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September 2023 by C Y
They were better than Uhaul?
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September 2023 by Mark Turner
The Penske truck shops around the B'ham area have all been money so far. I drive a lease truck for a company & they've managed to get me in & out pretty quickly & I haven't missed any appointments yet ?
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September 2023 by Eugene Jackson
The company I work for lease.our delivery trucks from there, and they are great. Very good service.
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June 2023 by Caleb Brown
Honestly not even worth the time dealing with them. We made a reservation for a specific size and when we arrived was told it would be a bigger truck. Due to the size restrictions we have this has now screwed our entire move up. Thanks.
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June 2023 by Chanda Mitchell
My company has been doing business with Penske for about two years now. Even at the last moment, they have always managed to find us a truck every single week. Thank you, Penske.
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June 2023 by Jim Sledge
Great service. Employees are amazing here. I will definitely go will them again in future.
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June 2023 by Michael
The guy at the front desk really went out of his way to help.
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June 2023 by Deserea Tidwell
Kept me moving when my rig had to go to the shop.
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May 2023 by Andy B.
I had a 24 hour one way truck rental, dropping off at this location on 5/26/23. Turned the truck in 4 1/2 hours before the 24 hour mark yet was charged $103 for an extra day rental as they didn't "check in" the truck until 23 minutes after the 24 hour mark. Shady business practices is an understatement!!!I'm not sure if they thought I wouldn't notice the charge or if they are just incompetent but either way, I do not recommend using this location. Or if you have to, make sure you get documentation while there that you have turned your truck in. Local business locations like this give national chains like Penske a bad name.
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May 2023 by Isaac B.
I originally had a UHaul reservation at the Vestavia location and they completely screwed up the truck I asked for. 24 hours before my move, I canceled the UHaul and made a reservation at this Penske location. I called the front desk and they made sure I had a specific size of truck assigned to my reservation so it'd be ready for me in the morning. Justin was extremely helpful and personally ensured I got exactly what I needed. The process was quick, easy and straightforward. Truck rentals are more expensive here than other places, but I'll happily pay more for the customer service and convenience. The truck was clean and Justin explained the features to me before I left. Management has surely changed since the last review. I'd highly recommend!
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February 2023 by Jon Wilson
Didn't have the truck they advertised for sale actually there
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January 2023 by Mark Nevarez
Needed oil for blown gasket . Gave me two !
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October 2022 by Kerry Rice
Extremely helpful people AND my issues were fixed!
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September 2022 by Mara Davis
Had to move last minute and customer service was so helpful. I called them Sunday afternoon on the 30th and they had me in a truck the next day at 9:30. Not to mention the person who gave me the truck was incredibly fast and helpful. Couldn't recommend it enough.
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August 2022 by Barry Vice
This is the place to go they got my truck back on track excellent job hats off to those guys
