September 2021 by Dexter Scott
They want to test things I've changed within the last two months and charge me. I can't do it. Money hungry business
September 2021 by Jr The CatMan (Jr.'s Trap Neuter Return)
Love their service
August 2021 by E C.
We came in to have the brakes redone and the tires rotated. They couldn't remove the wheels from the car and sent it to another shop. That shop broke off the tire lug nut spindle. fire stone refused to take any responsibility for repairing the spindle. She left us with a missing spindle and the bill for their work.
August 2021 by C B.
They will try and make whatever money they can off of you even when they know there are solutions that will do the job without costing $$$$. Find a better company that's not out to tell you to replace a tire when it really doesn't need to be. Typical large company attitude and no hospitality. They even have a sign hanging in the lobby that says something about honesty but they are far from being honest.
June 2021 by John Collins
I do not like that I am so familiar with this store but my wife's Acadia has been temperamental of late. The good news is Justin and the chaps at Firestone are great to work with. Highly recommend.
June 2021 by Jerod Nolen
Great customer service, and a job well done!!!
May 2021 by Chad Weaver
Highly recommend this place. Had a little accident on the way back to Maryland and everyone here was friendly and professional. They got us in and back on the road in less than an hour. Really great people here.
May 2021 by Greg Gillis
Great place had a slight ordering issue with my tires but they worked it out. The whole team even stayed over to make sure they got my car done . Can't recommend enough.
May 2021 by demetria williams
I am completely disappointed with my experience here. I caught a piece of metal in my tire on my way to work so i had to leave work to get my tire replaced, $151 was paid for one tire 215 50R17. A few days later my Tire Pressure Sensor goes off and I add air and recalibrate my tires, just for it to go off again. I called them they told me “our calibration system is down and we did not reset your sensors” which seems like a minor fix of course, but it’s not. Now, if my tire pressure is low, I won’t have any idea because my sensor has not been reset and therefore it is not functioning properly. I now have to leave work, again, find another location and have them correct mistakes that were not disclosed at the time of my visit. Very disappointing. Let’s not halfass any other jobs, if you can not do it right in it’s entirety then you should not be doing it.
May 2021 by mayra rodriguez
not exactly good but sometimes good
February 2021 by Cindy Snyder
Left caps off under hood after oiil change on 1 trip. Froze bank account 10 days and refused to help resolve hold after payed by another method on another trip. Payed for unlimited tire rotation and balance with new tirea but they seem to be trying to find ways to loose my business.
October 2020 by Spencer Stiles
Place is a disaster. The last 4 times I have taken my car here I have had to take it back the next day because they messed something up. I was contacted by the General Manager AND Area Manager after my surveys. NEITHER of them provided ANY compensation for my wasted time and money. Highly recommend not going here.
October 2020 by D-Son Johannes
Did a oil change at the 280 location last month and they forgt to put back the engine oil cap..i didnt even notice till lastnight when i see some oily fluid coming out the bumper so i open upbthe hood and realize i the oil cap is missing. I took it in this morning and all they did is put a cap on. I was told it was scrub and clean but i dont think they did any of that..i still gt oil under the hood,the hoses and the covers.. really not recommend going there again.
September 2020 by Erik Marchese
Honest, helpful, checked out the car and did not try up sell me things I did not need. Great to work with.
September 2020 by Daryn Salger
Barry was great very Courteous and fast I will definitely recommend your Firestone to all my friends thanks again Barry!!