperwork for a potential warranty repair at the Kia dealership.
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June 2023 by Joel Ruzziconi
Absolutely the best! They did great work at a great price. Fixed my brakes and the censor that was bad. They communicated with me and were very honest. They will have my business forever.Service: General repairs & maintenance
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May 2023 by Kay G
Words alone cannot express how grateful we are to have found downtown auto service. Our story is quite lengthy, I won’t bore you with all the details. However, it’s important to provide a brief background to fully understand why we will NEVER use any other shop than downtown automotive shop!!My daughter found her ‘perfect vehicle’ - a classic Ram Charger Power Wagon. Well, when she purchased the truck she was taken for a ride. She was over charged for the truck, purchased it since the owner said no major repairs needed!Well, after spending $900.00 here, $700.00 there, the truck needed to go back in for repairs. After a few months, she finally received the call stating her truck was ready for pickup. We went to ‘the auto shop’ in Pound, WI (approximately an hour drive away) to be slammed with a bill for approx $2,000.00.Things were looking up for her. Put gas in the truck and started our return to Green Bay. She made it no more than 2 miles before the truck was inoperable - forcing us to have it towed resulting in additional out-of-pocket expenses. I suggested she contact downtown auto service to ask them if they are willing to take a look at her truck.She spoke to Tyler who said, “sure, we will take a look at it and feel free to have the truck towed directly to our shop”. We could not have made a better choice!Tyler is extremely professional! He walked us through the entire process - from initial assessment/diagnosing and through the repairs. Tyler kept us fully informed regarding what the team was doing to get her truck up and running.I want to personally thank the entire team at downtown auto for going above and beyond to get my daughter’s truck running while keeping costs down. There is no other shop in town that I have worked with who cared so much about customer satisfaction that I will forever be loyal to downtown auto service in Green Bay, WI. Thanks again for all that you have done!
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April 2023 by Emma Wallander
I’ve been taking my vehicles to Downtown Auto for about 5 years. Their customer service is THE BEST. Each employee greets you with a smile and kind words. They take the time to listen and explain, and the cost is always reasonable. Love it!Service: Oil change
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April 2023 by Miss Margie
Trustworthy business and reasonableprices! They don't talk down to you when explaining what's wrong with your car. Very nice guys!
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April 2023 by Tina M.
Downtown Auto gave great service! Starting with the front desk staff who were extremely friendly and helpful. My car was already at a local dealership and problem wasn't fixed. Aaron was able to fix my car. It was way cheaper than the other place we had the car. Also we were trying to get a 2nd key fob. Aaron recommended Ironman Locksmith who came to my work and was able to get me a 2nd key fob in under 15 minutes, another great service! Would definitely recommend Downtown Auto and Ironman.
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March 2023 by Susan Hirsch
I was super impressed with the way I was treated at this business. I brought my car in for an oil change and a radio issue and they were so attentive and explained everything to me along with pictures. I also had a handwritten thank you note in my car when I picked it up. Because nobody takes the time to do those little things anymore, it put them at the top of my list for future appointments for my car. And everyone was super nice. Definitely my new go to for anything involving my vehicle.Service: General repairs & maintenance
