April 2022 by Sara Robinson
A lot of things were not in stock and there was just a very limited selection. Sad to see this is happening.
February 2022 by Angelia F
I visited my favorite Sephora which is inside JCPenny Trussville, Al. I have had several experiences like this, but this time I decided I have to say something. Their were two associates there. One may have been training the other. I went looking for an eyeliner and a concealer for my oily skin. I told them what I usually wore,, that my skin was oily and what I wanted to try. this associate went on and on about what I should wear and then when I asked to see it she would say oh they don't have it here. I get mine from Ulta, she talked down about Rhianna's makeup and said she should have stuck to music. She advised me that Fashion Fair was now being sold again as I often inquire about it. She stated she does makeup and stated she was only there until she does something, but went on about what she wears and uses and then I would say well show me, and she would say oh its not here. They don't have my products, I order this or that or I go to Ulta ….. It is just so annoying and disrespectful to the customer as well as the company. Please do better with training and selecting your employees. If the associates won't even stand behind and suggest good products why should I even want to try anything here...... Please do better, please
October 2021 by Cordelia Copelin
Customer service was good in helping find the shade I needed and great place for your makeup needs
July 2021 by Lisa Cash
The most useless experience I have ever had. The truck is several weeks late so they were out of MULTIPLE brands and shades.
April 2021 by ANTHONY HAMILTON
Friendly and helpful
March 2021 by Charles Parsons
Lack of sells help
October 2020 by Tracy Andrews
Usually I have a better experience.However the clerk today was not helpful and did not want assist the customer.
March 2020 by Theresa Rose
They were nice but not as knowledgeable as every Sephora store team member I’ve ever met but they were lovely. Not as many of the premium brands and a lot that I haven’t heard of before. It’s still a Sephora in freaking Fultondale so it’s totally awesome and almost a 5.
March 2020 by Regina Paul
Walking by but it really look nice.
January 2020 by JoAnn Higginbotham
Love this place and im a big fan of there make up.
December 2019 by Sonya Franklin
Very nice I just dont.shop much
November 2019 by LACHITA BRADLEY
Best place for all of your make up and lip gloss!!! And beauty brushes!!!
November 2019 by Jacqueline Clark
My shopping experience at this location on tonight was horrible. The night manager on duty was very unprofessional.
October 2019 by melissa thompson
I have been to this Sephora 3 times and every single time I have the worst experience. The employees are NEVER helpful nor do they try to help you. I will not be back to this location. I have never had a problem with any other Sephora store besides this one.
August 2019 by Miss Behave
Very clean. Stocked pretty well. The staff was helpful and available. My return was easy. A little too expensive for me to shop one regular basis
