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October 2024 by Leon Oshana
Very expensive pricing( parts and labor)
had a less then 30 minutes repair and they charged me full hour rate...part was double priced as well save your money and stay a way!!!! not recommended
at all very high price
small DEF Filter replacement( 20 minutes labor) i paid for part and labor $544
Ridiculous 😡
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August 2024 by Bashka Nur
Worst shop/macanicim I have ever seen
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July 2024 by Paul Aasen
I have been trying to get my 2009 Blue Bird All American bus factory air conditioners to work since I purchased the bus several years ago to build a Skoolie. I was getting very frustrated after paying two other repair shops to diagnose and fix the problem. However, after paying for the work, the air conditioner would always stop cooling after running for twenty-thirty minutes.
Last week I was driving the bus from Ashville to Greenville, NC when the afternoon temperatures hit 95-97 degrees. It was too hot to continue driving and I pulled over and turned on our Pioneer mini-split to stay cool while I researched who might have the proper knowledge and experience to finally get the bus air conditioner working.
Inside the covers of the evaporator units, I found the name (MCC) Mobile Climate Control, Inc. I was then able to locate authorized dealers and service centers across the U.S. It took me more that five hours of making calls to repair shops in the South East before I discovered W.W. Williams in Birmingham, AL. James Latham, W.W. Williams - Customer Experience Supervisor, took the time to listen to the issues I was having and was able to schedule me immediately. I went out of my way driving from Atlanta to Birmingham, but I had confidence they could fix my air conditioning system.
As soon as I arrived at the repair shop, the diagnosis work was started. A few weeks earlier, I replaced all four roof-top condenser fans and washed the condensers. Still, one of the new condenser fans would not power up. Pete, the air conditioner tech. discovered the fan control switch on the rear roof-top unit was malfunctioning. After determining the switch was not needed and not worth the time and money to replace it, I agreed to have him rewire the fan directly, protected with fuses to turn on/off when the system was activated. This fixed the fan and ensured proper air flow through the roof-top condensers, but still did not keep the system from shutting down after running down the road for twenty minutes.
Initially, it appeared that the non-working condenser fan was causing the high pressure switch to activate and shut down the compressor. This, I'm sure was part of the problem, but there was still something else going on.
Because the high and low pressure readings were as expected, the real issue was not obvious. Pete pointed out that the bus air conditioning system requires 14 pounds of refrigerant per the information for the system located in the rear engine compartment. The only way to verify the weight of the refrigerant was to pull it all out and test for leaks in the system. It was determined to only have 6.5 LB which was 7.5 LB short. This shortage was apparently causing the low pressure switch to activate and stop the compressor. After filling to 14 pounds, the air conditioner continues to blow cold air and problem solved.
I am quite certain the other repair shops (unrelated to W.W. Williams) did not actually weigh the refrigerant, but relied only on high and low pressure readings.
In my experience with school bus and motor home repair shops around the country, it is rare to find one that will follow through with customer service.
I am fortunate I found W.W. Williams of Birmingham. For the first time, I finally got the result I was looking for. No, I did not need a whole new air conditioning system. I just needed a repair shop I could trust to get the job done in a friendly and efficient manner.
Paul Aasen
Bend, OR
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July 2024 by david nesh
I’m not going to name my
Company for a reason but I took it at 12 noon on Friday of last week.
I went to get a regular oil change for my truck on 7-12-2024 at W.W.Williams shop in Birmingham, Al. Everything went well until I took my truck home . This morning Monday 7-15-2024 , I usually do an inspection on the truck to see if I’m low on fluids or if there is any leaks under my truck , you know the normal stuff you do when you do an inspection. So opened my hood on my truck to check the engine fluids and checked the oil dip stick and it was showing no oil line on the min. So I checked it again and said the same thing again. Which makes no sense cause I just did an oil change on Friday so the oil should topped off to the max. Anyways I had to put 2 gallons of my own oil to top it off which is ridiculous. I shouldn’t have to do that . And than I see my coolant level was very very low and I mean low. I had to put 2 gallons of coolant to fill it up. The shop is supposed to check all my fluids and top it off , that’s part of the oil change and put grease also on my fifth wheel wasn’t done either. That is by far the worse oil change I have ever had in my 15 years of my career in the industry. So I will definitely not take my truck over there again. I would recommend to go somewhere else instead of W.W. Williams shop in Birmingham, Al.
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June 2024 by Joe Smith
Stopped in to have AC recharged in our motor home 2 days before a big trip. They got us in and checked out within an hour and had us back on the road with cool air in about 4 hrs.
Thanks for your help.
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June 2024 by Ra Eaddy
Took my Truck to have Engine rebuilt after paying a substantial amount of money 28,000 to have it rebuilt. I had to return the truck 3 times for the same issue that I went in there for not happy at all.
here it is a fourth time and I'm just in refusal of taking it back to them. Because if they haven't fixed it one time, then the second time, the third time. makes me think that I'm going to get it fixed the fourth time same results The fourth at this point I'm just wanting a refund I'll never get work done here again poor service. Spoke with Brandon in reference to my issue he's going to tell me to try to bring the truck back I told him I wanted a refund he stated well that's not going to happen I'll let my lawyer handle that NEVER GET WORK DONE HERE AGAIN POOR SERVICE
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April 2024 by Rodney Adams
Top notch team.2nd to none.
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April 2024 by Rita Cogburn
We were stranded on I-65 and were towed to WW Williams on Friday @ 5:00 pm. The area was not the best of Birmingham, but Brandon came by to check on us and make sure we were safe. We were allowed to stay in their parking lot from Friday to Monday and had no problems at all. At 7:00 am on Monday morning, Derrick came to our 2022 Tiffin Phaeton motorhome to do a diagnosis, he found the problem and repaired it and we were on the road by 2:00! Great customer service, above and beyond!!
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March 2024 by Phillip Dobbs
Wouldn't answer the phone
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January 2024 by jay morris
I think this is probably the second shop that I have ever been to in my trucking career that actually care about o/o. I was referred to them by someone else. They told me about the staff and how they would take care of me. They have gone above and beyond to keep this o/o turning and burning. Great honest people.
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January 2024 by Joseph Greer
Great people and great, and fast service
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December 2023 by Reggie Johnson
Professional and Personable Service ‼️‼️‼️ Outstanding ‼️‼️‼️
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December 2023 by R McCaa
Great team people
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September 2023 by Thomas lott
They were very good people and nice
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July 2023 by Debra Evans Clanton
Truck part haven.
