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October 2023 by S Steward
The manager there was blatantly racist during my pick-up today (10/10)! There was a white female customer there picking up an order for someone else and not once did he (white male) ask for her ID. When I proceed to pick up my order, he asked for my ID AND an email of my order. I shop and pick up at this store once a week and I have been for 2 years and I have never experienced this before!
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May 2023 by Kay C.
I have so much respect and patience for retail and customer service. What I have zero patience for is incompetency, willful ignorance, and lying.I went to pick up insulin (have been doing so for 6 years, but only second time at this location, and last time they overcharged me) and was told my copay was $50. I corrected the employee to the $25 copay for a 30 day supply, saying I know its a pain but this happened last time and it was easily fixed by them contacting my insurance, and she immediately acted disgusted and inconvenienced, and refused to be helpful, saying over and over basically "It's $50" "We can't be wrong" "its billed correctly" etc. without bothering to double check at all. So I pulled up the document from my insurance company with the fixed price on it, and showed her and told her (after inquiring) it's probably because the two boxes were a 38 day supply, which anything from 30 to 90 supply IS $50, and to please break the box to get under the 30 day mark. Then she and the manager lied to me and said the FDA mandates they cannot do that anymore. I said unless something changed in the last few weeks, that isn't true. Because the FDA RECOMMENDS pharmacies not to break the boxes because there was a fiasco a few years back concerning dispensing errors IF patients were only receiving standalone pens without instructions, which was not the case here. And again, it was a recommendation and NOT a mandate. Other CVS and every Walgreens I've ever picked up at have broken boxes to give the proper dosages so I know it isn't even policy. But the incompetence and nasty attitude led me to believe I wasn't going to be able to reason with these two so I said cancel the prescription and I'll go to my usual pharmacy.Dear God. Don't go into retail if you can't be decent at the job or at the very least, not have an attitude when someone questions the (WRONG) price and doesn't like being lied to. I've had this very issue solved so easily and kindly with the last pharmacy I went to, so I understand not knowing the details until we reach a resolution. Its new information, I respect that. But to continue being ignorant because you feel inconvenienced, and then to lie? If I could give this interaction and these two employees 0 stars I would. I have now moved all my prescriptions from CVS to Walgreens based on this alone.
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April 2023 by Shera Shaker
Young man named Joey/Joseph was very kind and courteous. He was kind to everyone, not just myself. He made sure to answer my questions, and fix any issues I had with my purchase. Will definitely be back because of him. :)
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April 2023 by Bray Johnson
Always great prices, but they really seem to follow ethnics around to the point to where it's uncomfortable to even shop sad I shop there nearly every week for the coupons and still get followed butits the only near my house.
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January 2023 by Jon Tanja
Rx had been called in and was ready when I arrived. With insurance 2 prescriptions $5.00. rph very efficient and professional
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October 2022 by H S.
I made a vaccine appointment last week for today. I showed up and was not acknowledged at the vaccine counter even though I checked in online. I got behind a guy with no appt. When they told him to wait I asked if I had to wait even though I had an appt and the tech said yes and there is no way to know how long before we can get to you. So long story short, don't waste your time making an appt for a vaccine they won't honor it.
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September 2022 by Stephanie Langford
Went to get 2nd covid vaccine and was told no we can't do it we close in about an hour. They had 1 hour and 23 minutes before closing. This was on Labor day so only cvs pharmacy opened because they are a 24 hour pharmacy and not sure if they were closing for dinner break or what since they are 24 hours. They were not at all busy no one in line inside or outside either.
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August 2022 by Whit McGhee
I've used several of the pharmacies in the Riverchase area and feel that this CVS is the best one among them. The service seems to be pretty good, although it helps tremendously when you use the CVS mobile app. This was previously a 24-hour CVS but is no longer; I am deducting a star because they recently made further unannounced revisions to their hours and at this point their hours are the same as any other CVS. I hope they plan to return to an extended pharmacy schedule at some point in the future.
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July 2022 by Cornelius D
4 ⭐? four stars for music& the sun for how HOT it wz(no AC). If u like the foodget out more often& take a bottle of H2o wit u too !!!!DARIUS Lit the joint UP ☝
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March 2022 by Tim W.
How can a drug store and an insurance company CVS Caremark be run by the same company. More money for them and less patient care for us. FYI This store is not a 24 hour pharmacy either The staff is nice .
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February 2022 by Bobby
Absolute worst customer service my wife & I have had MULTIPLE times at this CVS pharmacy! Some really go out of their way to not care & treat people badly! I will gladly spend more money elsewhere to not go here.
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September 2021 by C Tschumy
theyre not open 24 hours
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September 2021 by Michael Thompson
I have been getting my stuff here for the last 9 months. Then today I was being treated like a drug seeker. Refused to cooperate with my doctors wishes. Refused to call the Dr office, as they requested. And Refused to answer when called. Whoever the pharmacist was, as I didn't catch her name.. was very hateful to me, and she said something outloud about my script that shouldn't have been shared in the first place much less in front of people. Now there could be someone that now knows what medication I take.Worst part, no one will ever reply to it.
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August 2021 by Seconda Harris
I used self service check out for the first time at this location last week, believe me, that will never happen again. I had no choice, because I was in my way to work and could not wait any longer for someone to help me (real person) I had ask for cash back but did not take my cash from the machine. I realized when I got in my car that I had left my money in the machine. I called immediately and stated in hold 5 different times and no one ever answered. Finally someone from the pharmacy got someone to answer and I was told that I would just have to come back the next day and bring my receipt. I did as I was told and carried my receipt back the next night when I got off work. Again there was no one there that could help me so a gentleman took my name and number and said that someone ( the manager, Dennis) would call me the next morning. Again. I waited all day and no phone call. Finally Brittany answered the phone and ask me to come in between 7 and 2 the next day Dennis (I believe) would be there. After I made my purchase ( from the nasty gift bag shelf ) the manager was called to the front to inform that “they” had looked at the cameras and that the lady after me had taken my money. I said so CVS is not going to do anything about my $40. He said if you think we were responsible in ANY way we will give you your money. Tell me if you think we are responsible for your money. I said. You know what. Just forget it. If you can live with it I can live without. I will never go in that store Chace Lake again and my prescriptions will be moved tomorrow.
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July 2021 by eunice spitzley
Fast and friendly service.
