November 2021 by Holly Tinin
Walked into this store after looking online.... First off they only had one phone in stock to sell... Of course it wasn't the phone I wanted... Second advertise one price .. was told a much different price in store... Third the amount of glade plug in in the store made me taste the air. Assaulted by the sheer amount of perfume in this tiny store.... It was overwhelming to the point I walked out without finishing the conversation. Never going here again.. also the guy working there was very incompetent.
November 2021 by janette lee
Didn't have alot in stock but lots of good info
August 2021 by John Santistevan
the staff was super friendly and very helpful will def be going to them again
July 2021 by Mike Keenum
The staff is awesome. WAY better than the Muscle Shoals store
April 2021 by Kari Fitzpatrick
Austin Hammock delivers amazing service with honesty and respect. I ordered two Samsung S20 phones on Monday and was assured that they would be there on Saturday. When we came in to get them they were not in and according to what we found out they were never ordered. I appreciate all of Austin's honesty and respect for his customers. He is a great employee. The management needs to free adjust his work life and make sure that the customers are taken care of the way they should be.
April 2021 by Rick Russell
Customer service representative Cheyenne was friendly & knowledgeable. Excellent service.
April 2021 by April Mullis
I've had a horrible week and of course my phone being ruined on top of everything else just was the topping on the cake. I went in and saw Austin and I have to say, out of all the customer service experiences I have ever had, he literally went above and beyond, was genuinely concerned about what was going on in my life and on top of that he made the process of getting a new phone the easiest process I've ever had. I will miss him dearly when he leaves. He deserves the best with next of his endeavors and I just want to thank him for his service tonight. I recommend him to anyone!!!
April 2021 by Anna Broadfoot
My phone numbers were lost by another company and my account was in purgatory for days. I could not get help on line even though I tried for days.i finally made a personal visit to the cricket store on cox creek . Austin is the most reliable employee that they have ever had at this store .it took days to resolve but he never left me hanging.he stayed working on the account until it was resolved today and I'm grateful that he was there to help because he never made me feel like I was a burden.almost like my family like a friend. Wish every business had someone who cares about their customers like Austin does Thank you.
April 2021 by Kristen Leonardi
The staff is super helpful and friendly. Getting a phone was painless and cost alot less than we planned on. I recommend at least checking it out!
March 2021 by Jenny Harris
I had a horrible experience with the store in Russellville. I drove over an hour to get help at this store. Don, Cheyenne and Austin went above and beyond to help me with my problem. they were respectful, knowledge and very helpful. I will drive past the Russellville store and drive over an hour from here on out for all my Cricket business.
January 2021 by Whitney Smith
Great place for a new phone and a wireless plan that won't break the bank. Austin was a great help! Thanks so much!
January 2021 by Tonya Moore
Great service. Austin is awesome. Go see him in florence.
January 2021 by sabrina zills
Love it very nice too
December 2020 by Austin Hammock
Best prepaid cellphone service in the city and the guys at the Florence store are top notch!
September 2020 by Kenneth Moore
Austin is an awesome employee. He has gone above and beyond to provide excellent customer service.