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January 2024 by M Strong
I have stayed here many of times while passing through for work. This hotel seems to have a lot more activity (noise) than many others I have stayed in. For that reason I don’t think I’ll be staying here again. For those who don’t know I believe the reason for so much activity throughout the night at this hotel is due to a casino being within a 100 yards of the property. Hard to get a good nights rest, for me it is anyhow.
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January 2024 by Chris Ellis
Nice room but wifi was horribly
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January 2024 by Mary Lamkin
Rooms: The room was nice other than a dirty coffee pot and it was 80° when we checked in and there were two different controls for the heater it took a bit to figure out
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January 2024 by Deborah Waddell
I'm handicapped with difficulty walking. Christopher was excellent in assisting me with getting ice, getting the luggage cart to my room, and helping me open my door when the card key wouldn't work for me upon my return to my room. He deserves corporate attention for knowing how to do an excellent job.
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December 2023 by Tonya Brooks
Rooms mostly clean. But issues with fixtures in bathrooms. Very nice staff ?
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December 2023 by Sherika Dortch
The room was extremely clean nice and comfortable! I will be staying again if any rooms are available.
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November 2023 by Steven Davidson
Rooms are very nice. Its a renovated older property. Floors are noisy, you can hear people walking above, and our bathroom door wont latch closed. Ice machine is only on the first floor. The breakfast is kind of sad compared to my friends experience at the Fairfield Inn close by. IF I am back here again, I will choose Fairfield.
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October 2023 by Jennifer L Williams
So far all is well very friendly accomodating staff room rate was very good especially being weekend.. The dining area is very spacious and nice and offers real complementary breakfast not just cereal or breakfast danishes. Room was very clean and bathroom stocked with everything one would need (though we brought out own) but shampoo conditioner lotion body wash everything stocked room was very clean and smelled good.. All in all definitely a good place especially if you're going to casino as it's literally a 5 min walk or quick ride if you wanna drive.Rooms: Very niceNearby activities: Casino right byWalkability: Literally 5 min walk to the casino
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October 2023 by Racheal Hamilton
Second time staying here won’t do it again. This time our room appeared unclean - sheets/pillowcases had what looked like eye makeup smeared on them . shower curtain had a large brown stain on it, phone in room did not work. Had hair all over shower walls and soap pumps . Not mine it was dark brown/black and curly we have blonde straight hair. Was woken by a gentleman screaming profanities around 6 am he kept walking back towards the doorway taking and making hand gestures to someone but finally left (couldn’t call down quickly the phone was broke) there were some staff members working that were wearing open toed slides sweatpants and their Hilton shirt. That’s not very professional or a great representation of the Hilton brand. Asked the front desk for a couple towels and wash cloths the gal whipped her head around and just walked off and tossed some on the counter. At check out I brought these concerns and troubles to the front desk lady who simply replied “yes ma’am”I was floored - no apology no remorse and zero cares were given from her. Terrible way to represent a Hilton property. Was very disappointed in the experience as a whole . Started our vacation off in the wrong way . An apology or just some emotion that she cared would have been nice but she did not care whatsoever.
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October 2023 by Dave Ohhh
We were on the road late at night and needed a room for one night. We had already used the Hilton app (I'm a diamond member) to see what locations were in the area. We called this location and the person who answered told us a higher price than the Hilton app showed. When asked about it, they said they could reduce the rate by $5 which was still more than the app showed.We called another location a few minutes further down the road, and they understood our situation and gave us a great price and room.I'll be traveling back to this area soon and will be using that location instead.
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October 2023 by Tina Milstead
We have stayed at this hotel many times since Windcreek casino opened and have always had a very nice experience. We had helpful staff and clean and spacious rooms. The breakfast is always fantastic as well. The maid just found my mother's antique rosary beads and turned them in. If we could get her name it would be great.
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September 2023 by andy cao
Didn't feel this place was worthy of a 3 star/Hilton name- better prices at holiday inn/IHG or Marriott, ACROSS THE STREET.Wifi never worked during my stay (Sept 2-4), amenities were apparently down for some construction (incl. 1st floor public bathroom), QR room code was basically a skeleton with no info. Ice makers in the hallway weren't operable on all floors. I'm apparently supposed to leave on Sept 3rd and have been bugged about leaving; rather than the original receptionist putting me down to leave on Memorial Day morning. I felt like all my stuff was gonna just be stolen from housekeeping for the rest of the stay. No veteran discount for specifically the weekends? Room prices not disclosed to me at all.Room was alright though, felt like any other 2-star. I didn't have mold problems on my room (427) or other issues other folks had. Not sure why I had a 2bed as solo (unless receptionist just gave me the most expensive room without disclosure). Floor evac plan said I was in room 420. Only complaint is the power outlets are way too far from the beds so charging your phone with a short cable is gonna be annoying.Food & drinks: Small breakfast of pancakes, omelettes, cereal, etc. til 10a. Coffee available
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September 2023 by Jeanne Primeaux
This place has some pretty bad reviews and I agree with some and some not so much. First of all the lady who checked us in was very rude and didn't seem like she liked her job very much. I am big on hospitality and customer service. I always ask to see a room before i confirm a stay and she gave me a key to someone's room that was occupied. When I came back down to let them know they gave me another one but seriously thats a bad mistake and made me feel uncomfortable leaving my personal things in my room wheh i was gone knowing they night give my key to anyone. The rooms were ok I've seen better but I've seen much worse. The carpet in our room wasnt to bad and the bathroom was decently clean. I travel with lysol and febreeze so if you stay ask for room 320 it smells good and is sanatized lol. Overall we had a good two night stay and would probably stay again.
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September 2023 by Joey Flowers
Worst hotel in Atmore! Staff is unwelcoming and didn’t seem to care about guest needs. Hotel needs a lot of maintenance and has a mold smell. 4th floor carpet was soaked outside of the elevator and slipped twice entering into the elevator. Wifi did not work during my stay and the bathroom floor tile was broken and falling apart making you feel like you are about to fall through the floor. Outside looked like no one has maintained the lawn or shrubs in months. This is not a 4 star hotel, more like a 1.5 star hotel
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August 2023 by Troy Baker
Two stars does not reflect on the staff. They were great. ... The entry door to our room had a two inch gap under it and you couldn't sleep because stacking people side by side or across from each other. Way to much noise.I don't know why because only five vehicles were there and it's 4/5 levels. Breakfast was so old it literally ran right through us so we learned real fast to eat elsewhere. Rooms were almost 200$ and nothing special. The pool was so dirty I ended up going down there and cleaning it myself. Emptied the overflow trays etc... Horrible view because of construction. Obviously under bad management. Lesson learned!
