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November 2023 by Brittany Hooper
Blake made my experience AMAZING! He was so understanding & efficient on TAT! 10/10 would recommend him to fix your devices!
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November 2023 by Alexis Paige
I got my screen replaced here a few weeks ago. The staff was incredibly nice and super fast. Unfortunately, the work itself was awful. I tried to go back multiple times after work and on weekends but every time they had closed early or the hours posted online were simply inaccurate. I’ve also tried to call but couldn’t get a hold of anyone. The screen is barely functional. Random buttons are pressed non-stop. You can’t text. You can’t look at pictures. You can’t do anything. The screen is also not fully attached. The top right corner gaps away from the phone. I ended up having to buy a whole new phone. The repair was worse than dealing with the broken screen. I’m normally not one to leave bad reviews but this has been so expensive and so disappointing.
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November 2023 by Miesha Parchman
The guys here are great!!!. Very professional and they work fast. I was without my phone for only a short amount of time. I recommend them for anyone needing a device fixed, they seemed quite knowledgeable. Thank you so much Chris and Bobby
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November 2023 by Brad McCarty
Never could get my part to come in. Been waiting for 3 months. Not saying it's their fault but there has been no communication on the status of the part coming in. I have to call every few weeks.
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November 2023 by Maggie Kessler
I originally took my phone 9/11 and as of yesterday it is not fixed. It is frustrating because my phone was fine when I took it in, I only went to get a new battery. They even wrote on the receipt everything was fine with my phone. When I picked up my phone the camera was not working and the phone was buzzing when I tried using the camera. So over 3 weeks total & 3 days of dropping my phone off while they tell me repeatedly bring it in, drop it off & pick up later. One guy admitted they broke it. But the rest lied. They are condescending, rude, liars, especially Blake.They had multiple times to be honest and do the right thing. At the absolute least they should have refunded me my money for breaking my phone. But now I have to buy a new phone because I use my camera & video for work.Everyone there must hate themselves because they are rude to customers & the customers there are always angry, look bored/tired & also have issues of things being broken. Read the bad reviews people, don't read the good ones, those are probably almost all fake.
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November 2023 by Tanja Davis- Dudley
Homewood Alabama store sucks! They leave before the store closes ant 7pm and we were standing in line for about a hour for someone to arrive. No avail. I ended up driving way down to the Hoover, Alabama store, drop my phone off and picked it up the next day. Dalton was outstanding! And he gets 5 stars. Y'all need to reprimand them folks in the Homewood, Alabama store.
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October 2023 by Walker S.
Worse experience I have ever had with any company! The guys are nice, but talk in circles about what might be wrong with my old laptop. I only wanted the data pulled off on a thumb drive since it was old. They would hem and haw giving technobabble, but when I went back (they do NOT answer the phones), they had not even opened it up. Then started making excuses again! Took it back, went to another fixit shop and had my data back on a thumb drive in 2 days.
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September 2023 by Jalen Hill
Pretty solid, they were able to fix some of my Nintendo switch joycons when the buttons were broken. Unfortunately, sometimes they will be unable to get the necessary parts needed for repair, in which case they will simply not be able to fix your devices. In any other case though, they’ll have your tech working good as new!
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September 2023 by Brandon Roberts
This place should be called ubreakibreakitmore! We took an iPad to have the screen fixed after it shattered. It still worked perfectly fine, but the glass was broken. It took three days longer than quoted to fix. When we picked it up, we noticed the glass looked different than before, but didn’t think too much of it. A few hours later we noticed there was already a crack in the top right corner. It was never dropped or put down with any sort of force. When we went to charge the iPad later that night, it wouldn’t charge at all. We tried several outlets and it would not work. My husband called and explained the situation to which they replied we would have to spend another $220 for a screen, THEN they would look at why it wouldn’t charge. Poor customer service, and I will never take anything there again! Go to Apple directly if you have to fix an Apple product! They will “fix” it with cheap parts and possibly break your product even more.
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August 2023 by Deanna Newman
Anthony was courteous, knowledgeable and efficient. My phone was repaired earlier than expected- a pleasant surprise. I would definitely recommend this store for your repair needs!
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August 2023 by S Boackle
I have always had a very pleasant experience with UBreakIFix! Their customer service and speedy turnaround has always been on point. Highly recommend for your electronic repair needs!
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August 2023 by Cyto Wing
They did a great job repairing a badly broken smartphone. It took longer than quoted because the guy working on it left before finishing and didn't say anything to anyone about finishing it. Luckily I called and someone did finish repairing the phone. The bottom line is they do good work but you need to call and check the status of your repair.
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August 2023 by Lee Hoffman
Appointment at 10am. Dropped of the phone and they said 2-3 hours. Wanted to check progress but 3 phone calls to them with no one anwering the phone. No updates all day long so I decieded to go back and check. Went back at 2:30 and phone not ready until 4pm. The good news is they replaced the battery and it works well now. I did get some updates after I left with the phone.
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July 2023 by Stacie B.
I have used UbreakIfix over the past couple of years and always had exemplary service! With several electronic devices in my family we are prone to accidents! The last time I went to UbreakIfix in hoover I was waited on very promptly and given a quote. The phone was ready the next day! Highly recommended for your electronic needs.
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July 2023 by Chuck Crosby
TLDR, if you like to get lied to and jerked around, with no service being provided, this is your place. If you want to get something fixed, seek another shop.What a disappointment. I brought in my laptop with a cracked touchscreen on June 20. I was told they had to order the part and it would be “2 weeks tops” to get the replacement, and they would call me.After 2 weeks of not receiving any communication via phone or email, I went in to get a status update. The person I spoke to stated that the part had not been ordered and I would need to call back the next week to speak with the technician assigned. I called Monday (no answer), Tuesday (no answer), Wednesday (no answer), Thursday (no answer), and Friday (no answer).Today, we’re 4 weeks into a 2 week project. I stopped by the store to get a refund. The person I spoke with stated “I called you to get more info. “ but couldn’t say when he called and didn’t leave a message (apparently my voicemail was full, although I’ve had 4 others leave voicemails after deleting 0 messages since I dropped off the laptop.) No emails were sent, no second or third call attempted, and no notes on the system that they even tried.Would rather replace the device than deal with these liars again.