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November 2023 by Paul Syesta (South Dade Dude Channel)
Fantastic Salesperson! Kind, Caring, Understanding and friendly! Helped me every step of the transaction. The Cleanliness and Detail Work of My Delivered Ford Transit was The Best!
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November 2023 by Tanja Lukatschewitsch
Absolutely horrible service. Maybe I just had bad luck with my “service advisor” but I know I will never go there again. Originally I made an appointment to get two safety recalls fixed. Weirdly, from the point I set up my appointment until my actual appointment the check engine light came on. So when I brought my car in I asked them to also read the code and I also wanted to get a tune up done. A couple of hours later I get a call from my”service advisor” Justin, just randomly telling me that I need a new engine and everything will cost $10,000 as if it’s no big deal. I said I will come by later to discuss. After I got there I obviously asked for more details and wanted to see the diagnose on paper and all that so I can look more into it. He kept repeating the same thing, told me just exactly what the code said about three times and then getting visibly annoyed that I kept asking questions, making it very obvious that nobody has just once opened the hood to actually look at it and see if the code is correct. I mean seriously?! That guy just told me I need an engine replacement for 10k. In cases like this I would expect the absolute best of service and help without getting annoyed looks. He obviously also couldn’t give me any details on paper. I asked him if he has the code number and he said “no”. So I asked him if he can find out so he went to the mechanic I guess, came back after 5 minutes to ask me if I’m getting it done or not (without providing me the details first). At that point I was just shaking my head. I mean the reason for him to get me the details was for me to make a decision yet he couldn’t give me the details before making the decision?! That just sounded like an absolute scam to me so I decided to take the car home. Which is the only way I was able to get a detailed description of the issue from him anyway. I had to pay $216 for the code reading and THEN I finally got a paper with all the details. I still can’t believe that happened to be honest. We all know dealerships are the most expensive and try to make a lot of money off of you but I have never seen anything as bad as this and I really don’t understand where all the good reviews are coming from. Maybe they are better at selling cars than fixing them.
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November 2023 by Jan Musso
Our salesperson, Don Mathews, went above and beyond to provide us with the best purchasing experience buying a vehicle that we have ever experienced. All of our paperwork was completed ahead of time so all we had to do was learn about the truck, test drive it, and make the down payment. Branson Montgomery was our finance manager and he made sure the financial aspect was as painless as possible. Both of these gentlemen are an asset to Long Lewis Ford. If you are in the market for a new car or truck ask for Don Mathews!!! He he will set you up right!!!
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November 2023 by paula Medlin
I was told they had a large inventory of Lincoln’s and I contacted a salesman and he found what I requested. After I made the trip to Hoover I changed my mind and my salesman found the new one I requested. Great friendly service!!
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October 2023 by Joe T.
I ordered a Ford Lightning in another state and moved to alabama. Either their help, I was able to get the order changed. I ended up earlier buying a truck and then mine came in. The sales team and finance team over at Long Lewis was like night and day vs the other dealer I had used. They had to be the best car dealer ship ever. Super helpful and allowed me to purchase the one I ordered and wanted. I can't say enough positive things about them
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October 2023 by Debbie Brunson
Outstanding experience! We have owned a Lincoln for almost 20 years because it is a great car. Long Lewis was most accommodating to us in our look for a new car. We usually drive to FL to trade cars but decided to give Long Lewis a try. We will definitely be loyal customers going forward.
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October 2023 by Arnab M
I found Karl to be a friendly, patient and caring person with an honest problem-solving attitude. Karl kept me up to date with the progress details as they arrived from the factory. This S650 being a new release, didn't have a detailed market feedback available, but Karl extended the complete support and co-operation of his experience to sort through the various Ford options and accessories to help me configure the vehicle I was looking for.
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October 2023 by Jodi Tofani
Neil Borganelli was a great guy to work with. He was excellent at communicating through the entire shopping and purchasing process! We have bought several vehicles from Long Lewis and will continue to do so in the future. Love my new Bronco Sport!
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September 2023 by Mike D.
They charge $285 an hour in labor rate vs Town And Country Ford in Bessmer who charges $210 and hour, plus Town and Country do the work twice as fast with better service. If you want to save money, take you vehicle to Town and Country Ford in Bessmer.
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September 2023 by G W
Horrible service. I was left in the dark about my car most of the time. I was told it would take 48 hours to diagnose the problem, it took them 10 days. My warranty only allowed for 10 day free loaner. I was not given the option of driving my car while the parts were on order. It took right at 3 weeks to be completed.The excuse was people on vacation etc etc. Well, I paid for that when I purchased the car from Long Lewis. I paid for that when I purchased the extended warranty from Long Lewis. And then they triple dipped by making me pay for 2 weeks on a loanerAfter all that my vehicle made it 48 hours and the check engine light came back on with the exact same problem.I have never posted a negative review of a company before, but this experience was such a load of hot garbage it needed to be said.
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September 2023 by Ashlynn Weissgerber
We have gotten our last 3 vehicles from Long-Lewis, all thanks to Blake Lawson. I refuse to shop anywhere else because finding a salesperson I trust is a huge deal! He’s attentive, patient, and always has our best interest in mind. He really does any and everything he can to make the most of the vehicle we get and takes great care of us every time. We are always treated like family at Long Lewis!
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August 2023 by Daniel Vazquez
Overall, it was the best experience ever at the dealership. The salespeople (David and Juan), management, and financing were friendly and courteous. No pushy sales tactics or pressure into buying something I did not want. I recommend Long-Lewis of Hoover 100% to anyone looking purchase or lease a vehicle.
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August 2023 by Brandon Winstead
Karl with a "K" was so awesome and fun to work with! I had a memorable experience at Long Lewis and cannot wait to buy my next new Ford from them! I am in love with my new 2023 Platinum F-250!
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August 2023 by Amanda Aldridge
Karl was referred to me by my sister who had a wonderful experience recently. He was awesome to work with and very knowledgeable and professional. He and his assistant Autumn took the time to get to know us and listen to what we really wanted. Then took the time to explain the process, which made us fell very comfortable and at ease. Karl wasn't pushy, which gave him a 10/10 in our book. He worked hard to assist us in every discount opportunity we could receive. We would recommend Karl to all our family and friends. Karl helped me find the perfect vehicle. The 2023 Ford F-150 has everything that I need and want. It had several features that I wanted. Everyone at Long-Lewis Ford of Hoover was friendly, courteous, and very helpful. Everyone did their best to find me the perfect 2023 Ford F-150. There is no going back and for on price, vehicles are marked at value and you get discounts based off what is given at that time. There is no super high mark up to need to negotiate. I would recommend Long-Lewis Ford of Hoover to all for your next automotive purchase.
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July 2023 by Stephanie Nelson
The inventory was not great for used vehicles and they were priced a bit high but the salesman who helped us out on an extremely hot summer day was absolutely wonderful. So were the ladies at the sales desk as you enter. For that reason alone, I would consider buying a new vehicle from them. I appreciate great service!
