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March 2024 by Jatinder Singh
7-8 hours to loading
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December 2023 by ALLAH HOO
Open 24 hours for pick up if u pick up dry freight OR pet food go to gate 3 its next to gate 2 its just few meters maybe 30 meters from gate 1 .but gate 2 and gate 3 same entrance and shipping right front of u left side building for dry frieght pet foods ETC.THEY HAVE SCALE TO YUHOOOO?
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December 2023 by Gurlal Singh
Checked in 3pm got loaded at 7pm
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October 2023 by Tonia Allred
This place is a nightmare. My husband drives hopper. This place needs BIGGER signs and some customer service training. Construction ? going on all over here. Parking is very little to none. Just be ready to wait regardless.
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August 2023 by V B
4 hours for loading and waiting. Have to park on street.Avoid this place
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July 2023 by Frank Brenn
Very nice people fast unloading and I will go there again ????
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June 2023 by Kathryn Rodriguez
Big Heart Pet Brands was an absolute disappointment. Their vmail directions are consistently incorrect, leading to wasted time and frustration for CDL drivers. Even worse, they completely ignore appointment times, leaving you waiting for hours. It's a logistical nightmare that violates DOT regulations. Avoid them at all costs.
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March 2023 by Mokhalid Isak
They load me before my appointment
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March 2023 by Joban Singh
They took me 3 hours before my appointment. Took 2 hours to load. They have weight scale inside.
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January 2023 by m p
**Warning ** The vmail directions are wrong!! Must turn right at the 1st light over river. Next light turn left then left at next light . Straight then turn left on 10th then right on market. Shame on Smuckers for leaving incorrect directions on the vmail for multiple yrs now . No regard for possible CDL Driver infractions on their record should you wind up one of multiple dead end or no truck streets trying to figure it out.unacceptable!!!3 hrs loads time.
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December 2022 by Jenya Varga
Came Sunday for pickup, there were only 2 trucks, loaded earlier, had appointment for 4:30pm, came at 11 loaded by 1pm, no overnight
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September 2022 by Keith O
Had a 16:30 appt.. delivered 2 miles around the corner to GE so I went and checked in at 15:26. Immediately assigned me to a dock, came out to the truck with paperwork and seal at 18:07. Nice people but the loading process was a little slow being that the load wasn’t staged.
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April 2022 by Henry Novosad
No room very difficult to drive thru yard. And super slow unloading. Obviously no overnight parking no driver facilities
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November 2021 by pindhu 7000
Long time waiting for pickup tooooo slow 4:45hrs I'm still on the dock
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November 2021 by vicky basra
They take forever to loading (4-5 hours). Be extra careful for entering & existing
