January 2022 by Pamela Edwards
The Manager " Nicole" was rude when I called to end my contract. She refused to give her last name but wanted me to know she was the manager. I had to call several times over 30 minutes, every time I would call she would quickly put me on hold until she saw I was not going to stop calling. I have been trying to end my contract for three months. Last month, I went to the office to end this foolishness and still they are debating my account. I have eleven sessions that I have not used because they have limited openings. Stay away from the facility if your looking for kindness and a professional experience!
January 2022 by Kim Moore
I have missed two appointments because I did not receive any reminder before the appointment that was made 6 weeks prior. When I called to confirm the appointment I was told that I already missed it and was charged because their notesr said they tried to call and text but my phone would accept calls or texts— really, that is not true. The office manager, Nicole, didn’t even try to help or resolve. Terrible service!!
December 2021 by kyle
Not bad, everyone was very nice and the massage felt great!
November 2021 by Jamie Ethridge
Signed up for a membership. First off, the relaxing massage experience was made less relaxing by therapists complaining that the new owners had stripped their benefits and it was a horrible place to work. DURING A MASSAGE! That was awkward. Then they started not being able to deliver the massages they were charging me for monthly. They cancelled on me twice. They still owe me two massages, or a refund. A asked if I could just cancel. They said I could, under the circumstances, and they emailed me a cancellation form. I filled it out and returned it. They wouldn’t respond. I called back a couple of times and was promised a return call. They wouldn’t call back. It was getting close to time for them to charge my card again, which they were not supposed to do, because I sent in my cancellation form, but since they wouldn’t respond to me, I blocked them from being able to charge my card. Of course, they tried to charge me. I got a text saying my card didn’t go through. I called to discuss. They offered to send me a cancellation form again. I explained that we were past that point and they simply needed to process the cancellation form they had failed to process in over a month that they have also failed to return calls about. This girl on the phone lost it and, without going into specific detail, “told me off” in a very nasty way and hung up in my face. I tried calling back a couple of times and she picked up then hung up. The next time she let it go to voicemail. She then sent me an ugly text saying I could pay the $65 before discussing anything else. Keep in mind, I have also paid $65 two other times for which they have been unable to deliver services for. A lot of people are struggling for employees right now. Business owners have to be vigilant and creative with ways to address this problem. This place appears to not be doing well with it. I’d take my business somewhere else. By the way, they can have the $130 they owe me. It’s not worth the trouble anymore. I knew their star rating before I joined and I ignored it. Lesson learned!
October 2021 by Meekmill Vivian
+971 56 934 2985 Chat me up for your decent massage With happy ending. And stress free. Add me on WhatsApp with this number. +971 56 934 2985
September 2021 by G Y
I’ve booked a massage twice and had it cancelled twice. The first time I received a text when I was about to pull into the parking lot saying it was cancelled after I wasted my gas and time driving 30 minutes away. The second time no one bothered to let me know it had been cancelled until I walked in the door. The lady behind the desk said they tried to reach me but it didn’t go through. She called out an old number that I haven’t used in 4 years and said I booked with that number. Why tf would I book with an old number? That makes zero sense, but it’s funny how they seemed to have my correct phone number and email when they cancelled spur of the moment last time. Such a waste of time, gas, and money. I actually have a gift certificate which they won’t refund, but there’s no way in hell I’m booking anything with this company ever again. Garbage
July 2021 by Elvie Smith
Wes was so professional he worked all my issues. I will come back again
April 2021 by Leema Lutfi
My friend and I got facial. TiAmber was our esthetician. She did amazing job and explained the process and product. She seemed knowledgeable and welcoming. Overall great experience. Thank you
March 2021 by Des
I am highly disappointed with this location’s front-office service, specifically Debra. I had an appointment this evening at 5pm, but woke up experiencing illness so wanted to reschedule my appointment, especially in light of the Covid-19 climate we are still in. I called their office first thing (8am) and explained my illness to Debra and informed her I would like to reschedule. She gave me several run-arounds concerning why even though I was sick I could not reschedule. Even so much as stating the owners are the reason why if a patron feels ill they still have to be serviced. She then said half of my Massage Envy points banked for today’s service would be expensed because of the same day reschedule. I asked what concessions are made for feverish patrons. She said they are still required to show up and Massage Envy would take their temperature. I told her I would be going to the doctor’s office today and could provide an excuse. She said a manager would get back with me today, but no one ever contacted me. After having my suspicions proven that I had been lied to and no one would contact me, I called back to ask about what was the current status of my appointment/points. I was then informed the appointment was taken off the records and all of my points for today’s session had been expensed. I am extremely frustrated with their “customer care”. I feel lied to and with their “Covid protocols” that were exhibited today first-hand to me, I will NEVER feel comfortable patronizing them again. There is no telling how many patrons who have been ill (with or without fevers) have received service and unintentionally spread it to others with the help of this location’s policies. So much for this place being a standard of wellness services. I feel more stressed now after dealing with this than I did before. I wish I had NEVER booked anything with this location or had my home membership at this location.
December 2020 by Angie Russell
Love it, I go for severe back and body pain. It helps tremendously
November 2020 by Evyan Gallegos
Great communication with staff, felt really safe going in with all the covid-procedures.
November 2020 by Empty the Tanks
MJ was fantastic ! Great front desk staff!
August 2020 by Kameron Bell
Do not book an appointment here, I had a session set for my fiancées birthday, they called me the day of and told me that the person who was supposed to be doing the massage had quit and that they are gonna cancel my fiancées appointment, I DO NOT RECOMMEND THIS LOCATION AT ALL, they are horrible!
June 2020 by Tracy Durrett
Quintette was great and I had a great massage. Debra was very nice and helpful. I also had a facial with Selena. She was late and I was suppose to have an hour and it was only 45 min at best. That included me changing and all. She never discussed products with me other than not to use an abrasive exfoliater on my checks. She left the headband on and the bed raised up and I slipped getting down since it was still up. I would go back for the massage but would request someone different for a facial.
May 2020 by Jack Sprat
If you get headaches or migraines try Michael, as he is a terrific LMT. And Debra who works front desk is soo kind and accommodating ! Debra is the engine that makes that place go ! And Hoover location is loaded with other great therapists in Gene, Mickey and sweet Nika. ?☕️
