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September 2022 by Tiffany Henderson
Unfortunately Sephora inside JC Pennny is shutting down. They have a very limited supply and are out of all fragrances. Some items are marked down so it won't hurt to stop by before they close
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September 2022 by Mary Gibson
Sephora inside JC Penney is currently in the process ofmoving to another location.
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April 2022 by Sara Robinson
A lot of things were not in stock and there was just a very limited selection. Sad to see this is happening.
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February 2022 by Angelia F
I visited my favorite Sephora which is inside JCPenny Trussville, Al. I have had several experiences like this, but this time I decided I have to say something. Their were two associates there. One may have been training the other. I went looking for an eyeliner and a concealer for my oily skin. I told them what I usually wore,, that my skin was oily and what I wanted to try. this associate went on and on about what I should wear and then when I asked to see it she would say oh they don't have it here. I get mine from Ulta, she talked down about Rhianna's makeup and said she should have stuck to music. She advised me that Fashion Fair was now being sold again as I often inquire about it. She stated she does makeup and stated she was only there until she does something, but went on about what she wears and uses and then I would say well show me, and she would say oh its not here. They don't have my products, I order this or that or I go to Ulta ….. It is just so annoying and disrespectful to the customer as well as the company. Please do better with training and selecting your employees. If the associates won't even stand behind and suggest good products why should I even want to try anything here...... Please do better, please
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October 2021 by Cordelia Copelin
Customer service was good in helping find the shade I needed and great place for your makeup needs
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August 2021 by S D.
Their overall 2.5 stars is overly positive by 4 stars. Absolutely NO customer service because we all know they're doing me a favor by acknowledging I'm in the store (1 of 4 people on a busy day) Secondly, I dare I disrupt their day by wanting to pick up an online order. NOTE to JCP: I have NO reason to shop in your store when I can amazon anything you have OR go to Macy's or any other place. Teach your employees that attitude and mumbling is NOT considered customer service unless you work at Walmart. #Brenda was too busy to bother with customer service today. No more JCP for any reason. This is typical.
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July 2021 by Lisa Cash
The most useless experience I have ever had. The truck is several weeks late so they were out of MULTIPLE brands and shades.
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April 2021 by ANTHONY HAMILTON
Friendly and helpful
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March 2021 by Charles Parsons
Lack of sells help
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October 2020 by Tracy Andrews
Usually I have a better experience.However the clerk today was not helpful and did not want assist the customer.
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March 2020 by Theresa Rose
They were nice but not as knowledgeable as every Sephora store team member I’ve ever met but they were lovely. Not as many of the premium brands and a lot that I haven’t heard of before. It’s still a Sephora in freaking Fultondale so it’s totally awesome and almost a 5.
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March 2020 by Regina Paul
Walking by but it really look nice.
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February 2020 by Gabe P.
I was in dire need of new jeans. I was able to quickly find 2 pair and both were on sale! I even got 20% off of my purchase from a coupon available on jcp.com! ANA brand is one of my favorite JCPenny brands. This location doesn't have as much inventory as some of the other stores but had what I was looking for. The staff I encountered were all pleasant and helpful. JCPenny really has evolved with the times , so this isn't your "grandmother's" JCPenny! :) I can always count on finding a good deal!
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January 2020 by JoAnn Higginbotham
Love this place and im a big fan of there make up.
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December 2019 by Sonya Franklin
Very nice I just dont.shop much