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September 2023 by Marti Sauers
Our uncle rented a trailer from this location for us to take back to Arizona for him. We made it to New Mexico on the bald, three-year old tire. When it blew, the trailer dragged and started a brush fire along Interstate 40. With fire coming at us and our new truck, UHaul roadside assist decided it was more important to ask me to take photos of the trailer and ask me about damage to the trailer than to dispatch help. I was on the phone with them for 15 minutes before help was dispatched. Thankfully, I knew enough to call 911 first. The county Sheriff told us about the local mechanic that UHaul would likely dispatch and I called them direct. As he was pulling up, I received the text that help had been dispatched and would be with us in the next 30 minutes. The fire was put out by the local and volunteer fire department and we were on our way on the new tire. THANK YOU to those who helped. As for UHaul, thanks for putting us and many others in danger and taking ZERO responsibility for your actions. When we returned the trailer in Arizona, my husband was left to park and unhook the trailer in 110 degree heat while a UHaul employee sat in the office watching YouTube videos on his computer. The woman who checked me in was nice and helpful, but the young man on the computer certainly explained how we were put on the road with a bald, three-year old tire on a trailer going 2000 miles across the Midwest. We lodged a complaint with UHaul and it was placed with the Green Bay area manager. He was horribly rude to me and to make it worse, the final determination was that we must have hit something or overloaded the trailer. First, if we had hit something, our truck tires would have been impacted. They were not. The trailer was carrying boxes with household goods (dishes, bedding, etc) and it wasn't full, so unless we were limited to carrying pillows, it was not overloaded. So, no Brandon. It was more and very likely the bald, three-year old tire and employees who put us on the road in danger, roadside assist that spends 15 minutes asking ridiculous questions while trucks whiz by at 75 mph and fire heads our way, and people in the return office that allow a 60+ year old man to park and unhook his own trailer in 110 degree heat while they watch YouTube videos. Roadside assist wanted photos. Well, here they are. You can see them with the rest of the people looking at your reviews. The tire is clearly old and the wheel not maintained at all.
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April 2023 by MaryJo Johnson
So helpful with everything u need
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December 2022 by Richard Mamrosh
Been a customer there for many years. Always friendly and easy to work with. Never a problem.
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October 2022 by Austin Belke
Too the point! Got our storage unit with no problems
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June 2022 by brendan stegmeier
Do not use the app to pick up a truck when they are closed,. Very upsetting , went through the entire process to pick up the truck and all for nothing since the key boxes were empty!!!!!!!!!!!
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April 2022 by Bart Erdman
Again didn't take long to get the trailer and also when I brought it back.Real quick. Excellent service.
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April 2022 by Brandon Selissen (Brandon S.)
Wonderful location for U-Haul truck and trailer rentals. They also offer storage and manage apartment buildings.
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December 2021 by Jon Jeske
Yes in & out
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November 2021 by T Phe
Great for uhaul rentals and good prices on storage units. Customer service was great.
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September 2021 by Bobby Barron
I came in this morning with a bad opinion of U-Haul and the lady at the desk, I’m not sure her name tried everything in her power to make my day better and she succeeded. I appreciate the customer service here
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September 2021 by Amanda L
Friendly staff, easy self-return process
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December 2020 by Tracy Phelan
Great for uhaul rentals and good prices on storage units. Customer service was great.
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September 2020 by Lee Stevens
Cus i work there
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April 2020 by Joyce Lopez
Very helpful
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February 2019 by Chris Ferrari
Untrustworthy company and the rude people
