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February 2024 by Jin
I am extremely disappointed with one of employees that refused returning items ordered online. She said I need to return back to where they came from. The reasons are missing parts and poor quality. I explained her that these came like that and never installed parts. She told me these parts are not from this store so she can't handle that. She was keep saying call Autozone return department and they will care about that. I know parts from online or other stores could return any other stores in US.I hope she learns more about return policy.
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January 2024 by Camilla Stricklin
Very kind staff but took over an hour to get my battery changed.
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January 2024 by Bill L
If they can't look it up on the computer it doesn't exist. Better know the part number and what aisle its on before you call. I miss the days of NAPA parts guys actually knowing exactly what you need when you call without referring to the computer and telling you it doesn't exist.
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January 2024 by Jennifer Hallauer
My daughter had to get a new battery after the break and the people here were awesome! The guy checked her battery and installed it and was super nice about the whole ordeal!
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January 2024 by Rebecca Schafer
So patient and willing to help!!! Best auto zone
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January 2024 by John T
When you call, an employee might pick up the phone and just hang up on you to get the phone to stop ringing!! That’s what happened to me…
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January 2024 by Scott L
Nice staff
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January 2024 by John Lindo
Best customer service
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January 2024 by Brandi Meadows
Awesome customer service! Alexis even offered to help us in the rain with our new windshield wiper blades!! We will for sure be coming back for all our vehicle needs!!!
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January 2024 by Angel Williams
Stewart has no customer service skills whatsoever. He was rude and unhelpful. The lady in there didn't know what she was doing but did her best to help and we actually got it done. She was the hero of the day due to not giving up. Wouldn't send anyone there unless it's the last result
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November 2023 by Joey Smallwood
Went in looking for a lug nut. They spent 20 minutes looking for the size I needed they couldn’t find it. They didn’t offer to order it. They didn’t cross reference the Opelika store for me. I called back later to have them order it for me once I talked to another autozone about what I could do to get it. They take my information and say the part is ordered to call ahead the next morning before I come to make sure it’s there. I called this morning and they apparently have no record of me calling nor is there any record of me making an order. I don’t recommend this autozone. I recommend the autozone In Opelika, AL well over the Auburn store. This is shameful and a waste of customer time. Do better autozone of Auburn.
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October 2023 by Christy Sharit
I was traveling and my car wouldn't start. They replaced my key fob battery and tested my battery. Awesome service!
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September 2023 by Payton Lackey
Alex was incredibly helpful when I was trying to get a new battery! She was very knowledgeable and truly cares about what’s best for the customer. 10/10 would recommend Alex!!
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September 2023 by Karlee Reed
Their battery testing is free because it’s literally inaccurate. My battery had been dying daily and I took it to get it checked out. Autozone tested & said it was perfectly fine. Took it to Gray’s Auto and they said it was kaput as I suspected. Had to get a new one. I won’t trust it anymore. The employees are sadly not very nice either. I’ve never felt comfortable coming to this location and won’t be back.
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September 2023 by Nagee-ullah Hassan
Very poor customer service. Employee name tag was Stuart, D .he checked my vehicle battery and informed me it was bad. He checked the inventory and they had one in stock . I said fine I’ll take it, then I asked have you ever installed a battery in a jag before , he said no. I informed him that the last time I had a battery installed the mechanic plugged in a portable power source to ensure my codes were protected. I asked are you going to do that . He started he didn’t know anything thing about plugging in a portable power source or codes. I asked are you comfortable selling me a expensive battery and you don’t know how to correctly install it ? He said well since you put it that way I don’t feel comfortable selling it to you. I said thank you and have a nice day. My point is if you don’t know what you’re doing say so upfront or ask someone on your team to assist you. Don’t just sell me your product and hope nothing goes wrong. I went next door to O’Reillys and those guys knew exactly what to do. I do not and will not recommend 1054 Opelika Road Autozone store. Go somewhere that have competent employees who are concerned about your vehicle and not just your wallet.
